How do I send my Purple bed back?
To initiate an exchange, call Customer Care at 888-848-8456. Once eligibility is confirmed, a specialist will help facilitate the process (to be eligible for an exchange, you must still be within your 100-night trial period, and the mattress must be clean and undamaged).
How easy is it to return a Purple mattress?
Dispose, Recycle, or Donate Your Purple Mattress Purple does not require you to return the mattress back to them. To receive your refund, Purple requires customers to prove they donated the mattress, recycled it, or used a licensed company to dispose of the mattress. This is 100% free to the customer.
What happens if I don't like my Purple mattress?
All Purple Mattress purchases come with a 100-night trial! If you decide that your Purple Mattress isn't a perfect fit for you, we'll have it picked up and issue you a 100% refund.
Does Purple mattress have a restocking fee?
We do not charge restocking fees for our mattresses and most other products! We do, however, charge a restocking fee for the Ascent Adjustable Base due to the nature of the product. Talk to one of our knowledgeable Sleep Experts today!
How do you return a mattress in a box?
1:196:57How To Return A Bed In A Box Mattress (FULL GUIDE) - YouTubeYouTubeStart of suggested clipEnd of suggested clipIf you're still unsatisfied with the bed that you just got you know you can just call the company upMoreIf you're still unsatisfied with the bed that you just got you know you can just call the company up and initiate the whole returns.
Does Purple Mattress sag over time?
Sagging. Some Purple customers found that their original mattress began sagging after the first few months. As a result, these sleepers experience increased levels of neck, shoulder, and back pain. The most common complaint was indentation in the top layer.
Do Purple mattresses get softer over time?
The 21 day adjustment period. But for some people, it might take a few weeks for your body to fully adjust to the unique and proper support of the Purple Mattress. Fret not, this is perfectly normal.
Is the Purple Mattress good for heavy person?
Yes, The Purple® Mattress is perfect for a heavy person. In fact, Purple offers mattresses for all shapes and sizes! Customers who weigh 250-pounds or more have expressed a common interest in The Hybrid Premier, as they tend to offer more support.
Are Purple mattresses really good?
The Purple rates 6 out of 10 in terms of firmness, and heavier side sleepers might prefer a bed that rates 6.5, 7, or higher instead. Back Sleepers: Back sleepers who weigh less than 130 pounds find the Purple mattress provides them enough lumbar support and pressure relief.
Is there a return policy on purple?
If you are not satisfied, you may return your unused, unworn product, with tags still attached, plus original packaging within 30 days of your shipment date for a full refund of the purchase price (less shipping costs). Within 35 days, subject to availability, your unused item may be eligible for size exchanges.
Does Purple have return policy?
We at Violet & Purple, continuously strive to give fresh products to our customers. In this regard, as a policy we do not accept returns & refunds. We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product.
Can we return product on purple?
Returns policy However, if there is an issue with the product received by you, you could either raise a return request from the Website/App or contact our Customer Support team via phone (+91-86555-00222), email (customercare@purplle.com) or chat within 15 days of receiving the order.
Can you exchange a purple mattress?
Purple customers are eligible for one exchange during the sleep trial. You can opt for a different mattress size, firmness level, or mattress model. Since you only get one exchange, make sure you read lots of reviews and even consider chatting with a Purple team member before ordering the second mattress.
How long do you have to sleep on a purple mattress?
You’ll need to sleep on the mattress for at least 21 nights before initiating a return. Purple calls this the 21-day adjustment period. It takes up to a month for your body to adjust to a new sleeping surface, especially if your old mattress had developed sags or lumps.
How long is the Purple Mattress trial?
Instead of lying on a mattress for a few minutes in a showroom, you get over three months to try it in the comfort of your own home.
How long does it take to adjust to a new mattress?
It takes up to a month for your body to adjust to a new sleeping surface, especially if your old mattress had developed sags or lumps. It’s totally normal to wake up with some back pain or soreness during this time, so don’t be surprised if you do! The Purple return policy is only valid during the 100-night sleep trial period.
What is Casper mattress?
Casper. Casper is an online mattress brand that specializes in hybrid and all-foam mattresses. Their mattress models come with a 100-night trial period and free returns, but you’ll need to sleep on the mattress for at least 30 nights before requesting a return.
Can you return a purple mattress?
If you purchased your Purple mattress from Amazon or a retail store like Mattress Firm, you’ll need to contact them about their return and exchange policies. You can return an exchanged mattress. The trial period that began when your first bed was delivered will continue after your second bed is delivered.
What is purple mattress?
Purple is a mattress company that promises unbeatable pressure relief from their totally unique sleeping surface— the Purple Grid. If you’re looking into Purple’s return policy, then you’ve probably heard of their hyper-elastic polymer comfort grid, and are considering a new Purple mattress.
How long can you sleep on a purple mattress?
Sleep on your Purple mattress for at least 21 days. If you decide the mattress isn’t a good fit within the 100-night trial period, call a Customer Care rep at 888-848-2305. Donate clean and undamaged mattresses to a local charity. Recycle the mattress through a recycling facility.
How long does it take for a mattress to adjust to a new mattress?
Sleep experts say it can take up to a month of sleeping on a new mattress for your body to adjust. Over time, your muscles conform to your old mattress, and you end up compensating where support is lacking. When you sleep on a new mattress, you may notice temporary back pain or muscle aches. This usually goes away after a few days or weeks.
