The status LED will start to blink red and blue. Press and hold the PAGE button on your Ooma Telo Base Station device for three seconds to activate “Registration” mode. The system will audibly confirm that you are now in “Registration” mode. The Safety Phone will automatically register with your Ooma system.
Full Answer
What should I do if my Ooma device is offline?
If you have verified that your Internet connection is working properly, you may need to contact our Customer Care Team for further troubleshooting steps. If your Ooma device is offline and these lights are turned on, it means that your Ooma Telo Base Station or Phone Genie can’t connect to the Internet.
How do I know if my Ooma is working?
If you don’t hear a dialtone when you pick up the phone, the color of your Ooma logo. If it is flashing red, that means your Ooma is not working yet. Please continue reading below for additional troubleshooting information. If your Ooma logo is a solid blue color, your Ooma service is up, but you may have hooked up your telephone incorrectly.
Where can I purchase an Ooma Telo?
An Ooma Telo with 4G wireless connectivity. Ooma phone service available from Walmart. Important: If you are activating a new device for an existing Ooma account, please contact our Customer Care Team for assistance.
Why is my Ooma Telo base station or Phone Genie offline?
The Trash and Message buttons on my Ooma Telo Base Station or Phone Genie are lit blue If your Ooma device is offline and these lights are turned on, it means that your Ooma Telo Base Station or Phone Genie can’t connect to the Internet.
What is Ooma registration mode?
The system will audibly confirm that you are now in “Registration” mode. The Safety Phone will automatically register with your Ooma system. When the registration process is successful, you will hear a long beep. Continue to charge the Safety Phone for at least three hours until the status LED lights up solid blue.
How do I activate my Ooma?
During activation, you'll choose your phone number, set up your 911 service, and create your My Ooma account. The process generally only takes 5-10 minutes, so when you're ready to begin just grab your Ooma device and visit the activation page at http://www.ooma.com/activate/.
Why is setup Ooma not working?
If you are unable to connect to http://setup.ooma.com in Step 5 of the Quick Start Guide, try the following steps: Make sure your computer is connected via Ethernet to the HOME port of the Telo Base Station. Disable Wi-Fi on the computer you are using to connect to the Ooma Telo Base Station.
Can you reactivate Ooma?
Used Ooma products must be cleared of the previous owner's settings before they can be used again and do not come with a warranty.
Where is the Ooma activation code?
The activation code can be found on the bottom of the Ooma device.
How do I reset my Ooma?
To reset the Ooma Telo to its default settings, you have to do the following steps:Turn on router.Press Factory Reset button and hold for at least 15 seconds.Device restarts automatically.Default settings have been restored.28-Feb-2020
Why is there no dial tone on my Ooma?
If the status indicator on the Base Station is blue but you don't hear a dial tone, check that the phone is correctly plugged into the PHONE port of the Base Station.
How do I reconnect my Ooma?
Using an Ethernet cable, connect the HOME NETWORK port on the back of your Telo Base Station to a computer. Use the computer and open up a browser to setup.ooma.com. Click on the Wireless tab on the left side of your screen and follow the directions to connect the Telo Base Station to your home Wi-Fi network.
How do I reset my Ooma base station?
Connect a computer or router to the Base Station for additional setup options. Push down and hold for 10 seconds while plugged in to perform a factory reset of the device.
Is Ooma Hub still supported?
As a valued Ooma Hub owner and one of our earliest customers, we'd like to thank you for your support over the years. As you may know, we discontinued technical enhancements and customer support for the first generation Ooma Hub product over three years ago.21-Sept-2016
How much does it cost to activate Ooma?
There is no activation fee for new users. I believe if the device was previously used and reactivated there is the $9.99 fee. All you have to pay is tax per month which is about $4.
How do I replace my old Ooma with a new one?
Yes. But, you must notify Ooma Telo Customer Service you are replacing the Ooma Telo Unit with a new one and supply them with the new Ooma Telo Unit's Serial Number and MAC address. They do the magic to complete the installation.31-Mar-2021
How to scan a telo?
1. Power down the Telo. 2. Power up the Telo. 3. 1 and 2 come on. 4. 1 and 2 go out and trash and envelope come on. 5. Trash and envelope go out and the bottom row starts scanning to the right. When the scanning stops the Ooma symbol will light up red.
What mode should all Telo phones go into?
All of the handsets should go into auto registration mode. Did you do it from a phone connected to the Telo's phone port.
What do I do if my computer is currently plugged directly into my modem?
The Ooma Telo Base Station or Phone Genie can function as a router, enabling your computer to access the Internet through the device. You’ll be able to set up your system by following the instructions in Option 2A in the Quick Start Guide. Wherever the instructions refer to your “router”, substitute the word “computer”.
The Ooma light on my Telo Base Station or Phone Genie is blinking red
The Ooma logo on the front of the Ooma Telo Base Station or Phone Genie will flash red when the device is not able to connect to the Ooma service. This may happen upon first use if the device has not been activated properly.
The 1 and 2 buttons on my Ooma Telo Base Station or Phone Genie are lit blue
If your Ooma device is offline and these lights are turned on, it means that your Ooma Telo Base Station or Phone Genie system is not able to connect to the Ooma Network.
The Trash and Message buttons on my Ooma Telo Base Station or Phone Genie are lit blue
If your Ooma device is offline and these lights are turned on, it means that your Ooma Telo Base Station or Phone Genie can’t connect to the Internet. Your first step should be to review the setup diagram in the Quick Start Guide that best matches the setup in your house.
The Play and Fast forward keys are lit blue
You should only experience this if you have chosen the option to use your Ooma with a landline backup. When your Ooma device is offline and the Play and Fast forward buttons are turned on, it means that your Ooma Telo Base Station or Phone Genie cannot detect a phone line connected the the system.
Incoming calls do not cause your phone to ring
There are several reasons that incoming calls may not cause your phone to ring. Here are some of the most common reasons why your phone might not ring:
My voice quality is poor
The Ooma PureVoice™ HD technology built into the Ooma Telo Base Station or Phone Genie includes sophisticated algorithms to deliver the best voice quality your Internet connection can support.