Receiving Helpdesk

ikea missing parts customer service

by Ian Monahan DVM Published 3 years ago Updated 2 years ago

1-888-888-4532

How do I contact IKEA for missing parts?

Contact us

  • Opening hours for stores and Pick-up locations. Are you looking for the most up to date regular and holiday hours for your local store or Pick-up location?
  • Sign up for notifications when items are restocked. ...
  • Delivery Disruption in British Columbia & Alberta. ...

Why is IKEA known for Missing Pieces?

Missing part – If the part has a 6 digit code on the assembly guide we can arrange for these to be posted directly to you free of charge. Just click here to fill out a spare parts request form . If there is no 6 digit code, you can visit an IKEA store and we will provide the part for you.

How do I get missing IKEA parts?

  • Drill and/or screwdriver
  • 3/16-inch drill bit
  • Pliers
  • Hammer
  • Staple gun
  • Staples
  • Wood glue
  • Clamps
  • New sliders (if needed)
  • Cleaning rag or paper towels

More items...

Can you get missing parts from IKEA?

You'll find the number of packages required on the product label (example: Box 1(2) and Box 2(2)). For the quickest resolution, we recommend visiting the store with your receipt or order confirmation to obtain any missing parts. If you’re unable to do so, please contact the US IKEA Customer Support Center at 1-888-888-4532.

Can I go to IKEA for missing parts?

Regardless of your issue, you can always visit your local IKEA store and we will find a solution for you. If your item is damaged, bring you damaged item and proof of purchase. If you are missing an item, bring you order confirmation.

Does IKEA replace broken pieces?

If one of your small pieces is damaged, IKEA will supply you with a replacement free of charge.

How do I call IKEA?

(888) 888-4532IKEA / Customer service

How do I get a missing IKEA screw?

Just go up to the customer service for replacement parts with your screw number & they'll give you exactly what you need.

What do you do with broken IKEA furniture?

All you have to do is fill out a form, take them to the returns desk at any Ikea store, and the products will be evaluated for wear and tear. Bookcases, desks, chairs, and dining tables — basically, all furniture without upholstery — will be included in the scheme.

How long do IKEA spare parts take to arrive?

Order small spare parts Spare parts will be delivered directly to your home address in approximately 3 to 5 business days.

How do I talk to IKEA customer service?

Got to store page for more information.Email us. Mailto: customercare.india@ikea.com.Chat with us. Available from 9 am-9 pm.Call us. 1800 419 4532. Available from 9 am-9 pm.

Why is it so hard to contact IKEA?

The company blames a huge leap in online demand, coupled with Covid-related supply chain problems, which, in turn, doubled calls to its contact centre. “We know that this experience does not live up to our expectations for our customers, and we have been working extremely hard to resolve these issues,” it says.

How can I get help at IKEA?

For further information, you're welcome to contact the IKEA US Customer Support Center at 1-888-888-4532.

Why does IKEA not include screws?

Not including these ostensibly for liability reasons is really just another way of cutting costs and making things simpler for the manufacturer. Ikea also recently came out of a $46M lawsuit and recall that prompted the addition of these wall-mount brackets to all of their dressers and drawers.

Are IKEA screws standard?

IKEA uses many standard metric screws in their furniture that are readily available at your local hardware store. You can bring sample screw in and they'll match it for you, but what if you don't have the screw, only the directions with the IKEA part number.

Does IKEA not come with screws?

Yes, most IKEA furniture comes with tools, such as screws and the brand's cross-slot screwdriver, which IKEA says is the standard for tightening most of their screws. You will have to use your own tools to open the box.

How can we help you?

Want to check the status of your order? Want to know how to return a product? We can help.

Heads up for delayed delivery times

We wanted to be transparent that we are currently receiving a very large volume of requests, which delays the processing and delivery times. We’re all pitching in and are putting in maximum effort to ensure that you enjoy your purchases as quickly as possible. A big thank you in advance for your understanding. Tack!

Frequently Asked Questions

If screws/hardware are missing in the package, can you send them to me?

Visit us in store

If you would like to visit your closest store, use our local store finder to find your closest location!

Contact us

Have a question and can't find the answer? We'd love to hear from you.

Find an IKEA near you

Visit us in store and get inspired. We're open and excited for your visit. Browse our products, walk through our room settings, and grab a bite to go.

Order small spare parts

You can order smaller spare parts such as screws, knobs or plugs at no cost using our self-service. Spare parts will be delivered directly to your home address in approximately 3 to 5 business days.

Order bigger spare parts

We have many furniture spare parts available. You can ask about them at your IKEA store or by contacting our customer service centre.

Household appliances

To purchase spare parts for your appliance, contact the authorised service centre as listed in the user manual provided with the product or which can be found here on ikea.com.

What To Do If Your Ikea Furniture Is Missing Parts

If you open the box to find that your new Ikea furniture is missing some critical components, there’s no need to worry. Ikea knows just how frustrating it is when you’re missing a screw, a dowel or a hinge from your new furniture. That’s why Ikea offers spare parts in its returns departments in every UK store.

Does Ikea Sell Individual Parts In 2022?

If you’re looking to buy individual parts of your Ikea furniture, this is simple to do.

What To Do If Your Ikea Order Arrives Damaged

As well as missing parts, Ikea furniture can arrive damaged when you order online.

Ikea Customer Services

If you’re looking to get in touch with Ikea customer services, be it for missing parts or damaged furniture, then simply call 020 3645 0000. You can also talk to the Ikea chatbot online through the Ikea website. You can find this by visiting the Ikea website and clicking on “live chat” in the bottom-right hand corner.

Ikea Furniture Quality

Ikea furniture is high quality – there’s no doubt about that. That’s because Ikea has an incredibly stringent quality check process, meaning that your Ikea furniture should be of the highest quality and built to stand the test of time.

Ikea Buy Back Scheme 2022

Ikea recently announced the beginning of its buy back scheme through its Circular Hubs. This offers Ikea customers the chance to trade in their old furniture for new Ikea furniture.

Ikea Beds & Mattresses

If you’re looking to upgrade your mattress or bed itself, then there’s no better place to look than the Ikea beds and mattresses department. Here, you’ll find a fantastic range of mattresses and divan beds to choose from – with each piece of bedding coming at a fantastically low price and offering an incredible sleeping experience!

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