How do I check my balance, data, or minutes?
You can check your balance, data, minutes, and text messages for free. Find out how on our Check your usage page.
What are the different ways I can pay my bill?
T-Mobile provides several options for paying your bill, including AutoPay, making an online payment, paying over the phone, and more.
Can I use my iPhone on T-Mobile's network?
As over one million customers have already learned, it’s quick and easy to setup your iPhone® to work on T-Mobile's network.
What should I do if my phone is lost or stolen?
The theft or loss of a device is a difficult experience. Fortunately, T-Mobile provides a few easy-to-setup security features that can protect your...
How do I upgrade my phone?
Upgrading your phone through your My T-Mobile account is simple and fast. See our phone upgrade FAQs for additional information.
Where's my phone order?
It is really easy to track your phone order. Visit our Order status & tracking page for more information.
How do I get phone insurance?
Device Protection provides protection against loss, theft, accidental damage, and malfunction of your wireless phone. Learn more about T-Mobile's d...
What is Team of Experts?
Team of Experts is a radical re-invention of the old, broken customer service model. Now, postpaid customers have a dedicated team of highly-traine...
Who is eligible for Team of Experts support?
All T-Mobile postpaid customers are assigned to a Team of Experts.
Is Team of Experts available to T‑Mobile for Business customers?
Absolutely. All T-Mobile for Business customers are assigned to a Team of Experts.
Do I have to pay extra for Team of Experts support?
Not a penny. Team of Experts is included for free with all T-Mobile postpaid accounts.
Is Team of Experts available 24/7?
Your Team of Experts is typically available 24 hours a day, 7 days a week. However, due to recent COVID-19 guidelines, we're temporarily adjusting...
How do I contact my Team of Experts?
Simply dial 611 from your T-Mobile phone, or use two-way messaging on MyT-Mobile.com, via the T-Mobile App, or iMessage through Apple Business Chat...
How do I get to my Team of Experts if I don't call from my T-Mobile phone?
If you call our toll-free number (1-800-937-8997) from a different phone, just enter your T-Mobile phone number when prompted and we'll route you t...
What if I want to use your automated system?
When you call customer care, you’ll have the option to use the automated system if you prefer.
Will talking to my Team of Experts result in a longer wait time?
Wait times may vary based on call volume but there is an option to have your team call you back, so you don't have to wait on the phone.
How can I see who's on my Team of Experts?
Just log in to the T-Mobile App or MyT-Mobile.com to see a photo of your team.
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What is the number to call T-Mobile?
If you are calling about a technical issue with your T-Mobile service, please call from a different phone so that we can troubleshoot with you. International Callers. Call: 1-505-998-3793.
What is the phone number for T Mobile?
General Customer Care & Technical Support. From the T-Mobile app, on a T-Mobile phone. From your T-Mobile phone: 611. Call: 1-800-937-8997. If you are calling about a technical issue with your T-Mobile service, please call from a different phone so that we can troubleshoot with you. International Callers.
Your dedicated team of highly trained experts is here to help with next-level customer care. No bouncing from rep to rep. No BS. Just real help from real people, on your terms
Your dedicated team of highly trained experts is here to help with next-level customer care. No bouncing from rep to rep. No BS. Just real help from real people, on your terms.
Call us
Simply dial 611 from your T-Mobile phone or use the T-Mobile app to give us a call.
Message us
Send a message to your Team of Experts in the T-Mobile app, My T-Mobile, or Apple Business Chat.
We'll call you
Schedule a time in the T-Mobile app or My T-Mobile to have your team call you.
Get the app
Download the T-Mobile app to get in touch with your Team of Experts on your terms.
Getting in Touch With Metro by T-Mobile Customer Service Yourself
Getting in touch with a customer support rep is the most common way to inquire about the company and resolve any issues you might be experiencing with their products or service. Before you start dealing with unresponsive customer reps and getting a migraine every time they don’t pick up, try visiting Metro by T-Mobile’s FAQ Page first.
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Metro by T-Mobile - Billing twice in less than a month
My phone got turned off, metro indicated that I have to pay my monthly payment to turn my phone back on? Wait wait.. Today is november 4th I just paid my monthly phone bill of $50 on oct 19th. Wtf!!!...
Metro by T-Mobile - Text messages
I had just checked my txt messages at 6:00 then I got a txt from metropcs saying storage full which it's not the same lie like Dropbox because they want me to delete certain stuff from my phone and...
Metro by T-Mobile - Removed my voice recorder
On 9/8/21 I recieved a txt from Metro PCS out of the blue about trouble with my phone I did call them I notice my voice recorder that came with the phone im paying every month has been illgeally...