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ejemplos de design thinking

by Micaela Gerhold DVM Published 3 years ago Updated 2 years ago

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¿Qué es el Design Thinking?

Lo hecho por General Electric es una de las fases fundamentales del design thinking: que es co-crear con tu cliente y hacerlo parte de la solución. Y si GE lo logró con niños, imagínate lo que tú puedes lograr con tus clientes.

¿Cuáles son los ejemplos de Design Thinking exitosos?

Otro ejemplo de Design Thinking exitoso lo encontramos en SAP. La empresa de software de gestión y ERP ha utilizado el Design Thinking para mejorar sus productos de manera interna. Era necesario adaptar el software para hacerlo más sencillo y manejable. Y, sobre todo, que respondiera a las necesidades reales de los usuarios en su día a día.

¿Cómo aplicar el método Design Thinking?

David M. Kelley, entonces CEO de IDEO cuenta cómo aplicar la fase de “testing” del método design thinking, les permitió llegar a una mejor solución. “Al principio, tratamos de hacer el mouse extremadamente preciso. De forma tal que si movía el mouse una pulgada, el cursor de la pantalla se moviera también una pulgada”.

¿Cuáles son las 5 fases del Design Thinking?

Decidieron hablar e interaccionar con ellos, en lugar de imaginar que es lo que sentían desde sus despachos. Aplicando las 5 fases del design thinking, empatizar, definir, diseñar, prototipar y testear su negocio empezó a despegar para convertirse en lo que es hoy.

1. Airbnb

Hoy en día todo el mundo conoce Airbnb, la web de referencia a la hora de buscar alojamiento en todo el mundo. Pero esto no siempre ha sido así. En 2009 su recaudación apenas alcanzaba los 900 dólares mensuales.

2. La Ópera de San Francisco

La Ópera de San Francisco (SFO) se enfrentaba a unos recursos limitados y a un público cada vez más reducido. Sin embargo, gracias a la metodología Design Thinking se encontró una solución que le permitió posicionarse como un nuevo referente a nivel mundial.

4. BBVA

El banco español es otro de los mejores ejemplos de Design Thinking exitosos. Gracias a esta metodología, BBVA está acercando la tecnología y humanidad, consiguiendo una experiencia de uso mucho más cercana y amable.

Microsoft

En la organización también se tiene que dar un cambio cultural y hacer accesible la tecnología de una forma práctica. Microsoft señala que con pequeños cambios en los hábitos de las personas podemos conseguir grandes avances.

BBVA

La tecnología en los servicios también ha de ser más humana. El BBVA está convencido en que el design thinking es la aproximación humana a la tecnología y al negocio.

On air shopping

Por último y trayendo como ejemplo de design thinking una start up, tenemos el caso de on air shopping.

1 – Totvs

A Totvs é uma empresa que produz softwares e aplicativos para outras empresas. Ao perceber o rápido avanço da tecnologia e a proliferação dos dispositivos móveis (tablets e smartphones, especificamente), a Totvs recorreu ao método de Design Thinking para tornar os seus produtos mais “amigáveis” a esses dispositivos.

2 – Natura

A Natura, empresa de cosméticos mundialmente reconhecida, utilizou o Design Thinking na prática para desenvolver novas soluções em produtos e serviços.

3. Revolucionando los servicios de comidas para mayores

En Dinamarca 125.000 mayores dependientes confían en los programas del gobierno para las comidas de cada día. A pesar de ello un 60 % de los mismos no está bien alimentado y un 20% incluso malnutrido. Simplemente porque no comen lo suficiente.

La solución al problema

Reunieron a diferentes miembros de la comunidad para generar un espacio de cocreación y tuvieron la idea de hacer el servicio de entrega de comidas como en un restaurante.

4. Aplicando el design thinking a la ópera

La ópera de San Francisco se enfrentaba a un público cada vez más reducido y dos estudiantes de diseño de la universidad de Standford decidieron utilizar el design thinking para cambiar esto.

5. Muchos grandes usan el Design Thinking. El caso de SAP

Quizás SAP, el gigante del software de gestión y ERP, ha sido una de las compañías más ligadas al design thinking. Hasta el punto que Hasso Plattner uno de sus fundadores intervino en el nacimiento de la D.school of Standford. Desde allí se diseminaría por el mundo entero.

Desing thinking, fallar es aprender

Aquí te he planteado 5 casos de éxito en los que empatizar, definir, idear, prototipar y testar fue el camino correcto. Pero, ¿que hay de todos esos procesos fallidos que no llegaron a nada?

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