Receiving Helpdesk

how long does ring keep footage

by Dr. Makenna Greenfelder PhD Published 4 years ago Updated 3 years ago

Your Ring videos are stored in the cloud for up to 30 days. To keep important videos beyond that time, download them to your PC or mobile device. You may do this from the Ring app or by going here.

How long does Ring Protect store videos?

Understanding and Adjusting Your Video Storage Time The Ring Protect Plan is an optional subscription plan that allows you to store videos in your Ring account. In the US, Video Storage Time has been set at a default of 60 days. That means a video would remain in your account for 60 days from the initial recording date.

How does ring secure my video recordings?

Ring secures video recordings in transit and stores them on secure AWS servers. We use a combination of AES encryption (Advanced Encryption Standard) and TLS (Transport Layer Security) to secure data between Ring devices and AWS, and we encrypt data between Ring devices using AES encryption, TLS and SRTP (Secure Real Time Protocol).

When will my video recordings be deleted from my ring account?

Video recordings in your account are automatically deleted following the expiration of your account’s applicable storage period under the Ring Protect plan. For additional information regarding Ring’s video storage periods, see here.

How do I manage video storage time in the ring app?

In the Ring App: 1 Tap on the three lines on the top left of the Dashboard screen. 2 Tap on Control Center. 3 Tap on Video Management. 4 Tap Video Storage Time. 5 Select and option ( will vary depending on country).

How long do Ring videos stay saved?

60 daysThe Ring Protect Plan is an optional subscription plan that allows you to store videos in your Ring account. In the US, Video Storage Time has been set at a default of 60 days. That means a video would remain in your account for 60 days from the initial recording date.

Does Ring keep deleted videos?

Video recordings in your account are automatically deleted following the expiration of your account's applicable storage period under the Ring Protect Plan. For additional information regarding Ring's video storage periods, see here. Note: If you do not have a Ring Protect Plan, recordings will not be stored.

How long are Ring video save without subscription?

30-60 daysWith the Ring Protect Basic plan, you get the following (over and above not having a subscription): Video recordings are saved for 30-60 days (60 days in America), whether they're triggered from motion, live view or a doorbell press. The ability to share and save videos.Jul 16, 2020

How long does Ring footage go back?

60 daysRing stores recorded video in the US for up to 60 days depending upon the device, and in the EU/UK, Ring stores recorded videos for up to 30 days (you can opt for shorter intervals). A Ring Subscription is mandatory for video recording.Mar 14, 2022

Can you recover old Ring videos?

Once all events have been deleted, they cannot be recovered.

Can you retrieve Ring videos after 60 days?

Ring has access to videos captured by a Ring device only if the user has a current Ring Protect subscription (including a free trial) that was in place at the time of the event. The subscription allows Ring to retain such videos for no longer than 60 days (180 days in the case of certain legacy users).

How do I save my ring doorbell video without subscription?

This is an easy fix if you just want to quickly record something you're seeing on your Ring Video Feed. However, this may not be possible on all phones. Some may stop you from recording your screen when certain apps are in use. You can bypass this by downloading a Screen Recording app on the Play Store or App Store.Mar 12, 2022

Does Ring have a monthly fee?

Ring's professional monitoring is very affordable at $10 a month or $100 a year. It includes video recording on an unlimited number of cameras, fire protection, cellular backup, and 60 days of cloud storage for videos, making it by far the best value of all the plans we reviewed.Apr 4, 2022

How can I see old videos on my Ring?

0:061:46How Does the Timeline in the Ring App Work? | Ask Ring - YouTubeYouTubeStart of suggested clipEnd of suggested clipSo one of our coolest features is timeline it's really easy to do and there's a bunch of really coolMoreSo one of our coolest features is timeline it's really easy to do and there's a bunch of really cool things you can do in it for ring protect customers you can view all of your recorded videos there

Can Ring cameras record continuously?

Does Ring record 24-7? To answer the question, do ring cameras record 24 7, the answer is yes. But while Ring cameras are capable of recording continuously, this feature can only be unlocked through paid monthly subscriptions to Ring's premium home security software and app.

