If the device has functioned in the past, the flashing red logo usually means that an interruption in your Internet service may have broken the device’s connection to Ooma servers. Verify that your Internet connection is functioning properly.
Full Answer
Is Ooma going out of business?
Though there is a lot to manage in the manufacturing industry, Ooma has the tools to help you get your goods out of the door, no matter your company’s size. Connect with shoppers and keep them coming back with the best business phone service for retail on the market. Large or small, Ooma has a solution catered to your needs.
How to troubleshoot Ooma?
- Make sure your computer is connected via Ethernet to the HOME port of the Telo Base Station
- Disable Wi-Fi on the computer you are using to connect to the Ooma Telo Base Station
- Try connecting to http://172.27.35.1 in your browser
Is Ooma down right now?
The good news is services should have been restored by now. If you are still experiencing issues, kindly send us an email to [email protected]. @Ooma @BillMilosz Hi Bill, We're so sorry about the inconveniences which may have occurred. The good news is services should have been restored by now.
How to cancel Ooma [customer support]?
- Most pages in your My Ooma account will have help available on the right side of the page
- For more in-depth information, click on the on the button next to the page title
- You can visit our Knowledge Base to learn more about all of the features available in My Ooma
Why is Ooma not working?
Verify that your Internet connection is functioning properly. Try rebooting your modem, router and/or Ooma Telo Base Station or Phone Genie to see if the network connection recovers.
How do I contact Ooma customer service?
Contact us at 1-866-939-6662 (US) or 1-877-948-6662 (Canada).
Why is my Ooma red?
Solid red logo likely means a hardware failure.
Does Ooma work if Internet goes out?
Since Ooma works over your Internet connection, you will need to call from a mobile phone if your Internet connection is down. If you're concerned about relying on your Internet for phone service, we've built the Ooma system to work with a landline back-up.
Who is the CEO of Ooma?
Eric Stang (Jan 2009–)Ooma Inc / CEO
How do I update Ooma firmware?
If your Ooma device is connected Modem-Ooma-Router, access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device.
What color should the Ooma light be?
What the different colored lights on the Base Station meanSolid blue lightBase Station is online and in serviceBlinking amber lightBase Station has not booted upBlinking red lightBase Station is attempting to connect to your networkNo status lightBase Station does not have power2 more rows
How do you reboot Ooma?
To reset the Ooma Telo Router, hold the reset button on the device with a paper clip until the lights blink. This shouldn't take more than around 10 seconds of depressing the button to complete. Upon successfully connecting and logging in, the Ooma Telo Router may need a few minutes to download software updates.
How do I reset my Ooma base?
Connect a computer or router to the Base Station for additional setup options. Push down and hold for 10 seconds while plugged in to perform a factory reset of the device.
Who owns Ooma phone?
OomaTypePublicFounderAndrew FrameHeadquarters525 Almanor Avenue, Suite 200, Sunnyvale , CaliforniaKey peopleEric B. Stang (President, Chairman, & CEO) Shig Hamamatsu (CFO)ProductsVoice over IP, Talkatone11 more rows
What carrier does Ooma use?
Sprint 4G LTE nationwideThe Telo 4G Adapter uses the Sprint 4G LTE nationwide network. You can visit ooma.com/checkcoverage to check the level of coverage for your address.
Can you call without electricity?
If you have a “corded” phone, then yes your landline telephone will work during a power outage. If you have a “cordless” phone, then it will not work, because a cordless phone requires electricity to transfer the signal from the base to the handset.
Support Home
Need help with your Ooma? Well you've come to the right spot. Ooma online support is a great place to get the information you need.
I just purchased an Ooma Device, and I need help getting started
Click here for information on activation and setup of your new Ooma device.
My Ooma is set up and working. Now I want to learn how to use it
Click here for guidance and useful tips that will help you make the most of your Ooma device.
What do I do if my computer is currently plugged directly into my modem?
The Ooma Telo Base Station or Phone Genie can function as a router, enabling your computer to access the Internet through the device. You’ll be able to set up your system by following the instructions in Option 2A in the Quick Start Guide. Wherever the instructions refer to your “router”, substitute the word “computer”.
The Ooma light on my Telo Base Station or Phone Genie is blinking red
The Ooma logo on the front of the Ooma Telo Base Station or Phone Genie will flash red when the device is not able to connect to the Ooma service. This may happen upon first use if the device has not been activated properly.
The 1 and 2 buttons on my Ooma Telo Base Station or Phone Genie are lit blue
If your Ooma device is offline and these lights are turned on, it means that your Ooma Telo Base Station or Phone Genie system is not able to connect to the Ooma Network.
The Trash and Message buttons on my Ooma Telo Base Station or Phone Genie are lit blue
If your Ooma device is offline and these lights are turned on, it means that your Ooma Telo Base Station or Phone Genie can’t connect to the Internet. Your first step should be to review the setup diagram in the Quick Start Guide that best matches the setup in your house.
The Play and Fast forward keys are lit blue
You should only experience this if you have chosen the option to use your Ooma with a landline backup. When your Ooma device is offline and the Play and Fast forward buttons are turned on, it means that your Ooma Telo Base Station or Phone Genie cannot detect a phone line connected the the system.
Incoming calls do not cause your phone to ring
There are several reasons that incoming calls may not cause your phone to ring. Here are some of the most common reasons why your phone might not ring:
My voice quality is poor
The Ooma PureVoice™ HD technology built into the Ooma Telo Base Station or Phone Genie includes sophisticated algorithms to deliver the best voice quality your Internet connection can support.