Receiving Helpdesk

how to reboot ooma

by Estrella Price I Published 3 years ago Updated 2 years ago

How can I reset the Ooma system?

  • Turn on router.
  • Press Factory Reset button and hold for at least 15 seconds.
  • Device restarts automatically.
  • Default settings have been restored.

If your model Linx device has a reset button on the bottom of the unit, press and hold the button. If the device does not have a reset button, plug it in. Insert a paperclip into the pinhole next to the phone jack and hold it down for ten seconds until the system status light blinks amber.

How do I hook up Ooma?

How do I connect my Ooma to my wireless router? Using an Ethernet cable, connect the HOME NETWORK port on the back of your Telo Base Station to a computer. Use the computer and open up a browser to setup.ooma.com. Click on the Wireless tab on the left side of your screen and follow the directions to connect the Telo Base Station to your home Wi-Fi network.

Where is the reset button on my Ooma?

  • Plug the Adapter into the USB port on the back of your Telo Base Station.
  • Using an Ethernet cable, connect the HOME NETWORK port on the back of your Telo Base Station to a computer.
  • Use the computer and open up a browser to setup.ooma.com.

How can I reset the Ooma system?

  • 8x8 Express: $12 per month (and 30-day free trial)
  • X Series X2: $25 per month
  • X Series X4: $45 per month
  • X Series X6: $115 per month

How to install Ooma on your PC?

  • Firstly, download and install an Android emulator to your PC
  • Download Ooma Office for Mobile APK to your PC
  • Open Ooma Office for Mobile APK using the emulator or drag and drop the .APK file into the emulator to install the app.

More items...

See more

How do I get my Ooma Telo back online?

Verify that your Internet connection is functioning properly. Try rebooting your modem, router and/or Ooma Telo Base Station or Phone Genie to see if the network connection recovers.

How do I reset Ooma after power outage?

Re: restart sequence after a power outage My cable modem, Ooma Hub, and router (which are connected in that sequence) are all plugged into the same power strip. To restart everything, I just kill the power strip, wait 5-10 seconds, and turn the power strip back on.

Why is Ooma solid red?

Solid red logo likely means a hardware failure.

How do I reconnect my Ooma?

Ensure that your Ooma Wireless + Bluetooth Adapter is plugged in all the way. Remove your adapter, reboot your Telo Base Station, and then re-insert the adapter. Move the Telo Base Station closer to your router or wireless access point to make sure it is not out of range.

Where is the Ooma reset button?

If your model Linx device has a reset button on the bottom of the unit, press and hold the button. If the device does not have a reset button, plug it in. Insert a paperclip into the pinhole next to the phone jack and hold it down for ten seconds until the system status light blinks amber.

Where is the factory reset button on Ooma Telo?

Re: Telo Base Factory Reset To reset the telo handset press the red button for about 3 seconds until the handset turns off. Next press the 0 and left softkey while pressing the red button briefly to power back on. The handset is now reset.

What color should the Ooma light be?

What the different colored lights on the Base Station meanSolid blue lightBase Station is online and in serviceBlinking amber lightBase Station has not booted upBlinking red lightBase Station is attempting to connect to your networkNo status lightBase Station does not have power2 more rows

Why is setup Ooma not working?

If you are unable to connect to http://setup.ooma.com in Step 5 of the Quick Start Guide, try the following steps: Make sure your computer is connected via Ethernet to the HOME port of the Telo Base Station. Disable Wi-Fi on the computer you are using to connect to the Ooma Telo Base Station.

Why is there no dial tone on my Ooma?

If the status indicator on the Base Station is blue but you don't hear a dial tone, check that the phone is correctly plugged into the PHONE port of the Base Station.

Why is my Ooma flashing purple?

If your device requires a software upgrade, the Ooma logo will blink purple while it is downloading the newest version. it is upgrading. It will automatically reboot after the upgrade is complete.

Does Ooma connect to router or modem?

Basic Ooma Office Base Station setup Your device should be set up between your modem and your router for the best connection. Use the Ethernet cable included in the box to connect the TO INTERNET port on your Base Station to an open Ethernet port on your router.

What do I do if my computer is currently plugged directly into my modem?

The Ooma Telo Base Station or Phone Genie can function as a router, enabling your computer to access the Internet through the device. You’ll be able to set up your system by following the instructions in Option 2A in the Quick Start Guide. Wherever the instructions refer to your “router”, substitute the word “computer”.

The Ooma light on my Telo Base Station or Phone Genie is blinking red

The Ooma logo on the front of the Ooma Telo Base Station or Phone Genie will flash red when the device is not able to connect to the Ooma service. This may happen upon first use if the device has not been activated properly.

The 1 and 2 buttons on my Ooma Telo Base Station or Phone Genie are lit blue

If your Ooma device is offline and these lights are turned on, it means that your Ooma Telo Base Station or Phone Genie system is not able to connect to the Ooma Network.

The Trash and Message buttons on my Ooma Telo Base Station or Phone Genie are lit blue

If your Ooma device is offline and these lights are turned on, it means that your Ooma Telo Base Station or Phone Genie can’t connect to the Internet. Your first step should be to review the setup diagram in the Quick Start Guide that best matches the setup in your house.

The Play and Fast forward keys are lit blue

You should only experience this if you have chosen the option to use your Ooma with a landline backup. When your Ooma device is offline and the Play and Fast forward buttons are turned on, it means that your Ooma Telo Base Station or Phone Genie cannot detect a phone line connected the the system.

Incoming calls do not cause your phone to ring

There are several reasons that incoming calls may not cause your phone to ring. Here are some of the most common reasons why your phone might not ring:

My voice quality is poor

The Ooma PureVoice™ HD technology built into the Ooma Telo Base Station or Phone Genie includes sophisticated algorithms to deliver the best voice quality your Internet connection can support.

How can I activate my used device?

You can check whether your device has already been activated by visiting the activation page and typing in the activation code or MAC address on your device. If the device has previously been activated, you’ll receive instructions on how to contact our Customer Care team to clear the device’s current settings and pay a one-time fee to reactivate the device.

Does a used unit come with a trial of Ooma Premier?

Yes! Once your Ooma device has been re-activated, a new two month free trial of Ooma Premier will be added to your account.

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