Receiving Helpdesk

ooma hub reset

by Alayna Corkery Published 4 years ago Updated 3 years ago

How can I reset the Ooma system?

  • Turn on router.
  • Press Factory Reset button and hold for at least 15 seconds.
  • Device restarts automatically.
  • Default settings have been restored.

1) Remove the power for the Ooma device. 2) Hold down the Ooma tab [blue light] and connect the power. Hold for 30 seconds until all the lights start flashing. Once the lights stop flashing, release the Ooma tab and the device will reset to factory settings.

Full Answer

Where is the reset button on Ooma?

If your model Linx device has a reset button on the bottom of the unit, press and hold the button. If the device does not have a reset button, plug it in. Insert a paperclip into the pinhole next to the phone jack and hold it down for ten seconds until the system status light blinks amber.

Why did my Ooma stop working?

This may happen upon first use if the device has not been activated properly. If the device has functioned in the past, the flashing red logo usually means that an interruption in your Internet service may have broken the device's connection to Ooma servers. Verify that your Internet connection is functioning properly.

How do I reset Ooma after power outage?

Re: restart sequence after a power outage My cable modem, Ooma Hub, and router (which are connected in that sequence) are all plugged into the same power strip. To restart everything, I just kill the power strip, wait 5-10 seconds, and turn the power strip back on.

Why is Ooma solid red?

Solid red logo likely means a hardware failure.

Is Ooma Hub still supported?

As you may know, we discontinued technical enhancements and customer support for the first generation Ooma Hub product over three years ago.

What do Ooma lights mean?

Solid blue light. Base Station is online and in service. Rapidly-blinking blue light. Base Station is in registration mode. Solid amber light.

How do I reset my Ooma Telo base station?

Connect a computer or router to the Base Station for additional setup options. Push down and hold for 10 seconds while plugged in to perform a factory reset of the device.

How do I reset my Ooma Telo 2?

0:514:35Broken Ooma Telo 2: Can't factory Reset. Flashing Red ... - YouTubeYouTubeStart of suggested clipEnd of suggested clipSo after doing those two troubleshooting things I decided to try a factory reset. So they sayMoreSo after doing those two troubleshooting things I decided to try a factory reset. So they say pressure the trashcan button and press the play button together beef while it's blinking red war.

WHAT IS button on back of Ooma Telo?

Page (on rear of Telo Base Station or Phone Genie) This button will allow you to page and sync your Ooma Telo Base Station or Phone Genie system with the Ooma HD3 Handset, HD2 Handset, Ooma Linx, and other wireless accessories.

Why is my base station blinking red?

A solid or flashing red light on a 2.0 base station usually indicates that there is a mechanical problem within the station. These usually require the device to have to be sent in for repair.

Why is Ooma flashing purple?

Blinking Purple System Status Indicates your Ooma Telo is downloading a software upgrade. All services are unavailable. Do not unplug your Ooma Telo when it is in this state.

Why is there no dial tone on my Ooma?

If the status indicator on the Base Station is blue but you don't hear a dial tone, check that the phone is correctly plugged into the PHONE port of the Base Station.

Why is my Ooma flashing purple?

If your device requires a software upgrade, the Ooma logo will blink purple while it is downloading the newest version. it is upgrading. It will automatically reboot after the upgrade is complete. To place a call, pick up a phone connected to your Ooma Telo and dial a phone number.

How do I contact Ooma?

(888) 711-6662Ooma Inc / Customer service

How do I connect to Ooma WIFI?

Using an Ethernet cable, connect the HOME NETWORK port on the back of your Telo Base Station to a computer. Use the computer and open up a browser to setup.ooma.com. Click on the Wireless tab on the left side of your screen and follow the directions to connect the Telo Base Station to your home Wi-Fi network.

Re: How To Do a Factory Reset on Telo

murphy wrote: Do the lights come on if you push the center button in the top row?

Re: How To Do a Factory Reset on Telo

After all the lights went out, as explained above in Step 4, I did press the Brightness button, and the center Logo light came on a solid Blue. I waited and waited... about 15 to 20 minutes, and nothing else happened.

Re: How To Do a Factory Reset on Telo

Trekster wrote: After all the lights went out, as explained above in Step 4, I did press the Brightness button, and the center Logo light came on a solid Blue. I waited and waited... about 15 to 20 minutes, and nothing else happened. No other lights came on indicating the unit was finished with the Reset and now operational.

Re: How To Do a Factory Reset on Telo

Trekster wrote: After all the lights went out, as explained above in Step 4, I did press the Brightness button, and the center Logo light came on a solid Blue. I waited and waited... about 15 to 20 minutes, and nothing else happened. No other lights came on indicating the unit was finished with the Reset and now operational.

Re: How To Do a Factory Reset on Telo

If Tech Support is reading this thread, they seem to be ignoring the problem. That makes me very suspicious. Wonder what the real problem is....

Re: How To Do a Factory Reset on Telo

My suspicions were correct. I was doing the procedure for the Factory Reset correctly, however, there is apparently a bug associated with this procedure. Finally, this morning I got the following email from an "Ooma source":

Re: How To Do a Factory Reset on Telo

I had the same issue with the blue light staying on during a factory reset today. Phone support didn't know anything about bugs related to that process.

Re: 4 Top Hub lights RED

Tried the factory reset. After a few attempts, the results are the same. It cycles through the buttons and then the OOMA button flashes while all 6 of the right side buttons (2x2x2) are solid red now. I reconnect to modem to my router, bypassing the OOMA Hub, and all works fine again. Do you think my hub has kicked the bucket.

Re: 4 Top Hub lights RED

What is the status of the link lights on the ooma modem port when connected to your modem? Should be solid green, blinking amber.

Re: 4 Top Hub lights RED

Tom B wrote: What is the status of the link lights on the ooma modem port when connected to your modem? Should be solid green, blinking amber.

Re: 4 Top Hub lights RED

I will check them this evening. I'll have to re-plug in everything in the original manner though. Thanks.

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