Return through the mail
- To begin this return process, contact us. If you're a T-Mobile for Business customer, request a call instead.
- We'll send you a prepaid return label to ship your device back. Don't worry about a shipping address. Our prepaid return label has that covered! ...
- All you'll need to do is pack up the device, and drop it in the mail or take it to a UPS store.
Full Answer
What phones does T Mobile offer?
- A new T-Mobile long-term promotion will give you a free phone with 5G support in exchange for any working phone.
- The Free 5G Phone Upgrade program will last throughout all of 2021. ...
- Additionally, AT&T and Verizon customers can switch to T-Mobile for unlimited 5G access at the same price they currently pay.
What phones are available for T Mobile?
The best T-Mobile phones:
- Samsung Galaxy S21 series — flagship. Samsung’s shiny new Galaxy S21 devices obviously sit at the top of this list of the best T-Mobile phones.
- Samsung Galaxy Note 20 series — flagship. The Samsung Galaxy S lineup may be more popular, but more demanding Samsung fans will prefer the Samsung Galaxy Note 20 smartphones.
- Apple iPhone 12 series — flagship. ...
Does Tmobile take trade ins?
T-Mobile Cell Phone Trade-in requires a new contract purchase to trade in your phone for bill credits or a giftcard, and it can take T-Mobile up to 2-3 billing cycles to issue your credits. Let uSell pay you cash instantly with no strings attached instead.
How much does T Mobile cost?
The most expensive price for a TV ad during the Super Bowl is offered by NBC, the network charges $6.5 million for a 30-second commercial. It is a new record for ad spot in the Super Bowl, a million dollars more than last season.
How do I send my T-Mobile trade in back?
Go to the Account Order Status page to: See your trade-in accepted value. Print the trade-in return shipping label(s)....Locate and print your labelSelect Account.Select the trade-in line.Select Check Order Status.Select Print shipping label.
How do I return a phone to T-Mobile?
Return your deviceReturn your device at any T-Mobile store within 14 days.A restocking fee may be charged for the return.Bring proof of purchase such as an emailed or printed receipt.Bring the device, USB charging cable, and any accessories you'll need to return.
How long do you have to return a trade in phone to T-Mobile?
Ship your device or accessory back to T-Mobile Once we've started the return process, follow these steps: Returns must be postmarked within 20 days of when the order shipped.
How do I return my Iphone trade in?
Just mail it out, or bring it in. Return it to us using the prepaid trade-in kit we send you. Or trade in at an Apple Store.
Can I return a leased phone T-Mobile?
You can return or exchange a Device or accessory (“Device”) for a refund within 14 days of the purchase or lease date of the original Device.
Does T-Mobile charge a cancellation fee?
If you only recently signed up for T-Mobile's service and are leaving due to problems with coverage, T-Mobile has a 30-day money-back guarantee that allows you to return your devices and cancel your plan without any restocking fees or charges for the service.
Where do I send my T-Mobile phone?
Return to a T-Mobile storeYou can return the device to a store only if you haven't started a return order yet. ... Use the Store Locator to find a T-Mobile store near you.Bring the device, all accessories, and any original content with you when you head to the store.
When you trade in your phone do they wipe it?
Before you trade in your old phone, it's important to properly wipe the data clean. A factory reset will work, so long as you encrypt the phone first. For Android users, if you existing phone runs Android 6.0 (Marshmallow) or newer, your data will already be encrypted by default. So, you're good.
Can I return my phone to T-Mobile after 14 days?
T-Mobile allows up to 14 days to return a phone purchased at a store and 20 days if it was purchased online or over the phone. You must return everything that came with the device, except SIM cards. Before returning, make sure to clear out all personal data from the phone.
Where can I drop off Apple trade ins?
As long as you have a FedEx label affixed to the package, you can drop it off at any FedEx location, drop box or other location that accepts FedEx packages for shipping. You can take it to any FedEx location.
How do I clear my phone before returning it?
Go to the Settings menu, tap General, select Reset, then Erase All Content. With an Android phone, conduct a factory reset by tapping Menu, then select Settings, Privacy, and Factory Data Reset.
How do I wipe my iPhone before selling it?
Wipe all content and settings from iPhoneGo to Settings > General > Transfer or Reset iPhone. If you're erasing your iPhone because you're replacing it with a new iPhone that you have on hand, you can use extra free storage in iCloud to move your apps and data to the new device. ... Tap Erase All Content and Settings.
Who is eligible to trade in a device?
New or current T-Mobile subscribers with a qualifying transaction, which includes new activations, add-a-lines, or upgrades with a device purchase...
How do I trade in my old device?
Using the tool above, get an estimate for the value of your device before completing your upgrade. Just tell us the make, model, and condition of y...
Why should I trade in my old device?
When you trade in your old device, it's a win-win for both you and T-Mobile. A device trade-in provides you some initial credit to help with a new...
Can I trade in a device without an estimate?
If you can't get an estimate for your device, then no trade-in value is available for it. To trade in a device, you must verify that it has some va...
How many devices can I trade in?
You can trade in one device per active line per month at the time you upgrade or activate a new line of service. See our Device Recovery Program Te...
I changed my mind. Can I get my old device back?
Device trade-in transactions are final. After you accept the trade-in credit and send us your phone, you cannot get it back.
How is the Early Termination Fee reimbursement different than the Device Payment Plan reimbursement?
An Early Termination Fee (ETF) is charged when you leave your former carrier while still under contract. T-Mobile will reimburse your early termina...
Do I have to trade in the device financed with my former carrier in order to qualify for the Device ...
Yes, to qualify for the reimbursement, you must trade in the device that corresponds with the Device Payment Plan with your former carrier.
Return to a T-Mobile store
You can return the device to a store only if you haven't started a return order yet. If you cancelled, ported out, or began a return with Customer Care, then your return has been started and you must complete it through the mail.
Return through the mail
To begin this return process, contact us. If you're a T-Mobile for Business customer, request a call instead.