FedEx Trade Networks Customer Contact Center (8:00 a.m. - 8:00 p.m. EST) Email: [email protected] U.S./Canada/Mexico Border Customer Service Global Ocean and Air Cargo Distribution: 1.800.249.2953 1.716.879.1075: FedEx Trade Networks Transport & Brokerage Customer Contact Center FedEx Trade Networks Services:
| FedEx Express FedEx Ground Customer Service | 1.800.GoFedEx 1.800.463.3339 |
|---|---|
| FedEx Trade Networks Customer Contact Center (8:00 a.m. - 8:00 p.m. EST) Email: [email protected] U.S./Canada/Mexico Border Customer Service | 1.800.249.2953 |
How do I contact FedEx by email?
FedEx Trade Networks Customer Contact Center (8:00 a.m. - 8:00 p.m. EST) Email: ftn_customercontact@ftn.fedex.com U.S./Canada/Mexico Border Customer Service Global Ocean and Air Cargo Distribution: 1.800.249.2953 1.716.879.1075: FedEx Trade Networks Transport & Brokerage Customer Contact Center FedEx Trade Networks Services:
How to contact FedEx customer service people?
Service Alerts:
- We are currently experiencing high call volumes. To help save you time, please use our self‑service online tracking tool.
- Seasonal weather conditions may cause shipment delays. Click here to view the latest weather conditions effecting parts of Canada.
- Click here to view all service alerts.
How do I talk to a real person at FedEx?
Twitter discovered how to get past annoying automated phone systems and talk to a real person
- Naturally, other Twitter users were intrigued.
- When someone asked if an exasperated sigh counts as a swear word, @annebot explained what else might work.
- People continued to offer their own life hacks to fight the system.
- But let’s all be careful with this new knowledge. Robots don’t have feelings (yet?) but humans do. ...
Does FedEx Office have an email service?
When you email FedEx one of their customer service agents sitting in one of their call centers, likely located in Maryland or Spain or India or Philippines, will get your message in their inbox and reply to you on a first come, first serve basis. That department is open 24 hours, 7 days.
Can I contact FedEx via email?
If you need help tracking the status of your orders or shipments via email, call U.S. Customer Support at 1.800. 463.3339.
How do I contact FedEx about a problem?
Check out our FAQ Hub for a wide range of self-serve solutions. If you still need help, call 1.800. GoFedEx 1.800. 463.3339.
How do I email a claim with FedEx?
Via E-mail to [email protected]. All claims should include: The freight bill number.
How do I contact FedEx chat?
Need help? Text 29372 to chat with our Virtual Agent.
Does FedEx have chat support?
Online ChatFedEx / Customer service chat
What do you do if FedEx doesn't deliver?
If your package's tracking status says it was delivered but you can't find it, go to our tracking page and follow these steps:Enter your tracking number or reference number.Select Manage Delivery, then Report Missing Package. ... Confirm that you've checked everywhere the package might have been left by clicking Yes.More items...
What is FedEx Ground email address?
Contact Air & Ocean Freight ForwardingFedEx Express FedEx Ground Customer Service1.800.GoFedEx 1.800.463.3339FedEx Trade Networks Customer Contact Center (8:00 a.m. - 8:00 p.m. EST) Email: [email protected] U.S./Canada/Mexico Border Customer Service1.800.249.2953
Will FedEx pay for lost package?
Claims for undelivered or lost shipments must be filed within nine months of the shipment date. You will need your tracking number to submit a claim online. You can file a claim and include supporting documentation, or add it later. Simply drag and drop documents from your desktop to your claim form.
Can I get a refund if FedEx loses my package?
We offer a money-back guarantee for every U.S. shipment. You may request a refund or credit of your shipping charges if we miss our published (or quoted, as in the case of FedEx SameDay®) delivery time by even 60 seconds. This guarantee applies to all U.S. shipments, commercial and residential, to all 50 states.
How do I talk to a FedEx manager?
