How To Reset Your Ember Mug To It's Factory Settings
- Press and Hold Power Button For 15 Seconds Until It Flashes Blue/Yellow/Red. Press and hold the power button on the bottom of the Ember Mug for 12-15 seconds. ...
- Wait For Ember Mug To Turn Back To White. Now that the LED light has gone red then Ember Mug will reset itself to factory settings. ...
- Forget “Ember Ceramic Mug” In Your Phones Bluetooth Settings
- Re-Pair With Your Mobile Device. Lastly you'll want to re-pair your Ember Mug with your phone so you can adjust the temperature and customize it.
Where is the reset button on an ember mug?
The reset button is on the bottom of the Ember in the middle of the base. To reset your Ember, push paper clip into hole for 1 second and release. If the regular reset does not solve the issue, you can push the paper clip into the hole for 10 seconds to do a factory reset. Secondly, can I leave my ember mug on the charger?
How do you adjust the temperature on an ember mug?
The Ember Travel Mug allows precision temperature control between 120°F (50°C) and 145°F (62.5°C), covering a full range of preferred hot beverage drinking temperatures. The temperature can be adjusted directly on the mug by rotating the temperature dial or through the Ember App. How do you update ember mugs?
Does Ember mug turn off when fully charged?
The Ember Mug and Ember Mug² are both 100% safe to keep on the charger when not in use. When the battery is fully charged, the charging is shut off automatically, so no battery damage will occur. Regarding this, why does my ember mug says empty?
How do I return or exchange my Ember ceramic mug?
After a red light reset is done, you will have to forget the "Ember Ceramic Mug" from the Bluetooth settings on your mobile device in order to re-pair it. To obtain warranty service, a return authorization must be requested from our customer service team. To request a return authorization, please contact Customer Service here.
How do I get Ember mugs in pairing mode?
On your Ember mug, press and hold the power button on the base for 6-8 seconds until a blinking blue light appears. The blinking blue light is indicating that it is in pair mode, then click "Next". (If you don't see a blue light, make sure the mug is fully charged before trying to pair!)
Why is my Ember Mug not pairing?
Turn the bluetooth OFF on your mobile device from the bluetooth settings. After doing so, please allow at least 30 seconds in the OFF state before proceeding to turn ON the bluetooth connectivity. The factory reset will remove all possible corrupt data that is preventing bluetooth connection.
What is reset cap on Ember Mug?
If you are experiencing difficulties with your Ember, a reset can bring the Ember back to its factory settings. Typically, this will recalibrate any data that may be causing the issue. To reset the Travel Mug, please press a paperclip in the pinhole on the bottom of the mug for about 10 seconds.
What does solid red light on Ember Mug mean?
low batterySOLID RED - Ember has low battery and will be unable to maintain the set temperature. PULSING WHITE - Once hot liquids are poured in the Ember, the Ember will pulse white as it works to reach your set temperature. SOLID WHITE - Target temperature has been reached and the beverage is ready to be enjoyed!
How do you pair Ember heating?
0:241:20How to pair the EMBER GW01 gateway to the EPH R ... - YouTubeYouTubeStart of suggested clipEnd of suggested clipLower the front flap on the programmer. Press and hold the minus button for five seconds. TheMoreLower the front flap on the programmer. Press and hold the minus button for five seconds. The wireless connect screen will appear press and hold the plus button for three seconds.
Can you use the Ember Mug without the app?
Yes, the Ember Mug and Ember Mug² will be fully functional without a mobile device. In this case, it will maintain a default temperature of 135°F. Once hot liquids are added, the Ember will pulse white as it works to reach the set temperature.
How do you update Ember mugs?
To update your Ember Mug, please refer to the settings section of the Ember App. From there, you can select to update the mug if an update is available. When there is an update available you will see a notification upon opening the app. You will have an option to install now (recommended) or install later.
Can an Ember Mug battery be replaced?
As it turns out, we are unable to replace the battery and do not have a battery replacement program in place but if you're experiencing any issues with your mug, please reach out to us at support@ember.com so we can help! Answered 1 year ago by Ember, Inc.
How long does Ember Mug battery last?
When using your Ember Mug² without the charging coaster, you can expect a battery life of about 1.5 hours with the Ember Mug, 10 oz or 80 minutes with the Ember Mug, 14 oz, at a target temperature of about 135°F (57°C).
Why won't my Ember Mug heat up?
If you are experiencing difficulties with your Ember, a reset can bring the Ember back to its factory settings. Typically, this will recalibrate any data that may be causing the issue. To reset the Ember, press and hold the power button on the bottom of the mug for about 15 seconds.
