Receiving Helpdesk

how do i add clients to my genie 2

by Anya Bednar Published 2 years ago Updated 2 years ago

How do I add clients to my Genie 2?

  • Press MENU on your Genie HD DVR remote.
  • Select Settings & Help, then Settings, then Whole-Home.
  • Choose Manage Client, then Add Clients.
  • Go back to the TV where you set up the Genie Mini connection.
  • Use the remote to select Continue and enter the PIN when prompted.
  • Select Add a New Location.

Pair additional Mini(s) to the Genie 2 server
Note: The ADD CLIENT session (indicated by the flashing green button on the Genie 2 server) times out after 60 minutes. Press the ADD CLIENT button if you need more time.

Full Answer

How do I install the access card in the Genie 2?

The Access Card will be pre-installed in the Genie 2. The Access Card is paired to the Genie 2 (with a Receiver ID) and can be swapped out with a new Access Card if necessary. The Card Number is located on the back side of the card. The way to insert the card is explained with an illustration near the card slot.

What is the Genie 2 on DirecTV?

DIRECTV’s Genie 2 offers a sophisticated integration and enhanced customer experience. The Genie 2 does not need a connection or output to a TV. It services Genie clients like Genie Mini and Wireless Genie Mini receivers. Below is information on Genie 2 features and how to fix common errors.

What is the Genie 2 from AT&T?

I. OVERVIEW. Welcome to DIRECTV video service from AT&T. The Genie 2™ is the next-generation Genie Server satellite receiver. It provides breakthrough features, sophisticated integration and enhanced customer experience.

How many clients can you have on a Genie 2?

The Genie 2 supports 7 clients, of which 2 can be showing 4K at any time. However, you can't choose to use regular receivers. They simply can't be added to your account.

How do I setup my DIRECTV client?

Pair the Wireless Genie Mini with your Genie HD DVRPress MENU on your Genie remote.Select Settings > Whole-Home > Manage Client > Add Clients.Write down the PIN you see on the screen. ... Go back to the TV where you connected the Wireless Genie Mini.Use the remote to select Continue and enter the PIN when prompted.More items...

How many Genie mini Clients can I have?

You can connect up to 8 clients to your Genie. It doesn't matter whether they are wired or wireless, but you can't connect more than 8. However, there's a little more to it than that. If you have an older Genie, models HR44 or HR54, only 3 can be active at any one time.

How do I connect my Genie 2?

7:199:00Installing The Genie 2 - YouTubeYouTubeStart of suggested clipEnd of suggested clipAdd the power source plug it in and activate the client connect. The DirecTV ready for K TV to theMoreAdd the power source plug it in and activate the client connect. The DirecTV ready for K TV to the MOCA network using a Decca connect the client to the mokra. Network then to a TV add.

How do I add a client to my DirecTV Genie?

Press MENU on your Genie remote.Select Settings > Whole-Home > Manage Clients > Add Clients.Write down the PIN displayed on the screen. ... Return to the TV where you connected the Genie Mini.Use the remote to select Continue and enter the PIN when prompted.Select Add a New Location.More items...

What is the difference between Genie and Genie 2?

HS17 Genie2 is a tower Genie and client only system that will not allow any other DTV receivers on the account, streams to two 4K TVs at a time, no PIP, 7 tuners max and a lot of bugs that need fixing.

How many tuners does a genie 2 have?

The Genie 2 limits you to 7 tuners.

Can you have 2 DIRECTV Genies?

Sadly, DIRECTV does not allow for more than one Genie activation on each account. If you have an HR54 Genie, they at least let you have other non-Genie receivers, but with an HS17, that's the only device you can have on your account other than the clients.

How many DIRECTV wireless receivers can I have?

AT&T has now imposed an 8 receiver limit per account, and they are refusing to reactivate 2 of the receivers.

What is the Genie 2 wireless server?

Genie 2 is a central wireless server that is not connected to a TV, so it can be placed in an out-of-sight location. Less drilling and wiring around your home. Easier and faster installation is available because the connection from the Genie 2 to Wireless Genie Minis is via Wi-Fi network!

How do I update my Genie 2 software?

How to download new software for Genie 2Press the RED button on the side of the Genie 2.At this point, as the box reboots you should see thet “STATUS” LED on the front turn solid white. When you see that, press and hold the Add Client button until the white light flashes and the download will commence.

How do I activate my DIRECTV Genie 2?

Place your new Genie 2 next to your old equipment and transfer all cables and cords one at a time, connecting the power cord last. Plug the power cord into an electrical outlet. Power on your TV. Wait 3-4 minutes for the ADD CLIENT button at the top of your Genie 2 to start flashing green.

Set up the Genie 2 Server (PDF, 179KB)

Find out how to connect a replacement Genie 2 DVR. Also, learn how to return your old equipment. View PDF

Set up and activate your Genie 2

Go to your nearest TV connected to a Genie Mini or Wireless Genie Mini client and turn on the TV. If you see the WIRELESS CONNECTION LOST screen, proceed with the bulleted items below. Otherwise, skip to the activation steps.

Set up the Genie 2 Server (PDF, 179KB)

Find out how to connect a replacement Genie 2 DVR. Also, learn how to return your old equipment. View PDF

Set up and activate your Genie 2

Go to your nearest TV connected to a Genie Mini or Wireless Genie Mini client and turn on the TV. If you see the WIRELESS CONNECTION LOST screen, proceed with the bulleted items below. Otherwise, skip to the activation steps.

How many streams can a Genie 2 stream?

Allows up to 7 simultaneous video streams, 2 of which can be 4K streams. DVR storage capacity of 2TB.

Does the Genie 2 need a TV?

The Genie 2 does not need a connection or output to a TV. It services Genie clients like Genie Mini and Wireless Genie Mini receivers. Below is information on Genie 2 features and how to fix common errors. Genie 2 features. The Genie 2 is easy to use and offers customer more storage and enhances the DVR function.

Step 1 – Connect

Place your replacement Genie 2 server beside your non-working server. Transfer one connection at a time to the new server – except for the power cord. Plug the power cord into the replacement server, then into a power outlet.

Step 2 – Set up

Go to the nearest TV connected to a Genie Mini (or Wireless Genie Mini) and turn it on. If you see WIRELESS CONNECTION LOST on the screen, continue with these instructions. If not, skip to Step 3.

Step 3 – Activate

Once connected you’ll see SATELLITE DISH SETUP on screen. You can activate your Genie 2 server online or by calling our automated activation line.

Step 4 – Complete setup

Follow the guided screens to complete the Genie 2 setup. When the NEW LOCATION screen displays:

Step 5 – Pair additional Mini (s)

You need to pair each Genie Mini to the new server, even though the location may have been previously set up.

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