1.877. 339.2774 (When prompted, please say “FedEx Ship Manager.” At the next prompt, say “FedEx Ship Manager Server.” ) Support hours are Monday through Friday, 7 a.m. to 9 p.m., and Saturday, 9 a.m. to 3 p.m. Central time. You can also contact your regional FedEx support representative.
How do I report a FedEx package not delivered?
If your package's tracking status says it was delivered, but your recipient can't find it, log in to your FedEx account, go to our tracking page, and follow these steps:Enter your tracking number or reference number.Select Manage Delivery, then Report Missing Package.More items...
Why is my FedEx package stuck in transit?
When parcel is stuck in transit it means that the package is no longer progressing towards its destination and it is either kept in one of the courier company's depots for further checks or stuck in customs.
Write to Us
Reach the right person the first time, our contact forms will help you.
Call Us
Get in touch with our Customer Service for further enquiries about our services.
How to contact FedEx by phone?
How to Contact FedEx. 1 Call the general customer support line at 1-800-463-3339. 2 Call FedEx’s Telephone Device for the Deaf at 1-800-238-4461. 3 Call the Technical Support Hotline at 1-877-339-2774. 4 Call the Billing Inquiries Department at 1-800-622-1147. 5 Check FedEx’s website for country-specific contact info.
How to contact FedEx representative?
To connect to a representative, say “Representative” or dial 0 on your keypad. Method 2. of 10: Call FedEx’s Telephone Device for the Deaf at 1-800-238-4461. ...
What time does FedEx call?
You can call this number Monday through Friday, 7 a.m. to 9 p.m., and Saturday, 9 a.m. to 3 p.m. Central time.
How to talk to someone at FedEx?
Read through these contact options to pick the one that best suits your needs. Steps. Method 1. of 10: Call the general customer support line at 1-800-463-3339.
What time does the Tech Support Hotline open?
They’re open from Monday through Friday, 7 a.m. to 9 p.m., and Saturday, 9 a.m. to 3 p.m. Central time.
Can you send a FedEx letter by snail mail?
If you have forms or documents, you can send them in via snail mail. However, FedEx doesn’t specify how long they will take to get back to you if you mail them something. For International and United States FedEx services, address your letter to:
Does FedEx have an email address?
In the U.S., FedEx no longer has an email address that you can use. Instead, they have a Virtual Support Assistant that you can use to get answers and find help. Simply type in your question and follow the prompts to get started.
Track My Packages
Get the most up-to-date status of your packages from pick up to delivery — and everything in between.
Learn About My Delivery Status
We’ll explain the different package and delivery statuses you may see when tracking your package.
Shipping Resources
We're here to support you through each stage of your shipping journey.
How to Pack a Package
Want to learn how to properly pack your items to help them arrive safely? Our guide will teach you how to pack like a pro.
How to Ship Internationally
Looking to ship internationally? Our guide will walk you through what you’ll need to ship your package.
Need help to resolve an invoice or payment issue?
We’re happy to look into it for you. To get started, click the link below and select your concern from the drop-down menu.
Manage My Invoices
Use FedEx Billing Online to quickly view, manage, and pay your invoices.
FedEx - Weight Validation Fee NOT Accurate
Freight Bill Number [protected] Norman & Sons 12567 W. Norris Lane Galena, IL. We are disputing a re-way charge. We weigh everything that goes out the door and is picked up by FedEx. This was a simple shipment that we have go out several times a week.
FedEx - Fed-Ex Ground Distribution
I have had the extreme displeasure of dealing with Fed-Ex Ground delivery on a few occasions over the past few months. In the Atlanta Area, their delivery ability is nothing short of atrocious. Its paramount to gambling. One shipment might arrive ahead of time, one on time and the next weeks to months late.
FedEx - Drivers never showed up and no door tags but claims failed delivery attempts
This is ridiculous. Fedex website claims package was shipped by sender on Thursday Feb 10th, then received by San Jose site at 5:07AM and sent out for delivery on Sunday Feb 13th. I waited all day at home but the delivery was never attempted.