If you see your Ooma Telo with no lights, the power cable isn’t connected properly. Solution: Before checking the power cable, you need to check a few other things. You could have turned the brightness level to zero on your Ooma by mistake.
How to troubleshoot Ooma?
- Make sure your computer is connected via Ethernet to the HOME port of the Telo Base Station
- Disable Wi-Fi on the computer you are using to connect to the Ooma Telo Base Station
- Try connecting to http://172.27.35.1 in your browser
How can I reset the Ooma system?
- 8x8 Express: $12 per month (and 30-day free trial)
- X Series X2: $25 per month
- X Series X4: $45 per month
- X Series X6: $115 per month
Why is Magic Jack not working?
If the yellow light is solid or off, you may have a connection problem between the magicJack and your router. A solid blue light means properly receiving power. If you do not see a blue light, this is an indication that it is not receiving power. Check the connection between your magicJack and the power source (power outlet or computer).
Why is my Ooma blinking red?
Why is my Ooma solid red? If the device has functioned in the past, the flashing red logo usually means that an interruption in your Internet service may have broken the device's connection to Ooma servers. Try rebooting your modem, router and/or Ooma Telo Base Station to see if the network connection recovers.
Where is the reset button on Ooma?
The way you will factory reset the Ooma Linx device depends on the model of your device: If your model Linx device has a reset button on the bottom of the unit, press and hold the button. If the device does not have a reset button, plug it in.
How do I reset my Ooma base station?
Connect a computer or router to the Base Station for additional setup options. Push down and hold for 10 seconds while plugged in to perform a factory reset of the device.
What do the lights on my Ooma Telo mean?
Solid blue light. Base Station is online and in service. Rapidly-blinking blue light. Base Station is in registration mode. Solid amber light.
How do I turn on my Ooma?
During activation, you'll choose your phone number, set up your 911 service, and create your My Ooma account. The process generally only takes 5-10 minutes, so when you're ready to begin just grab your Ooma device and visit the activation page at http://www.ooma.com/activate/.
Why is setup Ooma not working?
If you are unable to connect to http://setup.ooma.com in Step 5 of the Quick Start Guide, try the following steps: Make sure your computer is connected via Ethernet to the HOME port of the Telo Base Station. Disable Wi-Fi on the computer you are using to connect to the Ooma Telo Base Station.
Does Ooma work with WIFI?
Product Description. the ooma wireless + Bluetooth adapter enables your ooma Telo to connect to the internet wirelessly using your Wi-Fi network. This gives you the flexibility to install your Telo anywhere in your home where you have access to Wi-Fi.
WHAT IS button on back of Ooma?
Voicemail control buttons ( ) The buttons on the bottom row of your Ooma Telo Base Station or Phone Genie (Delete, Rewind, Fast forward, Play) serve as controls for your Ooma Voicemail. Your Ooma Telo Base Station or Phone Genie is designed to play your voicemail out loud at the touch of the button.
Why is my Ooma blinking purple?
Blinking Purple System Status Indicates your Ooma Telo is downloading a software upgrade. All services are unavailable. Do not unplug your Ooma Telo when it is in this state.22-Jul-2014
How do I change my Ooma dial tone?
You can navigate to your new ring tone by pressing the Menu key on your Handset and then going to Settings, then Ring pattern, then External ring or Internal ring, then User defined ring tone. Once you have located your custom ring tone, you can set it as the default ring tone for your HD2 or HD3 Handset.
What is Ooma registration mode?
The system will audibly confirm that you are now in “Registration” mode. The Safety Phone will automatically register with your Ooma system. When the registration process is successful, you will hear a long beep. Continue to charge the Safety Phone for at least three hours until the status LED lights up solid blue.
Why is my Ooma phone going straight to voicemail?
Check that the device is powered on and that the brightness is set at a viewable level. To adjust the brightness, press the key. When Do Not Disturb is turned on, the key will be lit solid orange and all incoming calls will go directly to voicemail without ringing your phones.
How do I connect my Ooma to WIFI?
Using an Ethernet cable, connect the HOME NETWORK port on the back of your Telo Base Station to a computer. Use the computer and open up a browser to setup.ooma.com. Click on the Wireless tab on the left side of your screen and follow the directions to connect the Telo Base Station to your home Wi-Fi network.
What do I do if my computer is currently plugged directly into my modem?
The Ooma Telo Base Station or Phone Genie can function as a router, enabling your computer to access the Internet through the device. You’ll be able to set up your system by following the instructions in Option 2A in the Quick Start Guide. Wherever the instructions refer to your “router”, substitute the word “computer”.
The Ooma light on my Telo Base Station or Phone Genie is blinking red
The Ooma logo on the front of the Ooma Telo Base Station or Phone Genie will flash red when the device is not able to connect to the Ooma service. This may happen upon first use if the device has not been activated properly.
The 1 and 2 buttons on my Ooma Telo Base Station or Phone Genie are lit blue
If your Ooma device is offline and these lights are turned on, it means that your Ooma Telo Base Station or Phone Genie system is not able to connect to the Ooma Network.
The Trash and Message buttons on my Ooma Telo Base Station or Phone Genie are lit blue
If your Ooma device is offline and these lights are turned on, it means that your Ooma Telo Base Station or Phone Genie can’t connect to the Internet. Your first step should be to review the setup diagram in the Quick Start Guide that best matches the setup in your house.
The Play and Fast forward keys are lit blue
You should only experience this if you have chosen the option to use your Ooma with a landline backup. When your Ooma device is offline and the Play and Fast forward buttons are turned on, it means that your Ooma Telo Base Station or Phone Genie cannot detect a phone line connected the the system.
Incoming calls do not cause your phone to ring
There are several reasons that incoming calls may not cause your phone to ring. Here are some of the most common reasons why your phone might not ring:
My voice quality is poor
The Ooma PureVoice™ HD technology built into the Ooma Telo Base Station or Phone Genie includes sophisticated algorithms to deliver the best voice quality your Internet connection can support.
Re: Telo No Lights
Nevermind. Called support again and ended up loosing the call with them but not before the rep did something cause after I now just plugged it back in it is all working.
Re: Telo No Lights
Check to see if the plug in the back of the telo is loose... If it is you can get a replacement.
Re: Telo No Lights
Well it never actually got fixed. It came back doing the same thing the very next morning. It doesn't appear to be the power cable.
Re: Telo No Lights
wags119 wrote: Well it never actually got fixed. It came back doing the same thing the very next morning. It doesn't appear to be the power cable. I have found that if I leave it unplugged for about 10 mins and then plug it back in that it will cycle fine and will work anywhere from a few minutes to a couple of hours.
Re: No lights on Telo
Sounds odd. Double check your power connections at both ends, if you're sure you are plugged into a live plug socket and you get no lights (check that light key again), it may be DOA. I'd give customer service a try before I returned it.
Re: No lights on Telo
there have been some issues with loose power cables going to the telo...is your's plugged in securely?
Re: No lights on Telo
Thanks for you quick responses. At this point I have the Telo plugged in Cable Modem > Router > Telo. I unplugged the power and made sure it is secure in the device. When I plug it back in, the "Internet" network port flashes yellow and then has a solid yellow connection. I pushed the light bulb button many times with no success.
Re: No lights on Telo
I'd like to try a factory reset - anyone know how to do that on a Telo? Thanks!
Re: No lights on Telo
I just got my Telo today and got it up and running relatively quickly. One thing the web site indicated was that the first time the Telo connects to the internet, it will download its firmware update. This can take as long as 20 minutes. You have to just wait.