Full Answer
How does enterprise handle traffic violations and tolls?
In some locations, Enterprise works with local authorities to transfer liability for violations and tolls to the responsible car rental customer. When this occurs, customers pay for their violations or tolls directly to the local authorities. However, our standard administrative fee still applies.
When will I be charged for the tolls and administrator charges?
Tolls and administrator charges will be charged to the debit or credit card on file with your Rental Agreement once the toll data is received from the toll authorities, which can take approximately 4-6 weeks. What if I didn’t pay for my rental with a debit or credit card?
How do I pay for my toll or violation?
You can also pay for your toll or violation by mail. If this is your preference, mail your payment and citation number (indicated in our letter) to the following address: Why am I being charged for a violation I already paid to the issuing municipality?
What is the charge for the tollpass™ service?
The charge for the TollPass™ Service under options 1 and 2 above is $3.95 - $4.95 per usage day, not to exceed $30.00 per rental period, plus the amount of each toll. There is no TollPass™ Service charge on rental days that you don’t use a toll road.
How do I file a dispute with Enterprise?
Enterprise complaints contactsCall Customer Care on 1-855-266-9565.Visit Customer Care.Email Customer Care on [email protected] Headquarters on 314 512-5000.Tweet Enterprise Customer Care.Follow Enterprise.Watch Enterprise.
How do I get a refund from Enterprise?
Security Deposit Refunds for Debit Card Once the vehicle is returned, Enterprise will refund your checking account the amount of the deposit. The time it takes to post the refund to your account will depend on your bank. Typically, you should see a refund in approximately 5 to 10 business days.
What does Enterprise toll mean?
On roadways covered by our TollPass service, the program eliminates the need for travelers to carry change or wait in long cash payment lines at toll plazas, allowing Enterprise renters to drive through electronic toll lanes and pay tolls electronically.
What happens if I don't pay Enterprise?
If you don't return the car it's a crime of failure to return. The payment can be worked out without you getting arrested, but if you don't retune the car you will get arrested and that will cost way more than $500.
How long does it take Enterprise to refund money?
five to 10 daysWhen you return the vehicle undamaged and on time, your debit card is charged for the rental and the hold on the security deposit is lifted. Depending on your bank, it can take five to 10 days for funds to reappear in your bank account.
How long does it take for a refund to go back on your debit card?
Whether you've paid with a credit or debit card, you can return your purchase and receive a refund. The main difference is how quickly your refund processes. It takes between seven and 10 business days for a debit card refund to be approved. For credit cards, it can take anywhere between three and seven days.
Do you have to pay tolls in a rental car?
Car Rental Information Some companies will include toll charges in your bill, others will require you to pay toll charges yourself. If you are required to pay the toll charge yourself, it can be done before you travel.
Does Enterprise track your speed Reddit?
Yes they can track where the car is if needed. It's their property. You are only renting it.
Do rental cars have to pay tolls in Florida?
Most major rental car companies offer their customers the option of paying tolls with the credit/debit card used to rent the vehicle. These rental car customers can use Florida's toll roads and not worry about carrying cash or stopping to pay for tolls.
Does Enterprise send to collections?
Enterprise Collections continues to call and attempt to collect a debt. The best thing you can do is ignore their calls and speak with a company that can help you get it removed.
What happens if you never return a rental car?
If they do not return the item as agreed, they could be charged with an offense, and, if convicted, face jail time and steep fines. A person could be charged with this offense for overlooking the rental period on the vehicle or believing the agreement had been extended when it hadn't.
Can a rental car company send you to collections?
If you damage a vehicle and don't have insurance, a rental car company could send any repair charges to a collection agency as well, dinging your credit in the process.
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How To File Enterprise Rent-a-Car Complaints Through the Enterprise Rental Car Complaint Department
Enterprise's customer service is known for being unresponsive to customer problems, which is why many people turn to online reviews to voice their complaints.
How To File Enterprise Rental Complaints
If the car rental company is persistent in ignoring your complaints, you should consider contacting one of the following agencies:
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