Therefore, it is not possible to change or cancel an order once it has transmitted to a warehouse and begun processing. If you would like to cancel or change your order, please click here or call eBags Customer Care at 1-800-820-6126 as soon as possible.
How do I cancel an order on eBay?
If the seller accepts, we'll then send a confirmation of cancellation to both your registered email address and your eBay Messages . If it's been more than an hour since your purchase, you need to contact the seller and ask them to cancel it for you. Here's how: and find the order you want to cancel.
How do I cancel an order that has not shipped?
If you made your purchase within the last hour and the seller has not yet shipped the order, you can start a cancellation request, asking the seller to cancel your order. Here's how: and find the order you want to cancel. Select the More actions dropdown menu and select Cancel this order. Select Submit.
How do I search and cancel a buy it now order?
Enter your search term to display live search results. Use TAB key to navigate results. To cancel an order – whether it's a Buy It Now purchase or you've won an auction – you'll need to contact the seller and ask if they can cancel it for you.
How do I contact the customer service team at eBags?
Please email our customer service team at help@ebags.com if you need assistance. - Please contact us via chat, please email us at help@ebags.com as soon as possible so we can process a carrier claim.
How do I return something to eBags?
ebags.com guarantees total customer satisfaction....RETURN INSTRUCTIONS:Visit the Online Return Center to create a return.Follow the instructions to request a return authorization, entering your customer information to first locate the order, and then initiate the return process choosing the appropriate return reason.More items...
Is eBags com a reputable website?
Yes, eBags is a legitimate e-commerce retailer that has been around since 1999. It sells not only its own brand of bags and luggage but many others, including Samsonite, Kenneth Cole, Tumi, and American Tourister.
Where does eBags ship from?
3. Not much in the way of inventory. For the most part, it processes orders on its website, but the bags actually are shipped from the manufacturers' warehouses. EBags continues to operate with a minimal staff of about 110.
Is eBags owned by Samsonite?
Luggage giant Samsonite International S.A. has acquired web-only travel bag retailer eBags Inc. for $105 million in cash.
What happened to eBags?
Samsonite Acquired eBags ... In April 2017 Samsonite agreed to acquire eBags for $105 million in cash. eBags generated $158.5 million in sales in 2016, up 23.5% from $128.3 million in 2015. eBags headquarters in Greenwood Village, Colorado was closed in September 2020 and moved to Massachusetts.
Who makes eBags?
Samsonite International S.A.Greenwood Village-based eBags Inc., an online seller of luggage and handbags, is being acquired by Hong Kong-based Samsonite International S.A. — the world's largest travel luggage company — in a $105 million deal.
How fast is eBags shipping?
2 - 6 Business DaysContiguous U.S.Standard2 - 6 Business DaysOrder TotalShipping Charge$0.00 - $99.00$5.00$99.01 and upFree
Where is eBags headquarters located?
Greenwood Village, COeBags.com / HeadquartersThe City of Greenwood Village is a home rule municipality located in Arapahoe County, Colorado, United States. The city population was 15,691 at the 2020 United States Census. Greenwood Village is a part of the Denver–Aurora–Lakewood, CO Metropolitan Statistical Area and the Front Range Urban Corridor. Wikipedia
How do eBags luggage tags work?
0:361:50What Does the eBags Connected Luggage Tag Do - YouTubeYouTubeStart of suggested clipEnd of suggested clipFinally link your bag to your tag in one of three ways by scanning the QR code tapping the chip onMoreFinally link your bag to your tag in one of three ways by scanning the QR code tapping the chip on your NFC enabled phone or entering the tag ID listed on your eBags connected luggage tag.
Who owns Samsonite?
The company is now owned by the investment firm CVC Capital Partners, who purchased the company in 2007 for $1.7 billion. Samsonite is perhaps one of the best-known names in the luggage industry.
How to contact Ebags if you can't find your package?
If you are still unable to locate your package, then please contact us via chat, or email our customer service team at help@ebags.com within 7 days so we can do a driver inquiry with the carrier. Inquiries are not able to be made after this time.
How long does it take to get a refund from ebags?
ebags.com guarantees total customer satisfaction. If you are not completely satisfied with your online purchase, you may return unused merchandise within 30 days of the original shipped date for a prompt refund. Shipping and handling charges are not refundable unless the product arrived damaged or the incorrect product was shipped. Returns on Buy one Get one Free promotions will be prorated across all qualifying items and applied to the amount of refund or credit. Please allow 14 business days for us to process your return. Please allow 1 to 2 billing cycles for the credit to show up on your credit card statement.
Where to place return authorization paperwork?
Please place the return authorization paperwork inside the return package. This will allow for faster refund processing.
Can you return a hang tag?
Items must be returned in brand new, unused condition, with all hang tags and packaging intact. Refunds will be issued in the original form of payment used to purchase the item. The original freight charges will not be reimbursed.
Can you return merchandise to the fulfillment center?
Please Note: Merchandise must be returned to the point of purchase. Please do not return merchandise to our fulfillment center.
How long does it take to return an ebag?
According to their return policy, you have to make a request within 30 days of the shipping date.
How long does it take for eBags to process a request?
