Why is my Ooma not working?
Verify that your Internet connection is functioning properly. Try rebooting your modem, router and/or Ooma Telo Base Station or Phone Genie to see if the network connection recovers.
Why is my Ooma red?
Solid red logo likely means a hardware failure.
Does Ooma work if internet goes out?
Since Ooma works over your Internet connection, you will need to call from a mobile phone if your Internet connection is down. If you're concerned about relying on your Internet for phone service, we've built the Ooma system to work with a landline back-up.
How do I contact Ooma support?
(888) 711-6662Ooma Inc / Customer service
Where is the reset button on Ooma?
If your model Linx device has a reset button on the bottom of the unit, press and hold the button. If the device does not have a reset button, plug it in. Insert a paperclip into the pinhole next to the phone jack and hold it down for ten seconds until the system status light blinks amber.
What do the Ooma lights mean?
Solid blue light. Base Station is online and in service. Rapidly-blinking blue light. Base Station is in registration mode. Solid amber light.
What carrier does Ooma use?
Sprint 4G LTE nationwideThe Telo 4G Adapter uses the Sprint 4G LTE nationwide network. You can visit ooma.com/checkcoverage to check the level of coverage for your address.
Can you call without electricity?
If you have a “corded” phone, then yes your landline telephone will work during a power outage. If you have a “cordless” phone, then it will not work, because a cordless phone requires electricity to transfer the signal from the base to the handset.
What is better than magicJack?
5 magicJack AlternativesOpenPhone. OpenPhone is an intuitive, business phone platform with stellar reviews that's available on smartphones, desktops, and browsers. ... Ooma. Ooma is a VoIP service provider that offers free calling to the US, Canada, and Mexico. ... Vonage. ... Google Voice. ... Grasshopper.
Why is Ooma not ringing?
Ooma Mobile cannot ring for incoming calls if your phone is silenced. You can resolve this problem by checking whether your phone's Silent switch is on (iOS), or by using the volume buttons on your device to adjust the ringer volume (Android).
How do I update Ooma firmware?
If your Ooma device is connected Modem-Ooma-Router, access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device.
How do you cancel Ooma?
How can I cancel my Ooma subscription via phone?Contact Ooma's Customer Care Department at 1-888-711-6662.Explain why you want to end your membership.Provide the representative with the required info.Ask the representative to send you a cancelation confirmation email.
Support Home
Need help with your Ooma? Well you've come to the right spot. Ooma online support is a great place to get the information you need.
I just purchased an Ooma Device, and I need help getting started
Click here for information on activation and setup of your new Ooma device.
My Ooma is set up and working. Now I want to learn how to use it
Click here for guidance and useful tips that will help you make the most of your Ooma device.