Why is the light on my Ooma solid red?
The Ooma logo on the front of the Ooma Telo Base Station or Phone Genie will flash red when the device is not able to connect to the Ooma service. This may happen upon first use if the device has not been activated properly.
Is there a reset button on Ooma Telo?
To reset the telo handset press the red button for about 3 seconds until the handset turns off. Next press the 0 and left softkey while pressing the red button briefly to power back on. The handset is now reset.
How do I reset my Ooma base?
Connect a computer or router to the Base Station for additional setup options. Push down and hold for 10 seconds while plugged in to perform a factory reset of the device.
How do I reset OOMA after power outage?
Re: restart sequence after a power outage My cable modem, Ooma Hub, and router (which are connected in that sequence) are all plugged into the same power strip. To restart everything, I just kill the power strip, wait 5-10 seconds, and turn the power strip back on.
Why is setup Ooma not working?
If you are unable to connect to http://setup.ooma.com in Step 5 of the Quick Start Guide, try the following steps: Make sure your computer is connected via Ethernet to the HOME port of the Telo Base Station. Disable Wi-Fi on the computer you are using to connect to the Ooma Telo Base Station.
What do Ooma lights mean?
Solid blue light. Base Station is online and in service. Rapidly-blinking blue light. Base Station is in registration mode. Solid amber light.
WHAT IS button on back of Ooma Telo?
Page (on rear of Telo Base Station or Phone Genie) This button will allow you to page and sync your Ooma Telo Base Station or Phone Genie system with the Ooma HD3 Handset, HD2 Handset, Ooma Linx, and other wireless accessories.
How do I reconnect my Ooma?
Ensure that your Ooma Wireless + Bluetooth Adapter is plugged in all the way. Remove your adapter, reboot your Telo Base Station, and then re-insert the adapter. Move the Telo Base Station closer to your router or wireless access point to make sure it is not out of range.
How do I reset my Ooma Telo Air 2 to factory settings?
0:514:35Broken Ooma Telo 2: Can't factory Reset. Flashing Red ... - YouTubeYouTubeStart of suggested clipEnd of suggested clipSo after doing those two troubleshooting things I decided to try a factory reset. So they sayMoreSo after doing those two troubleshooting things I decided to try a factory reset. So they say pressure the trashcan button and press the play button together beef while it's blinking red war.
Why is my Ooma Telo blinking blue?
It is normal for the lights on the Telo to blink for a couple of minutes while it boots up. The light on top of the device will light up blue once the device is ready to be used. Pick up the phone and listen for the musical Ooma dialtone to confirm that your set up is complete.
Why is there no dial tone on my Ooma?
If the status indicator on the Base Station is blue but you don't hear a dial tone, check that the phone is correctly plugged into the PHONE port of the Base Station.
What do I do if my computer is currently plugged directly into my modem?
The Ooma Telo Base Station or Phone Genie can function as a router, enabling your computer to access the Internet through the device. You’ll be able to set up your system by following the instructions in Option 2A in the Quick Start Guide. Wherever the instructions refer to your “router”, substitute the word “computer”.
The Ooma light on my Telo Base Station or Phone Genie is blinking red
The Ooma logo on the front of the Ooma Telo Base Station or Phone Genie will flash red when the device is not able to connect to the Ooma service. This may happen upon first use if the device has not been activated properly.
The 1 and 2 buttons on my Ooma Telo Base Station or Phone Genie are lit blue
If your Ooma device is offline and these lights are turned on, it means that your Ooma Telo Base Station or Phone Genie system is not able to connect to the Ooma Network.
The Trash and Message buttons on my Ooma Telo Base Station or Phone Genie are lit blue
If your Ooma device is offline and these lights are turned on, it means that your Ooma Telo Base Station or Phone Genie can’t connect to the Internet. Your first step should be to review the setup diagram in the Quick Start Guide that best matches the setup in your house.
The Play and Fast forward keys are lit blue
You should only experience this if you have chosen the option to use your Ooma with a landline backup. When your Ooma device is offline and the Play and Fast forward buttons are turned on, it means that your Ooma Telo Base Station or Phone Genie cannot detect a phone line connected the the system.
Incoming calls do not cause your phone to ring
There are several reasons that incoming calls may not cause your phone to ring. Here are some of the most common reasons why your phone might not ring:
My voice quality is poor
The Ooma PureVoice™ HD technology built into the Ooma Telo Base Station or Phone Genie includes sophisticated algorithms to deliver the best voice quality your Internet connection can support.
How can I make a phone call with Ooma? Do I need to do anything special?
Once you’ve got your Ooma system set up, there’s nothing out of the ordinary you need to do to make a phone call with Ooma. Simply pick up the phone and dial just as you always have. The only difference you’ll notice is that you’ll hear the signature Ooma dialtone instead of the traditional dial tone you’re used to.
How can I answer a phone call with Ooma?
You can answer an incoming phone call with Ooma by picking up the phone when it rings. There is nothing special you need to do.
My dial tone sounds funny. Is this normal?
My dial tone sounds funny. Is this normal? Yes, it is perfectly normal for the Ooma dial tone to sound more musical than the traditional dial tone. Listen for the Ooma dialtone when you pick up the phone - it means that any call in the U.S. will be completely free!
Are there any special dialing rules when I call with Ooma?
If you have selected a phone number from your home area code, you can continue dialing the same way you did with your landline. If you have selected a phone number from a different area code, please keep in mind that the dialing rules may be different in the new area code.
How do I set up my voicemail?
You can start the voicemail setup process by picking up the phone that’s connected to your Ooma Telo Base Station or Phone Genie system and pressing the button on your Ooma Telo Base Station or Phone Genie. A series of voice prompts will walk you through the process of selecting a PIN, recording your name, and recording a voice greeting.
Do I have to leave my computer on to use Ooma? What happens if my computer restarts?
Unlike some other VoIP solutions, your Ooma Telo Base Station or Phone Genie does not rely on your computer to work. Instead of installing software onto or plugging an accessory into your computer, your Ooma is designed to act as a standalone device that will be integrated into your home network.
What can I do with the buttons on my Ooma Telo Base Station or Phone Genie?
You can use the buttons on your Ooma Telo Base Station or Phone Genie to perform a variety of functions, including: