How do I get a refund for my compass card?
Cards can be returned to the Compass Customer Service Centre at Stadium–Chinatown Station, the West Coast Express Office, or by completing a refund request form and mailing it in. There are no deposit refunds for "Initial Release" or "No Deposit" Compass Cards and most program cards.
How do I link my compass card to my U-Pass BC?
If so, you’ll need to link your Compass Card to your U-Pass BC web account and request your U-Pass BC each month. Go to the U-Pass BC website to learn more and get started.
Can I load a U-Pass BC Card onto a compass mini?
Minis and wristbands work just like Adult and Concession Compass Cards, which means you can load a U-Pass BC onto a blue adult wristband or Compass Mini. At this time, only U-Pass BC program cards can be loaded onto a Compass Wristband and Mini.
How do I find my compass card number?
Compass Card number: 20-digit number on the back of your card. Security code: 3-digit number on the back of your card. Compass is convenient, easy-to-use and secure – and it’s all of these things right in the palm of your hand. Load fare products onto one card, and tap in and out across the entire system.
Can you use a compass card to pay for more than one person?
Is a concession fare cheaper than an adult fare?
About this website
Do Compass Card funds expire?
DayPasses on Generic Compass Cards will become valid on the service day they are first used and, once they have been used for a Tap In, will expire at the end of service on that day.
Can I transfer funds from one Compass Card to another?
Can I transfer the balance from one card to another? Yes, but both Compass Cards must be registered in your name. Please call Compass Customer Service at 604.398. 2042 for further details.
How do I cancel my Compass Card?
If you lose your Compass Card, go to the 'Unlink Compass Card' page under the 'My U-Pass BC' tab after logging into your U-Pass BC account and follow the steps after hitting 'Confirm'. Make sure you unlink your Compass Card right away to deactivate your card and prevent someone else from using it.
How do I stop my Compass Card from autoloading?
You may also cancel your AutoLoad via the web at compasscard.ca or by calling Compass Customer Service at 604.398. 2042.
Can I get refund from Compass Card?
Registered cardholders can request product refunds by calling Compass Customer Service at 604-398-2042. Visit us in person at the Compass Customer Service Centre at Stadium–Chinatown SkyTrain Station.
Can I add Compass Card to Apple wallet?
The Compass Card app is available for iPhones or Android smartphones. All you have to do is search 'compass card' in the App Store or in Google Play.
Can I use Compass Card in Victoria?
Bottom line: you pay the least if you use a Compass card or Compass ticket. You pay the most if you use cash, or tap a credit card at a farebox. So, either get a Compass fare card (instructions above) or pay your fare at the machines in Tsawwassen terminal, not as you board the bus.
How does upass Work BC?
A U-Pass BC gives students access to bus, SeaBus and SkyTrain services within Metro Vancouver, as well as discounts on West Coast Express. All eligible students pay for their U-Pass BC as part of their student fees. By having everyone contribute to the program, the cost per student is significantly lower.
Where is the chip in the Compass Card?
The silicon chip is visible in the gap between the antenna traces, and you can see four bulges in the antenna where the chip might make electrical contact with it.
Is there a Compass Card app?
The Compass Card app is available for iPhones or Android smartphones. All you have to do is search 'compass card' in the App Store or in Google Play.
Are Compass Cards cheaper?
Adult fares paid using Compass Cards are discounted compared to those paid for with a single-use ticket, and the other big advantage is being able to register the card online and auto-load more credit without visiting a machine or service desk.
Can I load my Compass Card at London Drugs?
Compass Cards can be purchased and reloaded at the listed London Drugs locations. Looking for a Compass Card machine? We're here to help you out. We have Compass Card machines in 18 of our London Drugs stores throughout the Greater Vancouver area.
Where is the chip in the Compass Card?
The silicon chip is visible in the gap between the antenna traces, and you can see four bulges in the antenna where the chip might make electrical contact with it.
Can I use Compass Card in Victoria?
Bottom line: you pay the least if you use a Compass card or Compass ticket. You pay the most if you use cash, or tap a credit card at a farebox. So, either get a Compass fare card (instructions above) or pay your fare at the machines in Tsawwassen terminal, not as you board the bus.
Can I load my Compass Card at London Drugs?
Compass Cards can be purchased and reloaded at the listed London Drugs locations. Looking for a Compass Card machine? We're here to help you out. We have Compass Card machines in 18 of our London Drugs stores throughout the Greater Vancouver area.
Where can I put money on my Compass Card?
0:080:47How to load a Compass Card online - YouTubeYouTubeStart of suggested clipEnd of suggested clipUnder my cards you can easily add value manually set your car to auto load or add paths follow theMoreUnder my cards you can easily add value manually set your car to auto load or add paths follow the instructions to add a Monthly Pass or load your cards with stored value choose your payment method.
How to get a refund from Compass?
Or visit us in-person at Stadium–Chinatown Station. You'll need to fill out a refund request form.
How to contact Compass Card?
For account, billing, or transaction information, you can send us a message or give us a call toll free at 1-888-207-4055.
What happens if you forget to tap out on a Compass card?
If you forget to tap out on rail or SeaBus, your card will be charged the maximum fare. Buses are a one-zone fare and require tap in only. But you still need to tap out on rail and SeaBus. To request a refund, please call Compass Customer Service at 604.398.2042.
How to get my Compass card to work again?
To get your card working again, simply top up your Stored Value balance.
Where are compass vending machines located?
Compass Vending Machines are located at all SkyTrain, SeaBus and WCE stations, plus at Horseshoe Bay and Tsawwassen Ferry terminals. Find a Retailer.
How many compass cards can you register?
You can register up to 25 Compass Cards to a single account. This makes it easy to manage your children’s Compass Cards and keep track of your whole family with one account.
What happens if my compass card is negative?
Your Compass Card requires a positive balance at all times for entry. So if your card has a negative balance, it will not work until you top it up with Stored Value. Even with a pass product, your card must at least have a zero balance. To get your card up and running again, simply add Stored Value.
How to get a refund from Compass?
Refunds can be made by calling Compass Customer Service at 604-398-2042. Visit our Help page for more information, including options to submit a request either in-person or by mail. Compass is convenient, easy-to-use and secure – and it’s all of these things right in the palm of your hand.
What is autoload on a compass card?
AutoLoad. With card registration, you can set automatic top-ups or pass renewals. Card registration also includes balance protection, in case your card is lost or stolen. Register and set-up your AutoLoad . Fares & Passes. There are two types of Compass Cards – Adult and Concession.
Where is the security code on a credit card?
Security code: 3-digit number on the back of your card.
Is Compass safe to use?
Compass is convenient, easy-to-use and secure – and it’s all of these things right in the palm of your hand. Load fare products onto one card, and tap in and out across the entire system. Let’s get you introduced.
Can Translink refund March compass cards?
TransLink users can request partial refunds for their March Compass Cards. Photo: Dan Toulgoet
Can you get a refund on Compass card?
The transportation agency confirms in an email that customers will be able to get a partial refund on their monthly Compass Card pass for March. However, they'll have to put forward a request in order to receive the refund.
Where to return compass card?
If you’re looking to return your Compass Card, bring the card to the Compass Card Customer Service Centre at Stadium–Chinatown Station. We’ll reimburse your $6 deposit and any remaining balance (or your deposit minus any negative balance). You can also mail your Compass Card along with a refund form to:
What is a compass card?
Compass Cards. Compass Cards are convenient, reloadable fare cards that can be used when taking transit within Metro Vancouver . Compass Cards can be loaded with Stored Value, or with prepaid passes (such as Monthly and DayPasses). How Compass Card Works. Tap your card on the reader when entering buses, and at the gates when entering ...
How to buy a day pass?
There are two ways to purchase a DayPass: Load a DayPass onto your Compass Card (can be done at a Compass Vending Machine or online at compasscard.ca ). These can be used the same day or on a future day. Buy a Compass DayPass Ticket (a single-use paper ticket, available at Compass Vending Machines (CVMs).
What is a compass wristband?
Compass Wristbands and Wearables. Compass Wearables work the same as a Compass Card—tap in and out when travelling on transit. Just like a regular Compass Card, Compass Wearables can be: registered online. used for Bike Parkades.
How long does it take to get a Compass card?
Please allow 10 days for processing. If you’re in a hurry, call the Compass Customer Service Centre at 604.453.4490.
How long are compass tickets valid?
Compass Tickets are valid from the time of purchase until 4 a.m. the next day regardless of use.
Where to tap concession compass card?
Tap your Concession Compass Card card on the reader when entering or exiting SkyTrain stations, SeaBus terminals, and West Coast Express stations, and at the start of your bus journey. You do not need to tap out on the bus.
Can you use a compass card to pay for more than one person?
You can't use your Compass Card to pay for more than one person's travel at the same time. (That means you can't tap in and then pass your card to the person behind you.) You can, however, use the Stored Value on your card to purchase a ticket from a Compass Vending Machine and give it to another passenger.
Is a concession fare cheaper than an adult fare?
A concession fare is 50 percent cheaper than an adult fare and some concession card holders are eligible for free travel on TransLink and qconnect, and regional ferry services.
