- Reboot your Telo Base Station
- Ensure that your Ooma Wireless + Bluetooth Adapter is plugged in all the way
- Remove your adapter, reboot your Telo Base Station, and then re-insert the adapter
- Move the Telo Base Station closer to your router or wireless access point to make sure it is not out of range
How do I Reset my Ooma Telo to factory settings?
Press Factory Reset button and hold for at least 15 seconds. Device restarts automatically. Default settings have been restored. Click to see full answer. Keeping this in consideration, how do I reset my Ooma Telo? To reset the Ooma Telo Router, hold the reset button on the device with a paper clip until the lights blink.
Why can't my phone connect to the Ooma Telo base station?
Check to make sure that your phone is correctly plugged into the PHONE port on the back of your Ooma Telo Base Station or Phone Genie. The Ooma logo on the front of the Ooma Telo Base Station or Phone Genie will flash red when the device is not able to connect to the Ooma service.
How do I Reset my Ooma base station?
Similarly, how do I reset my Ooma base station? Connect the included AC adapter to power the Base Station. Connect a computer or router to the Base Station for additional setup options. Push down and hold for 10 seconds while plugged in to perform a factory reset of the device. In this way, where is the reset button on Ooma?
How do I reconnect my Ooma to my computer?
How do I reconnect my Ooma? Plug the Adapter into the USB port on the back of your Telo Base Station. Using an Ethernet cable, connect the HOME NETWORK port on the back of your Telo Base Station to a computer. Use the computer and open up a browser to setup.ooma.com.
Where is the reset button on the Ooma Telo?
If your model Linx device has a reset button on the bottom of the unit, press and hold the button. If the device does not have a reset button, plug it in. Insert a paperclip into the pinhole next to the phone jack and hold it down for ten seconds until the system status light blinks amber.
How do I reboot my Ooma base station?
Connect the included AC adapter to power the Base Station. Connect a computer or router to the Base Station for additional setup options. Push down and hold for 10 seconds while plugged in to perform a factory reset of the device.
How do I get my Ooma Telo back online?
Verify that your Internet connection is functioning properly. Try rebooting your modem, router and/or Ooma Telo Base Station or Phone Genie to see if the network connection recovers.
How do I reset my Ooma Telo 2?
1:544:35Broken Ooma Telo 2: Can't factory Reset. Flashing Red ... - YouTubeYouTubeStart of suggested clipEnd of suggested clipSo it's blinking red none of the online instructions mentioned how long have to hold the trashcanMoreSo it's blinking red none of the online instructions mentioned how long have to hold the trashcan and play by them for but I'm assuming it takes at least 15 to 30 seconds.
How do I reset Ooma after power outage?
Re: restart sequence after a power outage My cable modem, Ooma Hub, and router (which are connected in that sequence) are all plugged into the same power strip. To restart everything, I just kill the power strip, wait 5-10 seconds, and turn the power strip back on.
What does a solid red light mean on Ooma?
Solid red logo likely means a hardware failure.
How do I reconnect my Ooma?
Ensure that your Ooma Wireless + Bluetooth Adapter is plugged in all the way. Remove your adapter, reboot your Telo Base Station, and then re-insert the adapter. Move the Telo Base Station closer to your router or wireless access point to make sure it is not out of range.
Why is setup Ooma not working?
If you are unable to connect to http://setup.ooma.com in Step 5 of the Quick Start Guide, try the following steps: Make sure your computer is connected via Ethernet to the HOME port of the Telo Base Station. Disable Wi-Fi on the computer you are using to connect to the Ooma Telo Base Station.
Why is my Ooma flashing purple?
If your device requires a software upgrade, the Ooma logo will blink purple while it is downloading the newest version. it is upgrading. It will automatically reboot after the upgrade is complete.
How do I reset my Telo?
To reset the telo handset press the red button for about 3 seconds until the handset turns off. Next press the 0 and left softkey while pressing the red button briefly to power back on. The handset is now reset.
Why is there no dial tone on my Ooma?
If the status indicator on the Base Station is blue but you don't hear a dial tone, check that the phone is correctly plugged into the PHONE port of the Base Station.
What is the Ooma Wireless Adapter? How does it work?
The Ooma Wireless Adapter allows your Ooma Telo Base Station or Phone Genie to connect to the Internet using your Wi-Fi network instead of a cable. The wireless adapter is perfect if you want to set up your Telo Base Station or Phone Genie in a part of your home that doesn’t have a wired Internet connection. The adapter may be right for you if:
Where do I buy the wireless adapter?
To learn more about the wireless adapter or to purchase yours now, visit the Add-Ons (make link) section of My Ooma.
How do I set up my Ooma Wireless Adapter?
To get started setting up your Ooma Wireless Adapter, follow these instructions:
Do I need a computer to set up my wireless adapter? Yes
Yes. During the initial setup process, you will need your plug your computer into the Ethernet port of the Ooma Telo Base Station or Phone Genie. After you have set up your Ooma Telo Base Station or Phone Genie to run on your home Wi-Fi network, you will no longer need a computer for it to function.
How far away from my router can I place my Ooma Telo Base Station or Phone Genie?
You can place your Ooma Telo Base Station anywhere in your home that has good Wi-Fi reception. Please note that the construction of your home – such as brick or cement walls between your router and your Ooma Telo Base Station or Phone Genie – can affect the quality of your Wi-Fi signal.
What kind of call quality can I expect with the Ooma Wireless Adapter?
Thanks to the compression and adaptive redundancy algorithms that make Ooma PureVoice (tm) HD Technology unique, most customers should notice little or no reduction in call quality when they set up their system with the wireless adapter.
Which wireless standards does the Ooma Wireless Adapter support?
The Ooma Wireless Adapter supports networks that run on 802.11b/g/n standards.
What do I do if my computer is currently plugged directly into my modem?
The Ooma Telo Base Station or Phone Genie can function as a router, enabling your computer to access the Internet through the device. You’ll be able to set up your system by following the instructions in Option 2A in the Quick Start Guide. Wherever the instructions refer to your “router”, substitute the word “computer”.
The Ooma light on my Telo Base Station or Phone Genie is blinking red
The Ooma logo on the front of the Ooma Telo Base Station or Phone Genie will flash red when the device is not able to connect to the Ooma service. This may happen upon first use if the device has not been activated properly.
The 1 and 2 buttons on my Ooma Telo Base Station or Phone Genie are lit blue
If your Ooma device is offline and these lights are turned on, it means that your Ooma Telo Base Station or Phone Genie system is not able to connect to the Ooma Network.
The Trash and Message buttons on my Ooma Telo Base Station or Phone Genie are lit blue
If your Ooma device is offline and these lights are turned on, it means that your Ooma Telo Base Station or Phone Genie can’t connect to the Internet. Your first step should be to review the setup diagram in the Quick Start Guide that best matches the setup in your house.
The Play and Fast forward keys are lit blue
You should only experience this if you have chosen the option to use your Ooma with a landline backup. When your Ooma device is offline and the Play and Fast forward buttons are turned on, it means that your Ooma Telo Base Station or Phone Genie cannot detect a phone line connected the the system.
Incoming calls do not cause your phone to ring
There are several reasons that incoming calls may not cause your phone to ring. Here are some of the most common reasons why your phone might not ring:
My voice quality is poor
The Ooma PureVoice™ HD technology built into the Ooma Telo Base Station or Phone Genie includes sophisticated algorithms to deliver the best voice quality your Internet connection can support.