How can I reset the Ooma system?
- Turn on router.
- Press Factory Reset button and hold for at least 15 seconds.
- Device restarts automatically.
- Default settings have been restored.
Where is the reset button on my Ooma?
- Plug the Adapter into the USB port on the back of your Telo Base Station.
- Using an Ethernet cable, connect the HOME NETWORK port on the back of your Telo Base Station to a computer.
- Use the computer and open up a browser to setup.ooma.com.
How do I hook up Ooma?
How do I connect my Ooma to my wireless router? Using an Ethernet cable, connect the HOME NETWORK port on the back of your Telo Base Station to a computer. Use the computer and open up a browser to setup.ooma.com. Click on the Wireless tab on the left side of your screen and follow the directions to connect the Telo Base Station to your home Wi-Fi network.
How to install Ooma on your PC?
- Firstly, download and install an Android emulator to your PC
- Download Ooma Office for Mobile APK to your PC
- Open Ooma Office for Mobile APK using the emulator or drag and drop the .APK file into the emulator to install the app.
How to set up your Ooma Telo?
How to Set Up Your Ooma Telo Device Step 1 and 2: Activate Your Ooma & Choose a Phone Number: You will need to activate your Ooma before you can use it. This is done with an activation code found on the bottom of the device. After you enter your activation code, you are required to choose a phone number.
How do I reset my Ooma Telo Air 2 to factory settings?
0:514:35Broken Ooma Telo 2: Can't factory Reset. Flashing Red ... - YouTubeYouTubeStart of suggested clipEnd of suggested clipSo after doing those two troubleshooting things I decided to try a factory reset. So they sayMoreSo after doing those two troubleshooting things I decided to try a factory reset. So they say pressure the trashcan button and press the play button together beef while it's blinking red war.
Why is my Ooma phone not working?
Verify that your Internet connection is functioning properly. Try rebooting your modem, router and/or Ooma Telo Base Station or Phone Genie to see if the network connection recovers.
What does a solid red light mean on Ooma?
Solid red logo likely means a hardware failure.
Why is Ooma blinking red?
A flashing red Ooma Symbol means the Ooma Telo isn't "seeing" the Internet. First check and make sure your credit card information is up to date. Ooma will turn off your connection if the credit card information isn't up to date.
How do I reset Ooma after power outage?
Re: restart sequence after a power outage My cable modem, Ooma Hub, and router (which are connected in that sequence) are all plugged into the same power strip. To restart everything, I just kill the power strip, wait 5-10 seconds, and turn the power strip back on.
How do I reconnect my Ooma?
Ensure that your Ooma Wireless + Bluetooth Adapter is plugged in all the way. Remove your adapter, reboot your Telo Base Station, and then re-insert the adapter. Move the Telo Base Station closer to your router or wireless access point to make sure it is not out of range.
Where is the reset button on an Ooma Telo?
If your model Linx device has a reset button on the bottom of the unit, press and hold the button. If the device does not have a reset button, plug it in. Insert a paperclip into the pinhole next to the phone jack and hold it down for ten seconds until the system status light blinks amber.
What color should the Ooma light be?
What the different colored lights on the Base Station meanSolid blue lightBase Station is online and in serviceBlinking amber lightBase Station has not booted upBlinking red lightBase Station is attempting to connect to your networkNo status lightBase Station does not have power2 more rows
Why is my base station blinking red?
A solid or flashing red light on a 2.0 base station usually indicates that there is a mechanical problem within the station. These usually require the device to have to be sent in for repair.
Why is my Ooma blinking purple?
Blinking Purple System Status Indicates your Ooma Telo is downloading a software upgrade. All services are unavailable. Do not unplug your Ooma Telo when it is in this state.
Why is my Ooma flashing purple?
When Do Not Disturb is turned on, the Ooma logo will light up purple and all incoming calls will go directly to voicemail without ringing your phones. To turn off the feature, press and hold the button or dial * 7 9 from your phone. Check that the speaker hasn't been turned off.
Why is there no dial tone on my Ooma?
If the status indicator on the Base Station is blue but you don't hear a dial tone, check that the phone is correctly plugged into the PHONE port of the Base Station.
