Ooma Phone Genie Setup Guide
- Get the Ooma Setup app. The easiest way to set up your Base Station is with your iPhone or Android smartphone. ...
- Connect 4G Adapter to Base Station. Make sure your Base Station is unplugged. ...
- OPTIONAL: Plug in Ethernet Cable. If you wish to use the Ooma Connect 4G adapter as a backup Internet connection, use the included Ethernet cable to connect your ...
- Power on the Base Station. Plug the included AC adpter into the POWER port. The Ooma logo will blink red for a few minutes. ...
- Connect a Phone. Make sure your Base Station is plugged in and that it has powered on and downloaded any applicable updates.
How to install Ooma on your PC?
- Firstly, download and install an Android emulator to your PC
- Download Ooma Office for Mobile APK to your PC
- Open Ooma Office for Mobile APK using the emulator or drag and drop the .APK file into the emulator to install the app.
How do I hook up Ooma?
How do I connect my Ooma to my wireless router? Using an Ethernet cable, connect the HOME NETWORK port on the back of your Telo Base Station to a computer. Use the computer and open up a browser to setup.ooma.com. Click on the Wireless tab on the left side of your screen and follow the directions to connect the Telo Base Station to your home Wi-Fi network.
How to activate Ooma Telo?
What do I need to activate my account?
- Your Ooma device (unplugged)
- A valid U.S. or Canada credit or debit card
- A valid U.S. or Canada address
How to set up your Ooma Telo?
How to Set Up Your Ooma Telo Device Step 1 and 2: Activate Your Ooma & Choose a Phone Number: You will need to activate your Ooma before you can use it. This is done with an activation code found on the bottom of the device. After you enter your activation code, you are required to choose a phone number.
How do I connect my Ooma to my modem?
Locate the Ethernet cable that connects your modem to your router. Unplug the modem end of the cable and plug it into the HOME port of the Telo. 2. Use the included Ethernet cable and connect the INTERNET port of the Telo to your modem.
How do I activate my Ooma phone?
During activation, you'll choose your phone number, set up your 911 service, and create your My Ooma account. The process generally only takes 5-10 minutes, so when you're ready to begin just grab your Ooma device and visit the activation page at http://www.ooma.com/activate/.
Why is setup OOMA not working?
If you are unable to connect to http://setup.ooma.com in Step 5 of the Quick Start Guide, try the following steps: Make sure your computer is connected via Ethernet to the HOME port of the Telo Base Station. Disable Wi-Fi on the computer you are using to connect to the Ooma Telo Base Station.
How do I reset my Ooma base station?
Connect a computer or router to the Base Station for additional setup options. Push down and hold for 10 seconds while plugged in to perform a factory reset of the device.
Can Ooma connect via Wi-Fi?
Yes! Once your Ooma Telo Base Station is connected to your home Wi-Fi network, you plug any device into the HOME NETWORK port and it will have access to the Internet connection through the wireless adapter.
Where is the Ooma activation code?
The activation code can be found on the bottom of the Ooma device.
What is my Ooma IP address?
Open a web browser on your computer and navigate to http://setup.ooma.com or http://172.27.35.1.
Does Ooma require Internet connection?
What do I need to use the Ooma system? All you need is a high-speed Internet connection (cable, DSL or fiber-optic) and a regular home phone.
Why is there no dial tone on my Ooma?
If the status indicator on the Base Station is blue but you don't hear a dial tone, check that the phone is correctly plugged into the PHONE port of the Base Station.
Where is the reset button on the Ooma?
The button on the back of the Ooma Telo is a reset button. It can be used to reset the device to its factory default settings.
Where is the factory reset button on Ooma Telo?
Re: Telo Base Factory Reset To reset the telo handset press the red button for about 3 seconds until the handset turns off. Next press the 0 and left softkey while pressing the red button briefly to power back on. The handset is now reset.
How long does it take to reboot Ooma?
If resetting the internet router doesn't fix the problem, then it's time to reset the Ooma Telo Router. To reset the Ooma Telo Router, hold the reset button on the device with a paper clip until the lights blink. This shouldn't take more than around 10 seconds of depressing the button to complete.
Additional equipment
In addition to the equipment contained in the box, you will also need the following to complete the installation process:
Basic Ooma Office Base Station setup
Your device should be set up between your modem and your router for the best connection. Use the Ethernet cable included in the box to connect the TO INTERNET port on your Base Station to an open Ethernet port on your router.
How to make an intercom call on a headset?
Intercom calling to a headset. You can place an intercom call to the headset by selecting the Bluetooth headset device name when you press the intercom button on the HD2 or HD3 handset. You can also place a call by dialing *05 (or *06, *07 or *08 if you have more than one Bluetooth headset) on a regular phone.
How to pair more than one Bluetooth headset?
If you have more than one Bluetooth headset paired, you can select different headsets by dialing *16, *17 or *18 (up to four headsets are supported). This works on any phone or Ooma handset connected to the Ooma Telo Base Station or Phone Genie.
What is the pin code for a Bluetooth headset?
For most headsets, the PIN code is 0000 . Click “Yes” to add the headset.
Can I distribute my Ooma dial tone to all of the phone jacks in my house?
Under most circumstances, it is possible to distribute your Ooma dial tone to all of the phone jacks in your home. Before you get started, there are some safety precautions you should be aware of. For more information, please see our KB article.
How do I set up my Ooma device to work with a DVR or satellite unit that requires a phone line?
DVR and satellite boxes that require access to a phone line may be connected to your Ooma device. Your DVR or satellite box should be programmed to dial the *99 prefix prior to the destination phone number. This will signal to the Ooma device that the call should be optimized for the modem signals that will be sent by the connected device.
How do I install Ooma in a different location than my modem or router?
If your modem or router is located in place that’s inconvenient for your Ooma Telo Base Station or Phone Genie and your family telephone, don’t panic! Our Ooma Wireless adapter allows you to place your Ooma device anywhere in your home that has a wireless connection.
Get the App
The easiest way to set up your Base Station is with your iPhone or Android smartphone. Visit the app store on your phone and search for the Ooma Setup app.
Power on
Plug the included AC adapter into the POWER port. The Ooma logo will blink red for a few minutes. When it turns blue, the Base Station is ready.
Connect Base Station to the Internet
The Ooma Setup app contains instructions that will guide you through connecting your Base Station to the Internet. You can connect in two different ways: Wi-Fi or Ethernet.
Connect Phone
Make sure your Base Station is plugged in and that it has powered on and downloaded any applicable updates. Then, using an existing corded or cordless phone, plug the other end of the cord into the PHONE port.
FAQs
If you have questions while you are activating your account, these FAQs may be of help to you:
How to access phonebook?
You can access your Phonebook by pressing the Menu key and selecting the Contact List option.
How to change volume on a phone?
While you’re on a phone call, you can change the volume of the speaker by pressing up and down on the navigation pad.
How to add phone number to phonebook?
Scroll down until you’ve highlighted the phone number you’d like to add. Press the “Options” soft key. Select “Add to phonebook” to add the number.
How to install telo on PC?
If you only have one computer and it is connected directly to your modem, follow these instructions: Locate the Ethernet cable that connects your modem to your computer. Unplug the modem end of the cable and plug it into the HOME port of the Telo.
How long does it take for a Telo to blink?
It is normal for the lights on the Telo to blink for a couple of minutes while it boots up. The light on top of the device will light up blue once the device is ready to be used. Pick up the phone and listen for the musical Ooma dialtone to confirm that your set up is complete.