How can I reset the Ooma system?
- Turn on router.
- Press Factory Reset button and hold for at least 15 seconds.
- Device restarts automatically.
- Default settings have been restored.
- Power off the Telo unit, wait around 15 seconds, then power it back on,
- When the logo starts flashing RED, press and hold 'Stop' and 'Trash' keys at the same time,
- The logo should then flash alternatively BLUE and RED,
How can I reset the Ooma system?
- 8x8 Express: $12 per month (and 30-day free trial)
- X Series X2: $25 per month
- X Series X4: $45 per month
- X Series X6: $115 per month
How do I factory reset my Oomi system?
- Plug the Adapter into the USB port on the back of your Telo Base Station.
- Using an Ethernet cable, connect the HOME NETWORK port on the back of your Telo Base Station to a computer.
- Use the computer and open up a browser to setup.ooma.com.
How to set up Ooma?
You can do this by following these instructions:
- Navigate to https://my.ooma.com/
- Type in the default phone number for your Ooma account
- Type in the password that you set up while you were activating your Ooma device
Why is my Ooma blinking red?
Why is my Ooma solid red? If the device has functioned in the past, the flashing red logo usually means that an interruption in your Internet service may have broken the device's connection to Ooma servers. Try rebooting your modem, router and/or Ooma Telo Base Station to see if the network connection recovers.
How do I reset my Ooma?
If your model Linx device has a reset button on the bottom of the unit, press and hold the button. If the device does not have a reset button, plug it in. Insert a paperclip into the pinhole next to the phone jack and hold it down for ten seconds until the system status light blinks amber.
How do I reset my Ooma Telo Air 2 to factory settings?
0:514:35Broken Ooma Telo 2: Can't factory Reset. Flashing Red ... - YouTubeYouTubeStart of suggested clipEnd of suggested clipSo after doing those two troubleshooting things I decided to try a factory reset. So they sayMoreSo after doing those two troubleshooting things I decided to try a factory reset. So they say pressure the trashcan button and press the play button together beef while it's blinking red war.
How do I get my Ooma back online?
Verify that your Internet connection is functioning properly. Try rebooting your modem, router and/or Ooma Telo Base Station or Phone Genie to see if the network connection recovers.
Why is Ooma blinking red?
A flashing red Ooma Symbol means the Ooma Telo isn't "seeing" the Internet. First check and make sure your credit card information is up to date. Ooma will turn off your connection if the credit card information isn't up to date.
How do I reset my Ooma Telo base station?
Connect a computer or router to the Base Station for additional setup options. Push down and hold for 10 seconds while plugged in to perform a factory reset of the device.
How do I reset Ooma after power outage?
Re: restart sequence after a power outage My cable modem, Ooma Hub, and router (which are connected in that sequence) are all plugged into the same power strip. To restart everything, I just kill the power strip, wait 5-10 seconds, and turn the power strip back on.
Why is setup Ooma not working?
If you are unable to connect to http://setup.ooma.com in Step 5 of the Quick Start Guide, try the following steps: Make sure your computer is connected via Ethernet to the HOME port of the Telo Base Station. Disable Wi-Fi on the computer you are using to connect to the Ooma Telo Base Station.
What does a solid red light mean on Ooma?
Solid red logo likely means a hardware failure.
How do I connect my Ooma to a new router?
Use the Ethernet cable included in the box to connect the TO INTERNET port on your Base Station to an open Ethernet port on your router.Then, use your phone cord to plug your analog phone or cordless base unit into the PHONE port on the Base Station.Finally, use the included AC adapter to plug in the POWER port.More items...
Why is my Ooma blinking purple?
Blinking Purple System Status Indicates your Ooma Telo is downloading a software upgrade. All services are unavailable. Do not unplug your Ooma Telo when it is in this state.
WHAT IS button on back of Ooma Telo?
Page (on rear of Telo Base Station or Phone Genie) This button will allow you to page and sync your Ooma Telo Base Station or Phone Genie system with the Ooma HD3 Handset, HD2 Handset, Ooma Linx, and other wireless accessories.
Why is there no dial tone on my Ooma?
If the status indicator on the Base Station is blue but you don't hear a dial tone, check that the phone is correctly plugged into the PHONE port of the Base Station.
What do I do if my computer is currently plugged directly into my modem?
The Ooma Telo Base Station or Phone Genie can function as a router, enabling your computer to access the Internet through the device. You’ll be able to set up your system by following the instructions in Option 2A in the Quick Start Guide. Wherever the instructions refer to your “router”, substitute the word “computer”.
The Ooma light on my Telo Base Station or Phone Genie is blinking red
The Ooma logo on the front of the Ooma Telo Base Station or Phone Genie will flash red when the device is not able to connect to the Ooma service. This may happen upon first use if the device has not been activated properly.
The 1 and 2 buttons on my Ooma Telo Base Station or Phone Genie are lit blue
If your Ooma device is offline and these lights are turned on, it means that your Ooma Telo Base Station or Phone Genie system is not able to connect to the Ooma Network.
The Trash and Message buttons on my Ooma Telo Base Station or Phone Genie are lit blue
If your Ooma device is offline and these lights are turned on, it means that your Ooma Telo Base Station or Phone Genie can’t connect to the Internet. Your first step should be to review the setup diagram in the Quick Start Guide that best matches the setup in your house.
The Play and Fast forward keys are lit blue
You should only experience this if you have chosen the option to use your Ooma with a landline backup. When your Ooma device is offline and the Play and Fast forward buttons are turned on, it means that your Ooma Telo Base Station or Phone Genie cannot detect a phone line connected the the system.
Incoming calls do not cause your phone to ring
There are several reasons that incoming calls may not cause your phone to ring. Here are some of the most common reasons why your phone might not ring:
My voice quality is poor
The Ooma PureVoice™ HD technology built into the Ooma Telo Base Station or Phone Genie includes sophisticated algorithms to deliver the best voice quality your Internet connection can support.