How can I reset the Ooma system?
- Turn on router.
- Press Factory Reset button and hold for at least 15 seconds.
- Device restarts automatically.
- Default settings have been restored.
Where is the reset button on my Ooma?
- Plug the Adapter into the USB port on the back of your Telo Base Station.
- Using an Ethernet cable, connect the HOME NETWORK port on the back of your Telo Base Station to a computer.
- Use the computer and open up a browser to setup.ooma.com.
How do I hook up Ooma?
How do I connect my Ooma to my wireless router? Using an Ethernet cable, connect the HOME NETWORK port on the back of your Telo Base Station to a computer. Use the computer and open up a browser to setup.ooma.com. Click on the Wireless tab on the left side of your screen and follow the directions to connect the Telo Base Station to your home Wi-Fi network.
How to install Ooma on your PC?
- Firstly, download and install an Android emulator to your PC
- Download Ooma Office for Mobile APK to your PC
- Open Ooma Office for Mobile APK using the emulator or drag and drop the .APK file into the emulator to install the app.
How to set up your Ooma Telo?
How to Set Up Your Ooma Telo Device Step 1 and 2: Activate Your Ooma & Choose a Phone Number: You will need to activate your Ooma before you can use it. This is done with an activation code found on the bottom of the device. After you enter your activation code, you are required to choose a phone number.
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How do I reset my Ooma Telo?
To reset the Ooma Telo Router, hold the reset button on the device with a paper clip until the lights blink. This shouldn't take more than around 10 seconds of depressing the button to complete. Upon successfully connecting and logging in, the Ooma Telo Router may need a few minutes to download software updates.
Where is the factory reset button on Ooma Telo?
Re: Telo Base Factory Reset To reset the telo handset press the red button for about 3 seconds until the handset turns off. Next press the 0 and left softkey while pressing the red button briefly to power back on. The handset is now reset.
Why is my Ooma not working?
Verify that your Internet connection is functioning properly. Try rebooting your modem, router and/or Ooma Telo Base Station or Phone Genie to see if the network connection recovers.
How do I reset my Ooma Telo Air 2?
1:544:35Broken Ooma Telo 2: Can't factory Reset. Flashing Red ... - YouTubeYouTubeStart of suggested clipEnd of suggested clipSo it's blinking red none of the online instructions mentioned how long have to hold the trashcanMoreSo it's blinking red none of the online instructions mentioned how long have to hold the trashcan and play by them for but I'm assuming it takes at least 15 to 30 seconds.
How do I reset Ooma after power outage?
Re: restart sequence after a power outage My cable modem, Ooma Hub, and router (which are connected in that sequence) are all plugged into the same power strip. To restart everything, I just kill the power strip, wait 5-10 seconds, and turn the power strip back on.
What does a solid red light mean on Ooma?
Solid red logo likely means a hardware failure.
How do I reconnect my Ooma?
Ensure that your Ooma Wireless + Bluetooth Adapter is plugged in all the way. Remove your adapter, reboot your Telo Base Station, and then re-insert the adapter. Move the Telo Base Station closer to your router or wireless access point to make sure it is not out of range.
Why is there no dial tone on my Ooma?
If the status indicator on the Base Station is blue but you don't hear a dial tone, check that the phone is correctly plugged into the PHONE port of the Base Station.
Why is my Ooma flashing purple?
If your device requires a software upgrade, the Ooma logo will blink purple while it is downloading the newest version. it is upgrading. It will automatically reboot after the upgrade is complete.
Why is OOMA blinking red?
A flashing red Ooma Symbol means the Ooma Telo isn't "seeing" the Internet. First check and make sure your credit card information is up to date. Ooma will turn off your connection if the credit card information isn't up to date.
Re: How To Do a Factory Reset on Telo
murphy wrote: Do the lights come on if you push the center button in the top row?
Re: How To Do a Factory Reset on Telo
After all the lights went out, as explained above in Step 4, I did press the Brightness button, and the center Logo light came on a solid Blue. I waited and waited... about 15 to 20 minutes, and nothing else happened.
Re: How To Do a Factory Reset on Telo
Trekster wrote: After all the lights went out, as explained above in Step 4, I did press the Brightness button, and the center Logo light came on a solid Blue. I waited and waited... about 15 to 20 minutes, and nothing else happened. No other lights came on indicating the unit was finished with the Reset and now operational.
Re: How To Do a Factory Reset on Telo
Trekster wrote: After all the lights went out, as explained above in Step 4, I did press the Brightness button, and the center Logo light came on a solid Blue. I waited and waited... about 15 to 20 minutes, and nothing else happened. No other lights came on indicating the unit was finished with the Reset and now operational.
Re: How To Do a Factory Reset on Telo
If Tech Support is reading this thread, they seem to be ignoring the problem. That makes me very suspicious. Wonder what the real problem is....
Re: How To Do a Factory Reset on Telo
My suspicions were correct. I was doing the procedure for the Factory Reset correctly, however, there is apparently a bug associated with this procedure. Finally, this morning I got the following email from an "Ooma source":
Re: How To Do a Factory Reset on Telo
I had the same issue with the blue light staying on during a factory reset today. Phone support didn't know anything about bugs related to that process.
What do I do if my computer is currently plugged directly into my modem?
The Ooma Telo Base Station or Phone Genie can function as a router, enabling your computer to access the Internet through the device. You’ll be able to set up your system by following the instructions in Option 2A in the Quick Start Guide. Wherever the instructions refer to your “router”, substitute the word “computer”.
The Ooma light on my Telo Base Station or Phone Genie is blinking red
The Ooma logo on the front of the Ooma Telo Base Station or Phone Genie will flash red when the device is not able to connect to the Ooma service. This may happen upon first use if the device has not been activated properly.
The 1 and 2 buttons on my Ooma Telo Base Station or Phone Genie are lit blue
If your Ooma device is offline and these lights are turned on, it means that your Ooma Telo Base Station or Phone Genie system is not able to connect to the Ooma Network.
The Trash and Message buttons on my Ooma Telo Base Station or Phone Genie are lit blue
If your Ooma device is offline and these lights are turned on, it means that your Ooma Telo Base Station or Phone Genie can’t connect to the Internet. Your first step should be to review the setup diagram in the Quick Start Guide that best matches the setup in your house.
The Play and Fast forward keys are lit blue
You should only experience this if you have chosen the option to use your Ooma with a landline backup. When your Ooma device is offline and the Play and Fast forward buttons are turned on, it means that your Ooma Telo Base Station or Phone Genie cannot detect a phone line connected the the system.
Incoming calls do not cause your phone to ring
There are several reasons that incoming calls may not cause your phone to ring. Here are some of the most common reasons why your phone might not ring:
My voice quality is poor
The Ooma PureVoice™ HD technology built into the Ooma Telo Base Station or Phone Genie includes sophisticated algorithms to deliver the best voice quality your Internet connection can support.
How can I activate my used device?
You can check whether your device has already been activated by visiting the activation page and typing in the activation code or MAC address on your device.
Does a used unit come with a trial of Ooma Premier?
Yes! Once your Ooma device has been re-activated, a new two month free trial of Ooma Premier will be added to your account.
What is the warranty on a used Ooma device?
Used devices do not come with a warranty, as they have not been sold through an official Ooma dealer.
What is the difference between a used device and a refurbished device?
Refurbished devices are units that have been returned to Ooma and which have been restored to factory new condition, tested for functionality and repackaged for sale. Refurbished Ooma products come with our standard one-year warranty. You can learn more by reading our refurbished devices FAQ.