Full Answer
What is it like to work at domestic and general?
Domestic and General is a fantastic company to work for and am excited to continue my journey with them. Not a single con from me.
How much did domestic and general take from their customers?
Domestic and general took the money….approximately £1000 in monthly payments over the years and that was the service they were given. You can’t get through to anyone on customer service. …
Why choose domestic&General for aftercare?
For over a hundred years, Domestic & General have been a trusted provider of aftercare for millions of domestic appliances. Today, we’re the UK’s leading provider of appliance breakdown protection, developing products and services to meet your needs. We're open to all. Reviews are published instantly, without moderation.
Is domestic just underwriters or Underwriters?
Domestic and General telling me that they're just underwriters. Getting through eventually to Customer Services they said that they would investigate and get back within 3 working days its now been 4.
Is D&G a good company?
Using D&G was a simple process. All of the forms and information were simple and quick to follow out. Communication from the company has been prompt and friendly, and I have had no isssue whatsoever. I'd definitely recommend them to anyone who wants a decent and professional service.
Does an appliance break down?
True, your appliance may never break down but, for a couple of pounds a month, I personally believe the peace of mind is worth it.
What Customer Service?
The mark of a good company is not what they can sell you (almost anyone can do that) but how they deal with you thereafter and when things go wrong. This is where D&G fail miserably. Firstly when calling Hotpoint for a repair I ended up with D&G. Therein starts something of a hard sell to buy a 'plan' to protect not only the product you're seeking to get repaired but another product as well for the princely sum of £240 paid over 12 months by direct debit. However, once you get the paperwork through, you find out that this only covers appliances up to 8 years old. Fine, I understand that actuarial reasoning for that. However, once I checked my paperwork, all of my appliances are either already insured with an extended warranty or are over 8 years old. Fine; I will cancel the policy within the 14 day cooling off period; herein lies the problem. You can't do this using the online account management system; there is no option to do so. The live online chat service is extremely clunky and poor. Getting through on the phone is tortuous, time consuming, frustrating and once you get to someone (31 minutes this last attempt) they are rude. I don't understand why Hotpoint align themselves with this company as it must have a knock on effect on their reputation as well. Strangely, the D&G site claim 4 stars from over 460000 reviews on Trustpilot.
What does "can't do" mean?
A company with engineers who can't do…. A company with engineers who can't do their job. It took to the third engineer to find the fault, still not fixed. Does not sound good when the third one points out the first two should have seen the fault causing the issue. Customer care is poor.
Can you take out a policy with Domestic and General?
Do not take out a policy with Domestic and General. they take your money for plans, you cannot book a repair, their online system does not work and they do not answer their phones to book a repair on the phone.
Worst customer service experience ever
Yes, an engineer came and fixed my washing driver. But I had one of the worst customer experience ever. 1.First call, they took the wrong code resulting in a waiting to get the new part. 2.the engineer sent me a text with a time at night, the system correct that in the morning. We thought the time was changed and we miss the time slot.
Make appointments then change
Make appointments then change - always " no engineer in your area" not the first time.
Had someone couldn't fix the problem
Had someone couldn't fix the problem, was told someone would be in touch but they never bothered to contact me useless ! Will deffo be cancelling my services with them.
Always amazing service
Always amazing service.. really polite gentleman that came to fix the problem and explained everything in detail. Many thanks
Needed to get tumble dryer fixed.
Needed to get tumble dryer fixed... Done! So happy with domestic and general. I have been with them over 2 years now and no issues! Thank you.
Very knowledgeable engineer
After explaining the problem, he knew exactly what was wrong with the washing machine before opening it up. Luckily the belt had come if and he just fitted it back on. His knowledge of the appliance was very good.
The problem was spotted promptly
The problem was spotted promptly, then there was a week's delay waiting for the part.
19 years of D&G
I have made some of the best friends of my life working at Domestic and General. I've worked with this company for 19 years and honestly my colleagues are all an extension of my family at this point! Domestic and general want to see everyone do well, and invest in their staff- I've had the opportunity to develop so many new skills in my time here.
My Domestic and General experience
I started my career at Domestic and General as an agent advisor, being at the forefront of the customers journey and helping to support all of our customers needs. Through displaying the company values and vast motivation it was only a short time after that I was then asked to step up and become a Team Leader for our Regulated department.
Domestic & General - A place to grow you career
Good basic salary with generous commission: you are paid for every plan you sell Progression opportunities within the business: introduction of the lead agent role acts as a great stepping stone for those looking to progress internally within the business Multiple roles offering either hybrid working or permanently working from home: work in a role that suits your lifestyle/preferences 2 x 15 minute additional breaks on top of our lunch break: additional breaks are given in the morning and afternoon Achievable Targets/KPI's: vast majority of employees are able to hit the sales targets set Option to purchase an additional week annual leave yearly: buy up to 1 extra week annual leave a year which is paid for monthly over the course of the year.
My D&G experience
D&G has been a great place for me to work. Everybody (regardless of their status within the business) was really welcoming and caring, checking up on me regularly. The roll is intense, but has a great reward for succeeding employees. I couldn't recommend a work place anymore.
A great place to grow and develop
Since joining D&G a few years ago, I have met and worked with very amazing people. I have been fortunate to work with managers who have encouraged me to develop myself personally and professionally. I have taken up the opportunity to develop my sales, customer service, communication and decision making skills.
fantastic company
I've been with this company for 6 years and what can i say the rewards are fantastic we have a monthly bonus scheme and on top of the we have a salary progression where we get an extra £1000 every six months just for coming in and doing our job .
A fantastic company, one which I am proud to work for
So many fantastic pros for working at D&G. To start a fantastic monthly bonus and incentive scheme, with potential incentives to be won daily. Amazing support from management with opportunities for career development. A real warm family atmosphere especially on our outbound sales channel, which I am proud to be a part of.
Our Take
NerdWallet's ratings are determined by our editorial team. The scoring formula takes into account discounts, website transparency, financial strength, complaint data and more.
Full Review
Headquartered in Nashville, Tennessee, The General provides car insurance for high-risk drivers and can issue SR-22 forms in most states. But it has far more customer complaints than other auto insurance companies of similar size.
The General auto insurance coverage
When you’re shopping for car insurance, it’s important to understand what car insurance coverage you want and what you’re required to buy. Most states require car insurance in order to drive a vehicle.
Auto insurance discounts
Car insurance discounts from The General vary by state. Depending on where you live, you may be eligible for these discounts:
Auto insurance buying guide
Before you compare car insurance companies, you’ll need to collect some basic information. This includes the driving history of everyone who will be on the policy, as well as facts about your car, such as safety features and annual mileage driven. You’ll also want to determine which types of coverage you need.
Complaints
Relative to its size, The General had far more than the expected number of complaints to state regulators for auto insurance, according to three years’ worth of data from the National Association of Insurance Commissioners.
More about The General auto insurance
Website: The General’s website offers plenty of useful information, including minimum requirements by state, a robust FAQ page and the ability to chat with a live representative. The Manage MyPolicy platform also allows current customers who log in to:
