Receiving Helpdesk

fedex hold at location

by Erick Bernier Published 3 years ago Updated 2 years ago

What does it mean FedEx hold at location?

A request to redirect a package to be held at a location for pickup is made after the package has been shipped. This means we'll try to deliver the package to the FedEx location you indicate in your request to redirect it instead of the original delivery address.

How long does it take FedEx to process Hold at location?

Your package will be held at the indicated location for 5 business days, after which time it may be returned to the shipper. You may request another delivery attempt by calling 1.800. GoFedEx 1.800.

What does hold at location mean?

FedEx Hold at Location (HAL) is a shipping method in which the customer chooses from a list of pre-defined FedEx locations as the destination for their order, rather than entering their own address.

Can I call FedEx and have them hold my package?

Even after a package is en route, you can request to have us hold it at a nearby location for pickup. With many shipments, there's no need to wait for a delivery attempt. Simply enter the tracking number online or call 1.800. GoFedEx 1.800.

Is FedEx hold at location safe?

It's a convenient service that secures your package deliveries so you don't have to worry about theft or damage when you aren't available to receive the package yourself. You'll take comfort knowing that your delivery waiting for you at a secure FedEx location, safe and sound.

Can I pickup a FedEx package before delivery?

FedEx offers the ability to pick up your package personally before delivery is attempted as a 100% free service that they call “Hold at Location”. The fact that this service is completely free is another testament to the way that FedEx sees their customers.

What happens if you miss FedEx delivery?

It will be held for pickup as early as the same day of your missed delivery attempt. Packages not picked up within 7 days will be returned to the nearest FedEx facility or shipper. Refer to your door tag for the pickup location and availability.

How many times FedEx will try to deliver?

Delivery attempts If a signature is required, the driver will typically try to deliver the package up to three times. If a label has been applied to the back of the tag, the driver was unable to leave the package due to signature requirements or felt the package was not safe to deliver.

Can I leave note on door for FedEx?

Yes, you can leave a signed note that FedEx can take as evidence, and leave your package in a safe place at the courier's discretion. This could be a signed door tag alongside a FedEx signature release form.

Can I intercept a FedEx package?

Did you know? You can use the FedEx Delivery Manager® Business Toolkit to let your customers know they can take more control over their deliveries. With FedEx Delivery Manager, they can request that their package be held at a nearby location for pickup.

How do I pickup a missed FedEx package?

Residential deliveries may be eligible to be redirected to a nearby FedEx location or participating retail location like Walgreens or Dollar General to be held for pickup for up to 7 days. You can use our online tool, FedEx Delivery Manager®, to submit a request. You'll need your tracking number or door tag number.

How do I speak to a human at FedEx?

Check out our FAQ Hub for a wide range of self-serve solutions. If you still need help, call 1.800. GoFedEx 1.800. 463.3339.

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