how to return t mobile phone

Return through the mail

• To begin this return process, contact us. If you're a T-Mobile for Business customer, request a call ​ instead.
• We'll send you a prepaid return label to ship your device back. Don't worry about a shipping address. Our prepaid return label has that covered! ...
• All you'll need to do is pack up the device, and drop it in the mail or take it to a UPS store.

Full Answer

How do I contact T Mobile customer service?

How to Contact T-Mobile Customer Service. Best T-Mobile Customer Service Contact option: Phone: 800-937-8997 – When the phone picks up, say “I don’t have one”. Then press 1. You can also reach out to T-Mobile customer service by email or by chat. Email response times are unknown. If you’re in need of fast customer service from T-mobile,…

How can I contact T Mobile?

To copy contacts between the device memory and SIM card, follow these steps:

• From any Home screen, press Contacts.
• Press Options.
• Select Settings.
• Select Management.
• Select Copy contacts to SIM card or Copy contacts from SIM card.
• Select the desired contacts or Select All.
• Press Done.
• Press Yes.

How to contact T Mobile?

When you first open the app, you’ll be prompted to connect to your Outlook email account. After your account is set up, press down on the blue Compose button in the corner. From the menu that pops up, tap the icon for Use Voice. A pane at the bottom asks what you want to do.

How to call T Mobile customer service?

To reach a T-Mobile customer care rep online, follow the next steps:

• Go to T-Mobile Customer Care Page
• Click on Chat With Expert in the bottom right corner
• Type in your message and press Enter
• Follow the instructions the assistant provides

What is the return policy on a T-Mobile phone?

T-Mobile retail location T-Mobile will gladly assist you with your Returns. You can return or exchange a Device or accessory (“Device”) for a refund within 14 days of the purchase or lease date of the original Device.

How do I get a return label from T-Mobile?

Go to the Account Order Status page to: See your trade-in accepted value. Print the trade-in return shipping label(s)....Locate and print your labelSelect Account.Select the trade-in line.Select Check Order Status.Select Print shipping label.

What happens if I don't return my old phone to T-Mobile?

You will be charged the remaining balance owed on the device. Alternatively, you could take it in to a T-Mobile Store and have them send it in for you so you don't miss the cutoff for it to be returned. Did this topic help you find an answer to your question?

Can you return a Mobile phone once opened?

Usually, you can return the device and cancel your contract within 14 days for a full refund, or 30 days if the device is faulty. Typically, this applies even if you've opened the package, as long as you haven't damaged the product.

How do I return my phone to Assurant?

Once received, simply follow the instructions below:Complete the "FROM" section of the enclosed USPS Prepaid Mail Label/Envelope.Place the device (together with battery) into the envelope and seal it.Place the sealed envelope in your home mailbox or any official U.S. Post Office mailbox.More items...

How do I prepare my iPhone for T-Mobile trade in?

Resetting your iPhone.Select Settings.Select General.Select Reset.Select Erase All Content and Settings.

How long do I have to return a T-Mobile phone?

within 14 daysReturn your device at any T-Mobile store within 14 days. A restocking fee may be charged for the return. Bring proof of purchase such as an emailed or printed receipt.

Does T-Mobile charge a cancellation fee?

If you only recently signed up for T-Mobile's service and are leaving due to problems with coverage, T-Mobile has a 30-day money-back guarantee that allows you to return your devices and cancel your plan without any restocking fees or charges for the service.

How long do you have to send back old phone?

Take Home, Trade Later Program - You have 30 days to return the device to the nearest USPS. If you submitted a Trade-In online, you may receive an envelope and not a box.

Can I return a phone if I don't like it?

If you're within this period, no probs. Take your phone in its original packaging with your receipt back to the shop. If you cannot find a returns policy, it's worth trying anyway. Again, take your phone in its original packaging, along with your receipt, back to the store where you bought it and ask.

Can you return a phone after signing a contract?

If you signed up over the phone or online You can cancel the contract for free if you signed up less than 14 days ago over the phone or online. This is called a 'cooling-off' period. If you've already used the service (eg you made calls on a phone), you're likely to be charged for what you've used.

Can I return an iPhone if I don't like it?

Standard Return Policy You have 14 calendar days to return an item from the date you received it. Only items that have been purchased directly from Apple, either online or at an Apple Retail Store, can be returned to Apple.

Return to a T-Mobile store

You can return the device to a store only if you haven't started a return order yet. If you cancelled, ported out, or began a return with Customer Care, then your return has been started and you must complete it through the mail.

Return through the mail

To begin this return process, contact us. If you're a T-Mobile for Business customer, request a call ​ instead.

How to return a phone that you bought online?

To get a return label and complete the process, follow these steps: Call 1-800-937-8997 and ask for a return label. Securely pack the phone to ensure it doesn’t get damaged during shipment.

How long do you have to return a phone?

You have a 20-day return window to exchange or return any device and accessory or cancel service activation if you placed your order over the phone or online. To initiate and complete the process, you’ll have to:

What charges do you pay when cancelling a phone service?

Pay any service charges (if you’re canceling a service) such as roaming, long-distance calls, control charges, regulatory program fees, and taxes. Cover the FPR charges.

How to return only one phone?

If you’re returning only one phone, tablet, or wearable, all you have to do is securely pack the product and seal the box. Print the UPS shipping label and attach it to the outside of the return package. Customers using the original box to mail their return have to cover the existing labels and stickers.

Do you have to return a device with a promotional offer?

The device must be in its original packaging with all original contents, undamaged, with no alterations to its hardware or software, and in good working condition. All additional accessories or items you received as part of a promotional offer must also be returned with the device.

Does T Mobile cover shipping in the original box?

Alaska, Hawaii, and Pacific Island Returns. Instead of the ground shipping label used for mainland U.S. returns, you’ll have to print a second-day air label that a T-Mobile customer service representative will provide. For returns in the original box, make sure not to cover anything except the original shipping label.

How to get a return label from T Mobile?

To start the return and get your return label, you need to call T Mobile at 1-800-937-8997. To ensure that the return is properly processed, you need to securely pack returns to prevent damage during shipment. Further, attach the prepaid shipping label that T Mobile has emailed you to the outside of the box.

How long does it take to get a refund from T Mobile?

T Mobile Return Policy offers you a refund through the original mode of payment. It may take up to 30 days, for you to receive the refund in your account.

How are refunds issued?

How are refunds issued?#N#Customers will receive cash for cash and check purchases; cash refunds require an original purchase receipt of the product to be returned.#N#In case of credit/debit card, the refunds will be made into the appropriate card used for payment while making the purchase.

What happens if you can't verify your purchase?

If they are unable to verify your purchase, you will be given a merchandise credit of equal to the lowest priced item sold within the last 90 days or even exchange for the merchandise. Customers are required to present a valid government ID proof to make a return without purchase receipt.

How long does it take to return a SIM card?

However, if you made the purchase through online mode, you need to return the product within 20 days. Before returning the products just a keep few things in mind: If some accessories came with the package, you need to return them too (sim cards are an exception).

What is T Mobile?

T Mobile is the brand name of German telecommunications company Deutsche Telecommunications AG. If you are not satisfied with the purchase, T Mobile Return Policy gives you the full freedom to return any of its purchases to its stores or through the mail, without any issue.

Can you return a gift receipt to Academy?

You can also return your merchandise in case you have a valid gift receipt; Academy will credit the refund of the purchase price in the form of a merchandise credit or else you can even exchange your merchandise with another product.