Does Ember heat while charging?
If you are keeping your beverage hot while using the coaster, it can maintain your perfect temperature all day!* When Ember is on the charging coaster the battery will stay at a constant level and will not charge any higher until your Ember is empty or is powered off.
Is my Ember working?
There are a few ways you can check the battery to see if it has power. Bump your Ember Mug or pick it up and give it a wiggle. If your custom color light turns on it still has at least some power. Use the Ember App and click on the settings wheel and it will show you battery percentage.
2. Wait For Ember Mug To Turn Back To White
Now that the LED light has gone red then Ember Mug will reset itself to factory settings.
4. Re-Pair With Your Mobile Device
Lastly you'll want to re-pair your Ember Mug with your phone so you can adjust the temperature and customize it.
How to turn a mug white?
To do this, press and hold the power button on the bottom of the mug for about 14 seconds until you see the LED flash red . After the red light is seen, please release the power button and allow the mug to pulse back to white.
How to connect a Bluetooth mug to a new device?
1. Go to settings. 2. Click on Bluetooth. 3. Click on the Ember Mug information button. 4. Forget this device. There are many times, having multiple bluetooth connections or previous connection attempts can affect how a new device connects.
How long does it take to turn off Bluetooth?
Turn the bluetooth OFF on your mobile device from the bluetooth settings. After doing so, please allow at least 30 seconds in the OFF state before proceeding to turn ON the bluetooth connectivity.
Do you have to deliver a product to the address specified by ember?
You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Ember. Unless prohibited by applicable law, Ember requires you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service.
2. Is Your Charger Broken?
A faulty charger could be causing the problem. If you’re using a wall adapter, check to see if it works with another appliance like a phone. If it does, then the problem is with the wall adapter. If it doesn’t, then the problem is likely with the charger itself. 4. Can You Turn On The Mug With No Problem? 5. Do Other Mugs Work?
4. Use The App To Manually Activate It
If you have a smartphone, download the app "My Coffee Maker" iOS or "Coffee Makers" Android. Both apps allow you to manually activate your coffee maker. Simply open the app, select your model, enter the serial number, and press start. 5. Clean Your Filter Answer: Most coffee makers have filters built right into the top of the machine.
5. Move The Mug Around
Most coffee mugs fit snugly into the carafe of a coffee maker. However, if yours doesn’t, try moving it around until it fits properly. This helps prevent spills from getting into the carafe. 6. Check For Leaks Answer: Look for leaks under the bottom of the carafe where the water enters the machine.
6. Soft Reset The Ember Mug
If you’ve tried everything else and still can’t get your mug to brew correctly, soft reset the machine. To do this, remove the top plate the part that holds the filter and place it back on the machine. Then press and hold down the button labeled "Reset" for about 10 seconds. 7.
7. Leave It To Cool Down
After brewing coffee, let the mug cool down completely before placing it in the fridge. This will help prevent condensation from forming on the surface of the mug. 8. Keep It In A Dry Place Answer: Store your mug in a dry area where it won’t collect dust.
8. Hard Reset Your Ember Mug
If you’re having issues with your mug, try hard resetting it. To hard reset your mug, remove the top piece of plastic the part that holds the handle and press firmly on the bottom of the mug until it clicks into place. Then, turn the mug upside down and tap gently on the table or countertop. 9.
10. Contact Ember Directly
Contact Ember directly at 1-800-827-4278. 11. Make Sure To Turn Off Coffee Maker After Use Answer: Turn off the coffee maker after each use.
Turn Off Ember Mug
Press and hold the power button for three seconds. The LED will dim to an off state. When you pick up the mug, no white light should turn on. If it does, try to power off again. To turn your mug on again, just press the power button located at the bottom.
Pair With Phone
Pairing your mug with your phone is not required, but is needed if you want to be able to do certain things. For example, you need to pair in order to customize the temperature from the default 135 degrees Fahrenheit, view battery life and update the firmware. Follow these steps to pair:
Charge Ember Mug
Plug the charging base into the wall and place the mug on top. It takes approximately two hours to charge a mug with a fully empty battery. The LED will turn green when charging is complete. It is completely fine to leave the mug on the base after it has finished charging.
Wash and Clean Ember Mug
The only way to wash your mug is by hand. It is not dishwasher safe. Use a soft sponge or brush and warm, soapy water to clean your mug after every use. Never use metal or an abrasive cleaner to wash your mug; those will damage the inner coating.
Reset
To reset your mug, press the power button for eight to ten seconds. It will start to blink a yellow green color to indicate that reseting is in process.