Once your product reaches eBags, their customer service will start handling your request. According to their policy, they need up to 14 business days to review your request and notify you of the outcome.
Is refund in the bag with eBags?
The eBags Return Policy Explained—With DoNotPay, Refund Is in the Bag
Do you get the full price of a bag if you are not satisfied?
You will not receive the full price you’ve paid for the bag you’re not satisfied with. You’ll be the one covering the costs of the pre-paid label you use to create the request. The price of the label varies depending on the product:
Do eBags cover shipping?
If the reason for your request is a faulty product and eBags accepts your request, they will cover the shipping costs . You will still have to pay the shipping fee if they deny your request.
How long does it take to return an ebag?
eBags allows the return of its merchandise only by mail; just ensure that returns for online orders must take place within 30 days after the original shipment date in order to receive a credit in the original form of payment.
What is an ebag?
eBags is an American online retailer engaged in the sale of handbags, luggage and backpacks. The company offers products from ~650 brands. In case you are looking to return your sports merchandise, bought from the company. If you have bought some products from the eBags and you are not satisfied, you can conveniently return to the company.
What is the Eastbay customer service number?
What is Eastbay Customer Service Number?#N#You can call Customer Service number contact 18008415784. You can call Mon to Friday 7 AM to 7 PM and 9 AM to 6 PM CDT on Saturday.
Does ebags have a return policy?
eBags has a very convenient and hassle-free return policy for its customers . The company requires you to provide returns in original packing and products should be produced in original condition.
Can you return sports merchandise?
Incase you are looking to return your sports merchandise, bought from the company. The company will accept your return of the stock, un-printed merchandise back for any reason and if you are not satisfied with the company’s products, you can easily return its products easily by mail.
Do eBags return items?
Returns are generally directed to the original mode of payment by eBags, make sure that the items are in original condition and original packaging.
Do you have to return a product in original packaging?
The company requires you to provide returns in original packing and products should be produced in original condition .
eBags - Supra DLX 3 piece set
I placed an order for this set on 11/29/21. Order #EBG35171076. I immediately tried canceling the order, I was told that I could not and to refuse delivery. I did that, and ebags confirmed that they received it on 12/8. I have been told a couple times not that they have processed my refund, but I have not received anything.
eBags - Not allowing an order still in process to be cancelled
After confirming an order yesterday (June 21) (Order Number: EBG35121845), I was surprised not to see an expected delivery date. As I wasn't planning to be at the proposed address beyond the weekend, I immediately contacted customer service and tried to cancel.
eBags - Impossible to return their products
I have read their return policy and completed the form to receive a return label. Every time it says "try again later." Later hasn't produced a form. If you fill out their contact form you get a confirmation that they received --NO additional correspondence is received. Next time I'll buy from Amazon and not have this problem.
eBags - I will not buy from them again
eBags is absolutely terrible company and there is no customer service!! When I tried to contact eBags via phone they never picked up and their line was always busy! I wasn't able to reach anyone no...
eBags - Do not use Ebags!
Ordered a bag from eBags and it looked nothing like pictures on their website! It was just a cheap copy of what was in the actual photo. Material was very cheap and I was extremely disappointed with my purchase.
eBags - misleading pricematch
I purchased the northface sweeper bag from ebags.com, a few hours later I found the bag for 25 dollars cheaper http://www.sunnysports.com/Prod/NFCPSWN.html#ReviewInfoTab. I contacted the customer...
eBags - Fraud - Return credit issued then reinstated 5 months later
I returned a $125 bag. The company took weeks to credit me. I had to make multiple calls. They told me on the phone they received the item and had not gotten around to giving me credit. I asked for email confirmation of the return (they send emails for the purchase so doesn't that make sense). They refused.. (dealing with a foreigner).
Cancel an order you made within the last hour
If you made your purchase within the last hour and the seller has not yet shipped the order, you can start a cancellation request, asking the seller to cancel your order. Here's how:
Cancel an order you made more than an hour ago
If it's been more than an hour since your purchase, you need to contact the seller and ask them to cancel it for you. Here's how:
What if the buyer requests to cancel the order?
If you receive a notification from eBay that the buyer has requested to cancel the order, you'll have 3 days to accept or decline the request.
What happens after an order is canceled?
When you cancel an order, a full refund will be issued automatically. Once the buyer has been refunded, you may be eligible for a fee credit as per our fee credits policy.
If there is an issue with the refund
If there's an issue with the refund, we'll notify you immediately to let you know. We'll also ask that you try to issue it again by selecting the Retry refund button in the notification. If you still can't issue the refund, try selecting a different payment method to fund it. Learn how refunds are funded .
Overview
eBags has a consumer rating of 2.04 stars from 123 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about eBags most frequently mention customer service, delivery date and return policy problems.eBags ranks 4th among Luggage sites.
Reviews (123)
Customer service (or lack of!) The bag I bought was to be an exact replacement for the one I had that lost a wheel in traveling. I wrote the company twice about this issue with no response, so I purchased a new one. The description said it was to have a tote strap to attach a briefcase or tote but none was on the bag.
About the business
Shop now to find the best luggage online. Since 1999, eBags has been the #1 luggage and backpack store online selling a variety of travel gear including bags, backpacks, suitcases, travel accessories
