A flashing red Ooma Symbol means the Ooma Telo isn't "seeing" the Internet. First check and make sure your credit card information is up to date. Ooma will turn off your connection if the credit card information isn't up to date. 1. Remove power from the Ooma Telo. 2. Repower the Ooma Telo.
Full Answer
Why is my Ooma light solid red?
The Ooma logo on the front of the Ooma Telo Base Station or Phone Genie will flash red when the device is not able to connect to the Ooma service. This may happen upon first use if the device has not been activated properly.
How do I reset my Ooma Telo?
To reset the telo handset press the red button for about 3 seconds until the handset turns off. Next press the 0 and left softkey while pressing the red button briefly to power back on. The handset is now reset.
What do the lights on my Ooma Telo mean?
Base Station is online and in service. Rapidly-blinking blue light. Base Station is in registration mode. Solid amber light. Base Station has no assigned user.
Does Ooma have a reset button?
The way you will factory reset the Ooma Linx device depends on the model of your device: If your model Linx device has a reset button on the bottom of the unit, press and hold the button. If the device does not have a reset button, plug it in.
How do I reboot my Ooma Telo base station?
Connect the included AC adapter to power the Base Station. Connect a computer or router to the Base Station for additional setup options. Push down and hold for 10 seconds while plugged in to perform a factory reset of the device.
How long does it take to reboot Ooma?
If resetting the internet router doesn't fix the problem, then it's time to reset the Ooma Telo Router. To reset the Ooma Telo Router, hold the reset button on the device with a paper clip until the lights blink. This shouldn't take more than around 10 seconds of depressing the button to complete.
Why is setup Ooma not working?
If you are unable to connect to http://setup.ooma.com in Step 5 of the Quick Start Guide, try the following steps: Make sure your computer is connected via Ethernet to the HOME port of the Telo Base Station. Disable Wi-Fi on the computer you are using to connect to the Ooma Telo Base Station.
How do I reset Ooma after power outage?
Re: restart sequence after a power outage My cable modem, Ooma Hub, and router (which are connected in that sequence) are all plugged into the same power strip. To restart everything, I just kill the power strip, wait 5-10 seconds, and turn the power strip back on.
How do I reconnect my Ooma?
Ensure that your Ooma Wireless + Bluetooth Adapter is plugged in all the way. Remove your adapter, reboot your Telo Base Station, and then re-insert the adapter. Move the Telo Base Station closer to your router or wireless access point to make sure it is not out of range.
WHAT IS button on back of Ooma Telo?
Page (on rear of Telo Base Station or Phone Genie) This button will allow you to page and sync your Ooma Telo Base Station or Phone Genie system with the Ooma HD3 Handset, HD2 Handset, Ooma Linx, and other wireless accessories.
Why is there no dial tone on my Ooma?
If the status indicator on the Base Station is blue but you don't hear a dial tone, check that the phone is correctly plugged into the PHONE port of the Base Station.
Why is my Ooma purple?
When Do Not Disturb is turned on, the Ooma logo will light up purple and all incoming calls will go directly to voicemail without ringing your phones. To turn off the feature, press and hold the >> button or dial * 7 9 from your phone. Check that the speaker hasn't been turned off.
Re: Ooma logo on telo hub steady red
Try removing power from the Modem, Ooma Hub and Router. Repower the Modem. When the Modem is done booting, repower the next device in line (Ooma Hub or Router). When that device is done booting, repower the last device.
Re: Ooma logo on telo hub steady red
It ends up with solid red logo and the top rt. 3 lit (volume, bright, handset page).
Re: Ooma logo on telo hub steady red
thunderbird wrote: Try removing power from the Modem, Ooma Hub and Router.
Re: Ooma logo on telo hub steady red
Reset Ooma Telo Old Alternate Manual Procedure Factory Reset Ooma Telo - Old Alternate Manual Procedure 1. Remove power from the Ooma Telo. 2. Repower the Ooma Telo. 3. Line 1 & Line 2 lights come on. 4. Line 1 & Line 2 lights go out and the Trash and Envelope lights come on for a very short period of time. 5.
Re: Ooma logo on telo hub steady red
chiguy wrote: It ends up with solid red logo and the top rt. 3 lit (volume, bright, handset page).
Re: Ooma logo on telo hub steady red
Thanks Tom, Will i need to pay for my telephone number to be ported to a new Telo or is there a simple switch of information?
Re: Ooma logo on telo hub steady red
Don't activate the new telo, but call support and they will put it on your existing account.
What do I do if my computer is currently plugged directly into my modem?
The Ooma Telo Base Station or Phone Genie can function as a router, enabling your computer to access the Internet through the device. You’ll be able to set up your system by following the instructions in Option 2A in the Quick Start Guide. Wherever the instructions refer to your “router”, substitute the word “computer”.
The Ooma light on my Telo Base Station or Phone Genie is blinking red
The Ooma logo on the front of the Ooma Telo Base Station or Phone Genie will flash red when the device is not able to connect to the Ooma service. This may happen upon first use if the device has not been activated properly.
The 1 and 2 buttons on my Ooma Telo Base Station or Phone Genie are lit blue
If your Ooma device is offline and these lights are turned on, it means that your Ooma Telo Base Station or Phone Genie system is not able to connect to the Ooma Network.
The Trash and Message buttons on my Ooma Telo Base Station or Phone Genie are lit blue
If your Ooma device is offline and these lights are turned on, it means that your Ooma Telo Base Station or Phone Genie can’t connect to the Internet. Your first step should be to review the setup diagram in the Quick Start Guide that best matches the setup in your house.
The Play and Fast forward keys are lit blue
You should only experience this if you have chosen the option to use your Ooma with a landline backup. When your Ooma device is offline and the Play and Fast forward buttons are turned on, it means that your Ooma Telo Base Station or Phone Genie cannot detect a phone line connected the the system.
Incoming calls do not cause your phone to ring
There are several reasons that incoming calls may not cause your phone to ring. Here are some of the most common reasons why your phone might not ring:
My voice quality is poor
The Ooma PureVoice™ HD technology built into the Ooma Telo Base Station or Phone Genie includes sophisticated algorithms to deliver the best voice quality your Internet connection can support.
Re: light stays red - interenet connection appears good........
I have the same problem, red blinking light. I have rebooted the modem, router and ooma. Still have the red blinking light and busy dial tone. What is next?
Re: light stays red - interenet connection appears good........
Had the same problem. Go back to Step 2. Make sure you connect your ROUTER Ethernet cable to your Home Network port on your OOMA Telo. This is in addition to connecting your OOMA Ethernet cable from your OOMA to your MODEM. Hope this helps.
Re: light stays red - interenet connection appears good........
go back to step two from? I have an issue of having a blink red light and I saw it posted that to connect from the home port to router and connect to the modem too? Can you clarify what you are doing and why.
Re: light stays red - interenet connection appears good........
susan wrote: I have a red light on my ooma. I have double checked and the ethernet connection to router appears ok. I have internet service because I can access the internet via my laptop wirelessly. When I pick up the phone just get a busy signal.
Re: light stays red - interenet connection appears good........
Problem solved, My ISP Charter limits customers to one modem, so I just went with a wi fi extender and works great!