Receiving Helpdesk

how do you do video visitation on jpay

by Kaleigh Muller Published 3 years ago Updated 3 years ago

How do you do video visitation on JPay?

  • Check to see if your inmate's facility offers video visitation.
  • If video visitation is offered at the facility, go to www.gtlvisitme.com.
  • Select the facility where your loved one is located.
  • Search for your inmate, and add them.
  • Click “Schedule” to begin the scheduling process.

Full Answer

How do you do video visitation on JPay?

JPay Services

  • Send Money. JPay's Send Money is a service that lets friends and family of an inmate transfer money directly into their inmate trust account.
  • Send Email. JPay's Email service provides a way for friends and family to write electronic letters to their incarcerated loved ones.
  • Buy Music & Media. ...
  • Video Visitation. ...
  • JPay Help. ...

Can you do a JPay video visit on your phone?

JPay’s Video Connect offers you the opportunity to connect with your incarcerated loved one in real time. To use the service, you must first schedule a session and have it approved by your loved one’s facility, a process that is made simple with a convenient calendar function on JPay.com. Different correctional facilities offer different ...

How to start Visitation?

  • Visitation According to a Schedule. If your visitation rights have been limited to a schedule, the schedule will lay out what days of the week you can visit, what holidays ...
  • Reasonable Visitation. ...
  • Supervised Visitation. ...

How do inmates log into JPay?

  • Enter a valid incarcerated ID.
  • Select the correct incarcerated individuals from the list you will be provided.
  • Provide us with your email and password.
  • Enter your billing information as it appears on your card statement.

How do I schedule a JPay video visit?

On the JPay home page, on the Navigation menu, click Video Visitation. Then click Schedule New Visit. 2. On the Schedule Visit page you can click the Video Visitation Terms of Use link to read them.

How do I set up JPay video connect?

On the JPay home page, click Video Connect on the navigation menu,On the Video Sessions page, click Start Video Session Now! in the video session box of the session you want to join.A banner will appear briefly as the video client starts up.

Can you use your phone for JPay video visitation?

You must have internet service, a webcam with a headset or speakers and a microphone to participate in a JPay Video Connect session, or a smartphone with the same functionality.

How does JPay video Connect work?

JPay's Video Connect offers you the opportunity to connect with your incarcerated loved one in real time. To use the service, you must first schedule a session and have it approved by your loved one's facility, a process that is made simple with a convenient calendar function on JPay.com.

How do you make a visitation video?

How It WorksCheck to see if your inmate's facility offers video visitation.If video visitation is offered at the facility, go to www.gtlvisitme.com. ... Select the facility where your loved one is located.Search for your inmate, and add them.Click “Schedule” to begin the scheduling process.More items...

Why is JPay video visit not working?

If the audio is not working for your video session, do one of the following: check to see that your audio system is not muted. check to see that your speakers are connected. if using a headset, check to see that it is connected.

Can you do video visits on iPhone?

Video visits on Android and iPhone mobile devices are supported. To see if this is available at your facility click here. If the service is not available at your facility please use a computer or laptop.Apr 4, 2016

What app do you use to FaceTime inmates?

WHY USE GETTING OUT VISIT APP? IT'S A VIDEO CALL: Remote video visits are an easy, instant way to connect with your incarcerated friend or loved one. This service will allow you to make a video call to an inmate, just like Skype or FaceTime.

How do I connect to Securus video Visitation?

Start by making sure you have downloaded the Securus app. Then, create a Securus Online account and follow the step-by-step instructions in order to begin scheduling your At-Home video session. You can also visit from home using a computer (desktop or laptop), high speed internet access and a webcam.

How do you set up a video visit with an inmate in Iowa?

On this page you must select the incarcerated individual's facility. Then you can find your contact by searching by their name or inmate ID number. After you add your contact, the Iowa DOC will then approve you as an approved video visitor.

Is JPay monitored?

Yes. All electronic messages are subject to monitoring. Electronic messages may not jeopardize the public or the safety, security, or orderly operation of the correctional facility. All messages are screened for words or phrases which may represent a risk to the security of the facility or the safety of the public.

How to delete JPay video?

To delete a JPay Video Connect. On the JPay Video Connect page, in the JPay Video Connect box you want to delete, click Delete. In the pop-up window, click Ok.

How to read JPay terms of use?

On the Schedule JPay Video Connect page you can click the JPay Video Connect Terms of Use link to read them. When you are done reading the terms of use click Continue. In the Choose Date box, select the day for your JPay Video Connect, then click Continue.

Can you change the time on JPay?

You can change the JPay Video Connect time or date if necessary. On the JPay Video Connect page, in the JPay Video Connect box you want to edit, click Edit. You will be led through the process of scheduling a JPay Video Connect session.

Why can't incarcerated people get video visits?

Video visitation is a privilege for incarcerated people and some are not eligible for video visits because of current visiting restrictions or disciplinary status. Each incarcerated person should know whether he or she is eligible to receive video visits. It is also a privilege for friends and family that can be suspended for misconduct.

Can you schedule a visit to JPay?

The JPay website is set up so you can only schedule a visit when the kiosk is available in the inmate's living unit. That does not mean, however, that the inmate is available. It is best to check with the inmate you are visiting to agree upon a time before you schedule.

Can JPay do video visits?

The JPay website will direct you to the open visit times for your loved one's living unit. For friends and family who do not have the necessary equipment to conduct a video visit (see below) or their loved one is not eligible for video visits, videograms are an excellent alternative.

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