Receiving Helpdesk

fedex missing package investigation reddit

by Dr. Abby Treutel IV Published 4 years ago Updated 2 years ago

What happens if FedEx loses your package?

What do I do if my package is stolen DHL?

  • Visit the Holders and Shippers section of the DHL Express homepage.
  • Select Missing Content or Lost Shipment under the Select the claim you need to file section.
  • Complete the e-form with the required information.
  • Attach the supporting documentation if necessary.
  • Click on Submit.

What can I do if FedEx lost my package?

This is what you would have to do to file a missing package claim on your own:

  • Visit the FedEx website
  • Click on Start a Claim
  • Type in your tracking/PRO number
  • Choose your claim type
  • Fill out the online claim form
  • Provide the required documentation
  • Review the information
  • Submit your claim

What happens when FedEx loses a package?

FedEx provides a clear claim process for stolen packages. As such, if you placed an order and shipped any items through FedEx, you can easily claim for the lost package online. Once you have placed the claim, the courier resolves the claim within five to seven days.

Is FedEx responsible for lost packages?

IN FACT: FedEx drivers are responsible for damaged and lost while onhand, whereas UPS drivers are not. This explains why more UPS packages arrive damaged whereas FedEx packages don’t. Theft by drivers are highly unlikely – not because of ethical issues, but due to security of the job that pays decent salary.

Does FedEx actually investigate lost packages?

When this happens, you will need to file a claim with FedEx so the company can begin an investigation to either locate the lost parcel or compensate you for its loss.

What happens if a FedEx package goes missing?

If your package's tracking status says it was delivered, but your recipient can't find it, log in to your FedEx account, go to our tracking page, and follow these steps: Enter your tracking number or reference number. Select Manage Delivery, then Report Missing Package.

How long does FedEx take to investigate a claim?

5 to 7 business daysAll claims will be resolved based on the merits of the claims investigation. How long will the claim resolution process take? Most cases will normally be resolved in 5 to 7 business days after we receive your claim form and supporting claim documentation, unless additional time for research is needed.

Does FedEx pay if they lose your package?

FedEx Express (U.S.) We offer a money-back guarantee for every U.S. shipment. You may request a refund or credit of your shipping charges if we miss our published (or quoted, as in the case of FedEx SameDay®) delivery time by even 60 seconds.

Who is responsible if FedEx loses a package?

Summary. FedEx allows either the shipper or the receiver to file the claim for a lost package. They say it should be whoever has the interest in the items shipped. While it is always a good idea to keep open lines of communication between the shipper and the recipient, FedEx is there to help you with claims.

Can you sue FedEx for losing my package?

The table below outlines the most common reasons why people choose to sue FedEx....Can I Sue FedEx?ReasonDetailLost PackagesFedEx lost or damaged a package, failed to reimburse you, or remediate, causing damages.5 more rows

How long does it take for FedEx to resolve case?

How long will the claim resolution process take? Most cases will normally be resolved within 1 to 2 weeks after we receive your claim form and additional claim documentation, unless additional time for research is needed. Note: research may take longer depending on the complexity of the matter.

Do lost packages ever get found?

The Postal Service has its own “lost and found” department in Atlanta called the Mail Recovery Center (MRC), which some may recognize by its older name, the “Dead Letter Office.” The staff at the Mail Recovery Center is dedicated to reuniting lost letters and packages with their recipient or sender.

Who files FedEx claim shipper or receiver?

senderThe sender, the recipient or a third party can file the claim. Claims for concealed loss, visible or concealed damage, delay and FedEx® Collect on Delivery (C.O.D.) payment (where applicable) must be reported within 21 calendar days and all supporting documentation filed within 9 months of delivery date.

What percentage of FedEx packages are lost?

Damage results by carrier vary, but the study found the following percentage of damaged packages by carrier: UPS: 11 percent. USPS: 10 percent. FedEx:7 percent.

What happens if UPS loses a package?

If package is lost in shipment, UPS can issue an investigation starting with the last location there was a physical scan of the package. It will most likely end up as an insurance claim, but there are times when the package when the package shows up then next dayafter being reported lost.

What is it called when a driver delivers a package to the wrong address?

The driver may realize he delivered it to the wrong address as well when he goes to talk to the customer. This is called a driver follow-up.

What is a lost/stolen claim?

A lost/stolen claim is started with the shipping company and they start an investigation to find the package or start processing a claim with insurance. In the meantime, (hopefully) the sender is working with the receiver to find out if they want a replacement or refund for the missing item.

Can you steal packages from delivery vehicles?

Sometimes customers will steal packages out of the delivery vehicles while the driver has her back turned. Yes, this actually happened in one of the buildings I worked in. In any case when it comes to stolen packages usually the security dept works together with the local police department to catch the thieves.

How to contact FedEx International?

For shipments originating from outside the U.S. (except Canada), contact FedEx International Customer Service at 1.800.463.3339. Step 1: Log in to fedex.com. - If you don’t have a FedEx account, find the type of account that's right for you. Step 2: Select the File Batch Claims tab and download the template.

How to upload a FedEx claim?

- If you don’t have a FedEx account, find the type of account that's right for you. Step 2: Select the File Batch Claims tab and download the template. Step 3: Fill in your claims data and save your file. Step 4: Use the “Browse” function to select and upload the file.

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