What does shipment on hold mean FedEx?
FedEx will hold your package for up to 7 days for both FedEx Ground® service and FedEx Express® service before it's returned to the shipper. You'll need to bring your tracking number, government-issued photo ID, and your door tag number. To learn where your package is being held, you'll need to track your package.
Can I put a FedEx delivery on hold?
Sign up for FedEx Delivery Manager® to place a temporary hold on your packages. We'll hang on to your FedEx Express and FedEx Ground packages for up to 14 days. Plus, it's free. Sign up for FedEx Delivery Manager® to place a temporary hold on your packages.
How do I Unhold my FedEx package?
Select Manage Delivery, then Hold at Location. Click Continue to acknowledge that requesting that your package be held for pickup may change your delivery date. You also have the option to cancel the request by selecting Nevermind. From the options provided, choose the location where you want your package to be sent.
How long does a FedEx hold request take?
Your package will be held at the indicated location for 5 business days, after which time it may be returned to the shipper. You may request another delivery attempt by calling 1.800. GoFedEx 1.800.
How do I put my package on hold?
New USPS Hold Mail Requests Here's how to submit your next USPS Hold Mail request: Create or sign in to your USPS.com account. Go to USPS Hold Mail and follow the steps to verify your identity. Once your identity has been verified successfully, you won't have to complete this step again for your current address.
How do I hold a package for delivery?
By phone call: A hold mail or package request can be activated by calling USPS during business hours one day prior: 1-800-ASK-USPS. In-person: Fill out an authorization form at the local post office during business hours.
Can I intercept a FedEx package?
Did you know? You can use the FedEx Delivery Manager® Business Toolkit to let your customers know they can take more control over their deliveries. With FedEx Delivery Manager, they can request that their package be held at a nearby location for pickup.
Can I pickup my package from FedEx?
If your package was redirected or held for pickup at a FedEx location or participating retail location like Walgreens or Dollar General, you should receive a notification via text, automated phone call, email, or door tag letting you know your package is ready for pickup.
Can I pickup a package from FedEx before delivery?
FedEx offers the ability to pick up your package personally before delivery is attempted as a 100% free service that they call “Hold at Location”. The fact that this service is completely free is another testament to the way that FedEx sees their customers.
How many attempts does FedEx make?
three timesDelivery attempts If a signature is required, the driver will typically try to deliver the package up to three times. If a label has been applied to the back of the tag, the driver was unable to leave the package due to signature requirements or felt the package was not safe to deliver.
How do I speak to a human at FedEx?
Check out our FAQ Hub for a wide range of self-serve solutions. If you still need help, call 1.800. GoFedEx 1.800. 463.3339.
How to place your packages on a temporary hold
STEP 1: First, you need to be enrolled in FedEx Delivery Manager. You can sign up for free, or log in if you are already enrolled, to get started today. Once you’re logged in, click on Vacation Hold in your profile. You can also find Vacation Hold under Manage Delivery from one of your shipping notifications.
Frequently asked questions
When you place a Vacation Hold, FedEx Express and FedEx Ground deliveries to your residential address are suspended for a date range you specify, up to 14 days. We’ll resume normal delivery on the first business day after your specified end date.
Track your package to begin
Request to redirect your package to a participating store. Simply enter your tracking number, then start managing your delivery.
Change your delivery location
Set a new delivery location for your package, up to the end of the business day before it's scheduled to arrive at the original address.
Pick it up in-store
Stop by the retail location you selected for pickup, within 5 business days. Don't forget to bring your ID and tracking number.
Package management FAQs
Discover how to manage deliveries, request a hold, and more with FedEx Delivery Manager and Hold at Location services.
Participating retailer FAQs
Get details on what packages are eligible to be held to a location near you, how long a package can be held and more.
How long is FedEx on vacation hold?
When you select a vacation hold, FedEx Express and FedEx Ground deliveries to your residential address are suspended for a date range you specify, up to 14 days. FedEx will resume normal delivery on the first business day after your specified end date.
How to contact FedEx customer service?
Call customer service at 1.800.GoFedEx 1.800.463.3339 and provide the customer service representative your tracking number. A representative will either help schedule a pickup or direct you to a FedEx dropoff location to complete the return.
What is delivery exception?
A delivery exception occurs when a package is temporarily delayed while in transit, due to unavoidable circumstances. This could be due to a weather issue, a natural disaster, a vehicle issue like a flat tire, or other conditions.
What happens if you refuse a package?
For most businesses, refusal of packages can be done by a receptionist or gatekeeper. Remember, don’t sign acknowledging receipt if you are refusing the package. If you miss three delivery attempts, a signature required package will automatically be returned to sender. If no signature is required:
Is FedEx Mobile App required?
While the FedEx Mobile App is a great tool, designed for your convenience, it is not required to get the full benefits of FedEx Delivery Manager. As a web-based service, you can access the same options for your deliveries through your favorite browser.
How to ship without a FedEx account?
Ship without a FedEx account using a credit card. Email a shipping label to yourself or to your recipient. Create a shipping label with your phone or computer. ship as a guest. Learn how to create a shipping label.
How to create a shipping label?
Create a shipping label 1 Ship without a FedEx account using a credit card 2 Email a shipping label to yourself or to your recipient 3 Create a shipping label with your phone or computer
One-time pickup
With your FedEx account, you can request a one-time shipment pickup, * and we'll send a FedEx team member to you. Schedule through the pickup application or while creating a label in FedEx Ship Manager ®. **
Recurring FedEx pickup
Do you send shipments on a regular schedule? If so, you can simplify your routine and plan ahead for recurring delivery needs with regularly scheduled pickups, including free express service. It’s a time-saving alternative to repeatedly dropping off shipments or making individual pickup requests.
Dropoff
Make the most of your time during the busy season by dropping off packages at one of our convenient locations.
Delivery Options
You can customize your shipment to your needs with value-added options from FedEx. Options include pickup, delivery, proof of delivery, C.O.D., customs brokerage, supply chain management and special handling. We even deliver on Saturdays.
Pack like an expert
With the right techniques and materials, you can pack anything successfully. Ask our pros for assistance with packaging design and testing. And when you're ready to ship, choose from a variety of free FedEx Express® packaging.
Hold for pickup options
Whether you’re shipping or waiting for a FedEx® package, you can quickly and easily request to have it delivered to the FedEx location at 2123 Link Dr. The option is available for free with FedEx Express.
Have a return?
Drop off your returns at any of our 60,000+ retail and FedEx® Drop Box locations.
Not going to be home?
No problem. Ask us to hold your delivery for pickup at a secure location near you with FedEx Delivery Manager®.
Join My FedEx Rewards
Enroll in our rewards program for free and get even more perks for choosing FedEx.