Ooma Telo Air 2 activation and setup
- Get the App. The easiest way to set up your Base Station is with your iPhone or Android smartphone. ...
- Power on. Plug the included AC adapter into the POWER port. The Ooma logo will blink red for a few minutes. When it turns blue, the Base Station is ready.
- Connect Base Station to the Internet. The Ooma Setup app contains instructions that will guide you through connecting your Base Station to the Internet.
How do I hook up Ooma?
How do I connect my Ooma to my wireless router? Using an Ethernet cable, connect the HOME NETWORK port on the back of your Telo Base Station to a computer. Use the computer and open up a browser to setup.ooma.com. Click on the Wireless tab on the left side of your screen and follow the directions to connect the Telo Base Station to your home Wi-Fi network.
How to install Ooma on your PC?
- Firstly, download and install an Android emulator to your PC
- Download Ooma Office for Mobile APK to your PC
- Open Ooma Office for Mobile APK using the emulator or drag and drop the .APK file into the emulator to install the app.
How to install Ooma?
- Make and receive phone calls to internal extensions, external numbers, international numbers, conference rooms, and Ring Groups with VoIP and Cellular calling modes
- Transfer calls to other Ooma Office extensions
- Listen to voicemail messages
- Send and receive text messages
- Manage Ooma Office preferences
How do I connect my Ooma to the Internet?
Your Ooma Telo Base Station comes with three cables:
- A power cable
- A phone cord
- A flat Ethernet cable
How do I connect Ooma to router?
Use the Ethernet cable included in the box to connect the TO INTERNET port on your Base Station to an open Ethernet port on your router. Then, use your phone cord to plug your analog phone or cordless base unit into the PHONE port on the Base Station. Finally, use the included AC adapter to plug in the POWER port.
Does OOMA connect to router or modem?
If your existing Wi-Fi router is separate from your Internet Service Provider's (ISP's) modem, as shown in the diagram below, then you can use it with Ooma Connect. This is usually the case if you purchased the router yourself.
Why is setup OOMA not working?
If you are unable to connect to http://setup.ooma.com in Step 5 of the Quick Start Guide, try the following steps: Make sure your computer is connected via Ethernet to the HOME port of the Telo Base Station. Disable Wi-Fi on the computer you are using to connect to the Ooma Telo Base Station.
How do I reset my Ooma Telo base?
Re: Telo Base Factory Reset To reset the telo handset press the red button for about 3 seconds until the handset turns off. Next press the 0 and left softkey while pressing the red button briefly to power back on. The handset is now reset.
Does Ooma require Internet connection?
What do I need to use the Ooma system? All you need is a high-speed Internet connection (cable, DSL or fiber-optic) and a regular home phone.
Is Ooma Telo a router?
The Ooma Telo Base Station or Phone Genie can function as a router, enabling your computer to access the Internet through the device.
Can OOMA connect via Wi-Fi?
Yes! Once your Ooma Telo Base Station is connected to your home Wi-Fi network, you plug any device into the HOME NETWORK port and it will have access to the Internet connection through the wireless adapter.
What is my Ooma IP address?
Open a web browser on your computer and navigate to http://setup.ooma.com or http://172.27.35.1.
WHAT IS button on back of Ooma Telo?
Page (on rear of Telo Base Station or Phone Genie) This button will allow you to page and sync your Ooma Telo Base Station or Phone Genie system with the Ooma HD3 Handset, HD2 Handset, Ooma Linx, and other wireless accessories.
Where is the Ooma reset button?
If your model Linx device has a reset button on the bottom of the unit, press and hold the button. If the device does not have a reset button, plug it in. Insert a paperclip into the pinhole next to the phone jack and hold it down for ten seconds until the system status light blinks amber.
What does a solid red light mean on Ooma?
Solid red logo likely means a hardware failure.
Why is there no dial tone on my Ooma?
If the status indicator on the Base Station is blue but you don't hear a dial tone, check that the phone is correctly plugged into the PHONE port of the Base Station.
How long does it take for Oooma to update?
If your Base Station needs a software upgrade, the Ooma logo will blink purple while it is downloading the newest version. This may take 5-10 minutes. Do not unplug the Base Station while it is upgrading. It will automatically reboot after the upgrade is done.
How to set up base station?
The easiest way to set up your Base Station is with your iPhone or Android smartphone. Visit the app store on your phone and search for the Ooma Setup app. Open the app when it is installed. It’ll ask you to enter some information about yourself and your location. You’ll also select a phone number.
