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How do I contact DoorDash support?
Phone Support Browse help.doordash.com for answers to your questions, or call merchant support: United States (English): 855-973-1040. United States (Español): 855-834-8733. Canada (English): 647-957-7219.
Do restaurants see DoorDash complaints?
Feedback is provided by customers and is not endorsed by DoorDash. For this reason, customer feedback is private and only you can see it for your restaurant.
How do I report a problem with DoorDash?
If you don't want to bother visiting their website, here's their phone number right here: 855-973-1040. This phone number is for the customers, Dashers, as well as for the merchants. If you're a delivery worker, you can call 855-864-7626 to reach a company representative directly.
What happens if you complain too much on DoorDash?
You should call DoorDash customer service on 855-973-1040 and explain why you would like a refund. Please note that DoorDash can temporarily suspend their phone customer service if they're experiencing a heightened volume of customer requests. In this instance, you should use the live chat option instead.
How do customers place DoorDash orders?
When hungry customers are ready to place a delivery order, they can browse restaurants on the DoorDash app or website. Customers can search for their favorite establishments, or filter restaurants by cuisine, location, delivery times, promotions and more.
How do restaurants receive DoorDash orders?
The order protocol is the way that restaurants receive orders from a technology partner like DoorDash. Restaurants can choose to receive orders on the device of their choice to maximize their off-premise efficiency. At DoorDash, restaurants have four options for their order protocol:
5 tips for successful delivery operations
To increase the efficiency of your takeout operations, create a streamlined menu featuring a few key items. While you want to include your popular items, prioritize food that will not be a soggy mess by the time it arrives at the customer's home.
Delivery, simplified
You don't need a complete overhaul of your restaurant when it comes to delivery — that's why DoorDash offers a variety of protocols to seamlessly integrate with the technology, supplies, and staff you already have. If you've been waiting to get on board, now is the time to try out DoorDash and see its positive impact on your business.