how to reset ooma telo base

by Brody Langworth I Published 3 years ago Updated 2 years ago

To reset the Ooma Telo to its default settings, you have to do the following steps:

Turn on router.
Press Factory Reset button and hold for at least 15 seconds.
Device restarts automatically.
Default settings have been restored.

Re: Telo Base Factory Reset

To reset the telo handset press the red button for about 3 seconds until the handset turns off. Next press the 0 and left softkey while pressing the red button briefly to power back on. The handset is now reset.Feb 26, 2010

Full Answer

Where is the reset button on my Ooma?

Plug the Adapter into the USB port on the back of your Telo Base Station.
Using an Ethernet cable, connect the HOME NETWORK port on the back of your Telo Base Station to a computer.
Use the computer and open up a browser to setup.ooma.com.

How do I hook up Ooma?

How do I connect my Ooma to my wireless router? Using an Ethernet cable, connect the HOME NETWORK port on the back of your Telo Base Station to a computer. Use the computer and open up a browser to setup.ooma.com. Click on the Wireless tab on the left side of your screen and follow the directions to connect the Telo Base Station to your home Wi-Fi network.

How to install Ooma on your PC?

Firstly, download and install an Android emulator to your PC
Download Ooma Office for Mobile APK to your PC
Open Ooma Office for Mobile APK using the emulator or drag and drop the .APK file into the emulator to install the app.

More items...

How do I Reset my Ooma base station?

How do I reset my Ooma base station? Connect optional accessories such as the Ooma Wireless Adapter. Connect the included AC adapter to power the Base Station. Connect a computer or router to the Base Station for additional setup options. Push down and hold for 10 seconds while plugged in to perform a factory reset of the device.

How do I reset my Ooma Telo base station?

Connect a computer or router to the Base Station for additional setup options. Push down and hold for 10 seconds while plugged in to perform a factory reset of the device.

Where is the reset button on an Ooma Telo?

If your model Linx device has a reset button on the bottom of the unit, press and hold the button. If the device does not have a reset button, plug it in. Insert a paperclip into the pinhole next to the phone jack and hold it down for ten seconds until the system status light blinks amber.

How do I reset my Ooma base unit?

To reset your Ooma Telo base station, you will need to unplug the power cord from the back of the unit, wait 10 seconds, and then plug it back in. Once the unit has restarted, you will need to press and hold the 1 and 3 buttons on the top of the unit until the light ring around the button flashes green.

How do I get my Ooma back online?

Verify that your Internet connection is functioning properly. Try rebooting your modem, router and/or Ooma Telo Base Station or Phone Genie to see if the network connection recovers.

How do I reset Ooma after power outage?

Re: restart sequence after a power outage My cable modem, Ooma Hub, and router (which are connected in that sequence) are all plugged into the same power strip. To restart everything, I just kill the power strip, wait 5-10 seconds, and turn the power strip back on.

How do I reset my Ooma Telo Air 2 to factory settings?

0:514:35Broken Ooma Telo 2: Can't factory Reset. Flashing Red ... - YouTubeYouTubeStart of suggested clipEnd of suggested clipSo after doing those two troubleshooting things I decided to try a factory reset. So they sayMoreSo after doing those two troubleshooting things I decided to try a factory reset. So they say pressure the trashcan button and press the play button together beef while it's blinking red war.

What does a solid red light mean on Ooma?

Solid red logo likely means a hardware failure.

What is Ooma base station?

The Ooma Connect Base Station is the heart of your Ooma Office setup, providing gigabit routing functionality, and remote management. It is compatible with analog phones, Ooma-branded IP phones, and Ooma DECT devices.

Why is setup Ooma not working?

If you are unable to connect to http://setup.ooma.com in Step 5 of the Quick Start Guide, try the following steps: Make sure your computer is connected via Ethernet to the HOME port of the Telo Base Station. Disable Wi-Fi on the computer you are using to connect to the Ooma Telo Base Station.

Why is Ooma phone service offline?

Why is my Ooma device offline? The Ooma device will be offline if there is an issue with the internet connection. For example, if the WIFI or Ethernet cable connection is disconnected or if you are experiencing issues with your ISP.

What do I do if my computer is currently plugged directly into my modem?

The Ooma Telo Base Station or Phone Genie can function as a router, enabling your computer to access the Internet through the device. You’ll be able to set up your system by following the instructions in Option 2A in the Quick Start Guide. Wherever the instructions refer to your “router”, substitute the word “computer”.

The Ooma light on my Telo Base Station or Phone Genie is blinking red

The Ooma logo on the front of the Ooma Telo Base Station or Phone Genie will flash red when the device is not able to connect to the Ooma service. This may happen upon first use if the device has not been activated properly.

The 1 and 2 buttons on my Ooma Telo Base Station or Phone Genie are lit blue

If your Ooma device is offline and these lights are turned on, it means that your Ooma Telo Base Station or Phone Genie system is not able to connect to the Ooma Network.

The Trash and Message buttons on my Ooma Telo Base Station or Phone Genie are lit blue

If your Ooma device is offline and these lights are turned on, it means that your Ooma Telo Base Station or Phone Genie can’t connect to the Internet. Your first step should be to review the setup diagram in the Quick Start Guide that best matches the setup in your house.

The Play and Fast forward keys are lit blue

You should only experience this if you have chosen the option to use your Ooma with a landline backup. When your Ooma device is offline and the Play and Fast forward buttons are turned on, it means that your Ooma Telo Base Station or Phone Genie cannot detect a phone line connected the the system.

Incoming calls do not cause your phone to ring

There are several reasons that incoming calls may not cause your phone to ring. Here are some of the most common reasons why your phone might not ring:

My voice quality is poor

The Ooma PureVoice™ HD technology built into the Ooma Telo Base Station or Phone Genie includes sophisticated algorithms to deliver the best voice quality your Internet connection can support.

Activate Online

To activate your Telo Base Station, locate the seven-digit activation code printed on the bottom of the device:

Connect to Internet

Use the included Ethernet cable to connect the INTERNET port on the Telo to an open Ethernet port on your router:

Connect Phone

Use the cord that came with your phone or cordless phone base to connect it to the PHONE port on the Base Station:

Plug Base Station in

Use the provided AC adapter to connect the POWER port on the Base Station to a wall outlet:

FAQs

If you have questions while you are activating your account, these FAQs may be of help to you:

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