Why can't we include text voting on the X factor?
We can’t include text voting on The X Factor because there is the risk of potential delays within the mobile text networks at busy times and this could result in text votes not being received within the period when the vote is open and so they would not be counted but you would still be charged.
How many votes does each device receive?
Each device will receive five votes per voting event. If, for example, you cast all five votes after voting opens on Saturday, you will not be able to vote the next day as that is the same voting event.
Can I get a refund for voting on X Factor 2013?
If you bought app votes during The X Factor in 2013 you can apply for a refund (or donate your refund to charity) in this year’s app. For further info, contact ITVCustomer Care on 0344 881 4150 or email [email protected].
Do you have to register for voting on iOS?
If you have the correct version of the iOS app, when you go into the voting section you will be prompted to register using your Apple ID in order to receive votes. You will only have to do this once per device and you will not be charged.
Can you be charged if your vote is too late?
With text/SMS, there could be network delays and you do not always know if your vote has been counted but you may still be charged even if your vote arrives too late to be counted.
Can you vote on a mobile phone?
No. Mobile Short Dial Code voting is only available from mobile phones. If you try to call a Mobile Short Dial Code from your landline you will not be connected to the voting service and your vote will not be counted. In a very small number of cases, the landline network operator may route the call to a local destination as it may match a “local” telephone number which may result in a ‘wrong number’ call being made. Such calls would be chargeable if they are answered.
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