How to activate Ooma Telo?
What do I need to activate my account?
- Your Ooma device (unplugged)
- A valid U.S. or Canada credit or debit card
- A valid U.S. or Canada address
How to troubleshoot Ooma?
- Make sure your computer is connected via Ethernet to the HOME port of the Telo Base Station
- Disable Wi-Fi on the computer you are using to connect to the Ooma Telo Base Station
- Try connecting to http://172.27.35.1 in your browser
Is Ooma any good?
Yes. If you’re looking for an affordable, versatile VoIP solution. Ooma could be a good choice. The company’s devices have crystal-clear call quality, high-quality hardware, an easy to use mobile app and different plans to meet your needs and your budget. The device is easy to install, set up and use.
How to set up Ooma?
You can do this by following these instructions:
- Navigate to https://my.ooma.com/
- Type in the default phone number for your Ooma account
- Type in the password that you set up while you were activating your Ooma device
What is the difference between Ooma Telo Air and Ooma Telo Air 2?
The main difference is the Telo Air 2 has built in WiFi and doesn't require a network cable to set up or run.
How do I use Bluetooth with Ooma?
0:091:11Pairing a Bluetooth Headset to the Ooma Telo - YouTubeYouTubeStart of suggested clipEnd of suggested clipThen open up your web browser and type in the address setup luma com click the Bluetooth link on theMoreThen open up your web browser and type in the address setup luma com click the Bluetooth link on the left and then click on the add device. Button.
How do I connect my Ooma Telo to the Internet?
Use the Ethernet cable included in the box to connect the TO INTERNET port on your Base Station to an open Ethernet port on your router.Then, use your phone cord to plug your analog phone or cordless base unit into the PHONE port on the Base Station.Finally, use the included AC adapter to plug in the POWER port.More items...
How do I reset my Ooma Telo Air 2?
Power off the Telo unit, wait around 15 seconds, then power it back on, 2. When the logo starts flashing RED, press and hold 'Stop' and 'Trash' keys at the same time, … see more. 2.
Can I use Ooma on Wi-Fi?
The Ooma Wireless Adapter allows your Ooma Telo Base Station or Phone Genie to connect to the Internet using your Wi-Fi network instead of a cable. The wireless adapter is perfect if you want to set up your Telo Base Station or Phone Genie in a part of your home that doesn't have a wired Internet connection.
Does Ooma work with Bluetooth?
With the Ooma Bluetooth Adapter or the Ooma Wireless + Bluetooth Adapter, you'll have convenient access to Bluetooth-enabled mobile phones and headsets directly from your Ooma Telo Base Station. You can pair up to seven Bluetooth devices. Learn more about using Bluetooth devices with Ooma below.
Can I connect Ooma to router?
If your existing Wi-Fi router is separate from your Internet Service Provider's (ISP's) modem, as shown in the diagram below, then you can use it with Ooma Connect. This is usually the case if you purchased the router yourself.
What is the USB port on Ooma for?
Telo 4G Adapter to Base Station Use the provided USB cable to connect the Connect 4G to the USB port on the back of the Base Station. If the provided cable is not long enough, you can use any USB cable up to 15' long. You can learn more about where to place the adapter here.
Can I use my existing phones with Ooma?
Definitely! Ooma will work with any home phone, corded or cordless. Just plug the cordless phone base station into your Ooma system and enjoy free calling on all of your handsets.
Why is my Ooma Telo offline?
If your Ooma device is offline and these lights are turned on, it means that your Ooma Telo Base Station or Phone Genie can't connect to the Internet. Your first step should be to review the setup diagram in the Quick Start Guide that best matches the setup in your house.
Why is my Ooma blinking purple?
Blinking Purple System Status Indicates your Ooma Telo is downloading a software upgrade. All services are unavailable. Do not unplug your Ooma Telo when it is in this state.22-Jul-2014
Where is the reset button on Ooma base?
The way you will factory reset the Ooma Linx device depends on the model of your device: If your model Linx device has a reset button on the bottom of the unit, press and hold the button. If the device does not have a reset button, plug it in.
Get the App
The easiest way to set up your Base Station is with your iPhone or Android smartphone. Visit the app store on your phone and search for the Ooma Setup app.
Power on
Plug the included AC adapter into the POWER port. The Ooma logo will blink red for a few minutes. When it turns blue, the Base Station is ready.
Connect Base Station to the Internet
The Ooma Setup app contains instructions that will guide you through connecting your Base Station to the Internet. You can connect in two different ways: Wi-Fi or Ethernet.
Connect Phone
Make sure your Base Station is plugged in and that it has powered on and downloaded any applicable updates. Then, using an existing corded or cordless phone, plug the other end of the cord into the PHONE port.
FAQs
If you have questions while you are activating your account, these FAQs may be of help to you:
Re: Original Telo compared to Telo Air 2
The Telo 2 supports the Ooma alarm system. The original Telo only supports up to 3 devices. There have been many reports, including mine, of speaker failure in the Telo 2. I replaced the speaker myself.
Re: Original Telo compared to Telo Air 2
Interesting... The alarm part is not that important to me. I do like that with the air, it can be away from the router which one reason I was looking at it. Do you know if the sound quality when speaking on the phone is any better? Did they improve anything in that area? The speaker part does worry me a bit.
Re: Original Telo compared to Telo Air 2
I have a Telo and a Telo 2. Both are hardwired. I don't have audio quality problems with either one now. I did have a problem when my cable modem started dropping up to 17% of the outbound packets.
Re: Original Telo compared to Telo Air 2
The first thing I checked was my line quality and that seems to be fine.. The (current) Ooma is hard wired right into the router so should have no connection issues but does suffer from poor sound quality enough to where I don't use it that often. I was hoping maybe the Telo 2 has improvements (hardware-wise) to help with that.
Re: Original Telo compared to Telo Air 2
Are you using Ooma handsets? They have HD audio. If not is the base for a cordless phone system at least 3 feet away from the Telo? If close together the transmitter in one can affect the receiver in the other. It's like trying to hear someone on the other side of the room while someone else is standing right beside you and screaming into your ear.
Re: Original Telo compared to Telo Air 2
No I am using some old Uniden DECT 6.0 cordless phones. I did get some Panasonic ones that I was going to try on there as well and see how (well) those worked as well. The base of the phone and the Ooma are literally sitting right next to each other, literally 6" apart.