Get the App
The easiest way to set up your Base Station is with your iPhone or Android smartphone. Visit the app store on your phone and search for the Ooma Setup app.
Telo 4G Adapter to Base Station
Make sure your Base Station is unplugged. Use the provided USB cable to connect the Connect 4G to the USB port on the back of the Base Station. If the provided cable is not long enough, you can use any USB cable up to 15’ long. You can learn more about where to place the adapter here.
OPTIONAL: Plug in Ethernet Cable
If you will be using the Ooma Telo 4G adapter as a backup Internet connection, use the included Ethernet cable to connect your Base Station to your Home Internet. Insert one end of the Ethernet cable into the INTERNET port on the back of the Base Station. Connect the other end of the cable to an open port on your router.
Power on
Plug the included AC adapter into the POWER port. The Ooma logo will blink red for a few minutes. When it turns blue, the Base Station is ready.
Connect Phone
Make sure your Base Station is plugged in and that it has powered on and downloaded any applicable updates. Then, using an existing corded or cordless phone, plug the other end of the cord into the PHONE port.
FAQs
If you have questions while you are activating your account, these FAQs may be of help to you:
How to activate a new telo?
To activate a device, the first prompt in the app is to point the camera of your mobile device at the QR code on the bottom of your Ooma Telo. After acknowledging the terms and conditions, you are then prompted to create an Ooma account.
How long does it take for a Telo to start?
This initialization process is pre-programmed, and it doesn’t require you to do a thing. It may take 10 to 15 minutes before it’s ready. Simply wait till the Ooma logo on the Telo lights up with a solid blue.
How do I hook the Telo 4G Adapter up to the Telo Base Station or Phone Genie?
You will start by downloading the Ooma Setup app onto your iOS or Android smartphone:
What network does the Telo 4G Adapter use? How do I know if my house has good coverage?
The Telo 4G Adapter uses the Sprint 4G LTE nationwide network. You can visit ooma.com/checkcoverage to check the level of coverage for your address. Keep in mind that this map is a general rule of thumb and does not necessarily reflect indoor coverage.
Where should I place the 4G Connect Adapter in my home to get the best 4G signal?
For the best 4G signal, the Telo 4G Adapter should be placed in an area of your house with good cellular reception such as in a room with a window. It should ideally be located as close as possible to a window. Suction cups may be used to mount the adapter directly against a window.
How long does it take for a Telo base station to reboot?
Once the Telo Base Station has a connection to the Internet, it may need to download one or more updates. This process can take several minutes, during which time the Telo Base Station may reboot several times. The Ooma logo will blink red while the updates are downloading and installing.
Where is the QR code on Telo?
You will be prompted to scan the QR code on the bottom of your Telo Base Station. If your phone does not have a camera or if the QR code will not scan, you can enter the activation code that is printed on the bottom of the Telo Base Station:
How to connect Oooma Telo to router?
Connect the Ooma Telo to your Router. Using the included Ethernet cable A, connect the INTERNET port of the Telo to an open Ethernet port on your router. Alternative setup options: While we recommend that you begin with this setup, the Ooma Telo is flexible enough to fit into any home network.
How to place a call on Oooma Telo?
To place a call, pick up a phone connected to your Oo ma Telo and dial a phone number. #N#To answer a call, pick up the phone when it rings as you normally would.
How to install telo on PC?
If you only have one computer and it is connected directly to your modem, follow these instructions: Locate the Ethernet cable that connects your modem to your computer. Unplug the modem end of the cable and plug it into the HOME port of the Telo.
How long does it take for a Telo to blink?
It is normal for the lights on the Telo to blink for a couple of minutes while it boots up. The light on top of the device will light up blue once the device is ready to be used. Pick up the phone and listen for the musical Ooma dialtone to confirm that your set up is complete.
Why is my Oooma Telo blinking red?
The light is blinking red A blinking red light indicates that your Ooma Telo is not operational. It is normal for the light to blink red for a couple of minutes during boot up. Otherwise, check the following to make sure everything is set up correctly: *Verify that you have activated your device as described in STEP 1.
How long does it take for Oooma to update?
This may take 5-10 minutes depending on the speed of your Internet connection. Do not unplug the Telo while it is upgrading. It will automatically reboot after the upgrade is complete.
How long does it take to port a phone number to Oooma?
You must maintain phone service with your current provider until the porting process is completed, which usually takes about 3-4 weeks. To check availability, to learn more, or to get started, please visit: my.ooma.com/port.