How do I complain to Macy's?
Macy's complaints contactsCall Customer Care on 1 (800) 289-6229.Visit Customer Care Contact Form.Call Headquarters on 513-579-7000.Follow Macy's.Follow Macy's.Tweet Macy's.
How do I contact Macys about missing order?
Please try again later or contact Customer Service at 1-800-289-6229.
What is Macy's credit card customer service number?
1-888-257-6757You can call the Credit Customer Service center at 1-888-257-6757 (TTY: 1-800-281-0820). Hours of operation are Monday-Sunday from 10am to 10pm ET.
Can I return items to Macy's?
We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail and in stores within 90 days of purchase for free Conditions are noted below. Returned items must be in original, saleable condition with original tags. Shipping and delivery fees are non-refundable.
Does Macys have a customer service chat?
Online ChatMacy's / Customer service chat
Why is my Macy's order taking so long?
Every order is unique, so reasons for cancellation or delay may vary. Reasons include, but are not limited to: Type/quantity of items ordered (for example, fine jewelry or Macy's Gift Cards) The address and phone number provided does not match what your bank has on file.
How do I pay my Macy's bill over the phone?
Payment by phone888-257-6757 Mon-Sun: 10AM-10PM ET.TDD/TTY for the Hearing Impaired: 711.Outside the U.S., Canada and Puerto Rico call collect: 1-727-556-5758.
How do I check my Macy's card balance?
You can check your Macy's Credit Card balance online, by signing in to your account. From here you can also view and print up to 12 consecutive months' statements or pay your credit card bill. If it's easier for you to check your balance via the phone, call (888) 257-6757.
What is the highest credit limit for Macy's credit card?
Most cardholders report Macy's card credit limits ranging from $500 to $2,500. In general, credit card limits vary, based on three main factors: your credit score, your income and your current credit utilization ratio.
How do I return an online order?
Go to the online site where you purchased your merchandise. Find and read the return policy. Most online stores will only accept returns of unused and unopened items. If it is clothing, you must keep the tags on the clothing in order to return the purchase.
How do I return something to Macy's online?
Items purchased online can be returned by mail or to a store. Bring your original receipt. No receipt? We can use the credit card you used to make your purchase, your return label, packing slip, order or shipping confirmation email, or registry number to look up your information for you.
Can I return something to Macy's after a year?
Macy's gives you a liberal 90 days to return items. Their policy used to be 180 days but was cut in half in 2019. They state that “items being returned must be in their original condition.” The one big exception is cosmetics and fragrances as they can be in “gently used” condition.
On hold for ever!
I don't know what is the reason. Maybe they don't have enough number of people to assist customers. They put me on hold and I could never talk to them for three days!
trump fired
you will soon received my credit card back in the mail. I will no longer shop at Macys. I'm sick and tired of the PC police.
Macy's is in trouble
Macy's used to be one of my favorite stores, but it has become a store to avoid. Service is nil. There is hardly a person on the floor to assist. The money Macy's spends on promotion and coupons would better be spent on hiring more employees, rather than stuffing pockets with profits that may soon not exist.
credit replacement
Since November I wanted my card replaced and I have not received it as of today Jan, 11 2013. I spoke to teo people I couldn't understand and when I ask to repeat it they hung up. I am done with Macys they should revamp their customer servic.e
No humans and no service
This was my first time ordering online and it was a mess. I have teied to reach a human several times and it is very hard. When I finally did reach one,she spent 45 min. Going through things and making the changes that I should have had to the bill, yet wen I did receive the order again, no e of the sale prices were given me.
Unhappy with Macy's Credit services
Father passed away in June 2013 contacted Macy's to wait the late fee and interest while I paid off the balance. They agreed. Each month since they tack on additional fees and now sent us to collections. No fees waived. Called again tonight but unable to assist. Advise to call the "Death Dept" who is now closed and they can help.
No Comprendo English!
It took me 1.5 years 12 emails, and 10 calls to get a duplicate charge removed from my credit card. The biggest problem with Macy's customer service and dispute department is, all of the agents are NOT native English speakers. No telling where this America Co. has outsourced their call center.