Re: How To Do a Factory Reset on Telo
murphy wrote: Do the lights come on if you push the center button in the top row?
Re: How To Do a Factory Reset on Telo
After all the lights went out, as explained above in Step 4, I did press the Brightness button, and the center Logo light came on a solid Blue. I waited and waited... about 15 to 20 minutes, and nothing else happened.
Re: How To Do a Factory Reset on Telo
Trekster wrote: After all the lights went out, as explained above in Step 4, I did press the Brightness button, and the center Logo light came on a solid Blue. I waited and waited... about 15 to 20 minutes, and nothing else happened. No other lights came on indicating the unit was finished with the Reset and now operational.
Re: How To Do a Factory Reset on Telo
Trekster wrote: After all the lights went out, as explained above in Step 4, I did press the Brightness button, and the center Logo light came on a solid Blue. I waited and waited... about 15 to 20 minutes, and nothing else happened. No other lights came on indicating the unit was finished with the Reset and now operational.
Re: How To Do a Factory Reset on Telo
If Tech Support is reading this thread, they seem to be ignoring the problem. That makes me very suspicious. Wonder what the real problem is....
Re: How To Do a Factory Reset on Telo
My suspicions were correct. I was doing the procedure for the Factory Reset correctly, however, there is apparently a bug associated with this procedure. Finally, this morning I got the following email from an "Ooma source":
Re: How To Do a Factory Reset on Telo
I had the same issue with the blue light staying on during a factory reset today. Phone support didn't know anything about bugs related to that process.
Re: Request factory 'hard' reset for new 'Telo 2'
Thanks Tom; Sadly, I practically had to threaten to fly to Manila to finally receive by email what you posted here on the Telo2 reset. It's a grim forecast, but indeed; I'm totally in agreement with your assessment, that the unit has gone bad.
Re: Request factory 'hard' reset for new 'Telo 2'
Appreciate your post Tom. In my experience and with all due respect, the telo2 is likely the slowest, poorest performing dual core processor router-switch currently being manufactured, for any purpose.
Re: Request factory 'hard' reset for new 'Telo 2'
s3v3n wrote: A cheap router I had years ago behaved similarly, there was no pattern to the cycle of blinks, just a jumble of flashing LEDs.
Re: Request factory 'hard' reset for new 'Telo 2'
Hear, hear! I'm certain I was subject to this 'Sudden Ooma Death Syndrome'... I understand updates/fixes are needed but if my system is functioning OK (not affected by the issues/bugs) then give me the option to load it.
What do I do if my computer is currently plugged directly into my modem?
The Ooma Telo Base Station or Phone Genie can function as a router, enabling your computer to access the Internet through the device. You’ll be able to set up your system by following the instructions in Option 2A in the Quick Start Guide. Wherever the instructions refer to your “router”, substitute the word “computer”.
The Ooma light on my Telo Base Station or Phone Genie is blinking red
The Ooma logo on the front of the Ooma Telo Base Station or Phone Genie will flash red when the device is not able to connect to the Ooma service. This may happen upon first use if the device has not been activated properly.
The 1 and 2 buttons on my Ooma Telo Base Station or Phone Genie are lit blue
If your Ooma device is offline and these lights are turned on, it means that your Ooma Telo Base Station or Phone Genie system is not able to connect to the Ooma Network.
The Trash and Message buttons on my Ooma Telo Base Station or Phone Genie are lit blue
If your Ooma device is offline and these lights are turned on, it means that your Ooma Telo Base Station or Phone Genie can’t connect to the Internet. Your first step should be to review the setup diagram in the Quick Start Guide that best matches the setup in your house.
The Play and Fast forward keys are lit blue
You should only experience this if you have chosen the option to use your Ooma with a landline backup. When your Ooma device is offline and the Play and Fast forward buttons are turned on, it means that your Ooma Telo Base Station or Phone Genie cannot detect a phone line connected the the system.
Incoming calls do not cause your phone to ring
There are several reasons that incoming calls may not cause your phone to ring. Here are some of the most common reasons why your phone might not ring:
My voice quality is poor
The Ooma PureVoice™ HD technology built into the Ooma Telo Base Station or Phone Genie includes sophisticated algorithms to deliver the best voice quality your Internet connection can support.