Do Ring cameras record all the time?

Are Ring cameras always recording? No, Ring cameras only record when motion is detected. If you pay for the Protect Plan, you can enable snapshot images to be taken on Ring Cameras every 3 minutes to every hour between motion detected recordings.Apr 14, 2020

Does Ring record continuously?

You can't continually record, it does time out. But since it picks up any motion, you can get access to any movement events. The Ring Pro does have pretty good ability to set the parameters on what constitutes a motion, so you can literally set it to record on pretty much anything moving in the field of view.

What is a Ring Protect Plan?

If you do have a Ring Protect Plan (including a trial), Ring records and stores videos when motion is detected by your device (including devices linked to cameras such as an alarm system’s motion detector), the video doorbell button is pressed, or you initiate your device's live video stream (Live View). Video recordings in your account are ...

Can you view ring recordings?

No. Unless you provide us with explicit permission as described in the FAQs above, Ring team members, similar to other members of the general public, can only view the video recordings that you have elected to make publicly available by posting them on the Neighbors App (or otherwise on the Internet).

Can you store recordings on Ring Protect?

Note: If you do not have a Ring Protect Plan, recordings will not be stored. Purchase of a Ring Protect Plan will not give you access to recordings from before the plan takes effect. Any lapse in coverage makes previous recordings you may have had inaccessible and removes them.

What happens if you don't subscribe to Ring Protect?

If you do not subscribe to a Ring Protect Plan, the raw video files are automatically deleted unless you posted the video to the Neighbors app while the Live View event was occurring. Videos posted to the Neighbors App will be publicly available.

How to share video recordings?

You can also share video recordings via text or email by creating a share link to the recording. After a share link has been created, the video recording may be viewed and downloaded by anyone with the share link ID. Additionally, you can make your videos publicly available by posting them on the Internet.

Does Ring record videos?

If you do not have a Ring Protect Plan, Ring does not record or store your videos, but you can still see view your device's live video stream. If you do have a Ring Protect Plan (including a free trial), Ring records and stores videos when motion is detected by your device (including devices linked to cameras such as an alarm system’s motion ...

Can you view video recordings on Ring?

If you are having issues with your device or video recordings, you can request assistance from Ring community support agents. Depending on the issue, they may request permission from you to view your video recordings in connection with troubleshooting the issues. You choose whether to provide Ring with limited, short-term access to view your video recordings, solely to troubleshoot the issues. These video recordings are not viewed, shared, or used by Ring for any other purpose.

PSA for Alarm users

Whether or not you prefer to use it, you should have the keypad paired and charged. Every kit includes one. In the event of a service or internet outage, you will still be able to arm and disarm your system.

Ring alarm having a global issue and not able to shut off your alarm. Stuck in the house

Just got off the phone with them. They said that nothing will work and they will not be able to shut off the alarm if it were to go off. Currently I’m stuck in the house unless I want the alarm to go off and stay going off until they fix it. The guy actually recommended that I write down my passcodes and stick it on the keypad. Dude.

Anyone else having issues pulling up Live View on Ring.com

As of this week, I am having no luck pulling up Live View on multiple devices in different locations on different networks. I've checked on different computers and different browsers, cleared cache/cookies with no change. Live view works fine from mobile devices, however.

Videos shared to other platforms

Videos shared to other platforms, via a share link, may still exist through that share link even if the video event has been deleted from the Ring app.

How to change video storage time

Tap on the menu icon (three horizontal lines) in the top left corner of the Dashboard screen.

What is event timeline?

The Event History video timeline is a tool designed to give you easy access all of the events recorded by the cameras you own or share. Simply scrolling back and forth through timeline events can give you a better sense of what's happening in front of your cameras and provide vital information to strengthen your ring of security.

Can you add videos to your watch history?

Videos you watch may be added to the TV's watch history and influence TV recommendations. To avoid this, cancel and sign in to YouTube on your computer. An error occurred while retrieving sharing information. Please try again later.

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