FedEx allows either the shipper or the receiver to file the claim for a lost package. Having as much information about the package can help with your claim.
How do I file a FedEx claim for a lost package?
Use the online tool to file a claim for shipments that are damaged, lost or missing contents. Use the online tool to file a claim for shipments that are damaged, lost or missing contents. File a claim for FedEx Express ®, FedEx Ground ® or FedEx Freight ® shipments. Filing is fast and easy.
How do I file a batch claim with FedEx?
Step 1: Log in to fedex.com. - If you don’t have a FedEx account, find the type of account that's right for you. Step 2: Select the File Batch Claims tab and download the template. Step 3: Fill in your claims data and save your file. Step 4: Use the “Browse” function to select and upload the file.
How do I file a claim for lost or damaged shipments?
Use the online tool to file a claim for shipments that are damaged, lost or missing contents. File a claim for FedEx Express ®, FedEx Ground ® or FedEx Freight ® shipments.
How long does it take to file a claim with FedEx?
To file a claim with FedEx you must lodge all relevant paperwork within 21 calendar days (three weeks) of the date of the delivery. The claim can be submitted via post, fax, or email and must be sent to the shipping company’s Customer Support department.
Does the shipper have to file a FedEx claim?
File promptly You must file your claim for damaged or missing contents no later than 60 calendar days from the shipment date for U.S. packages and 21 calendar days from the shipment date for international packages. Claims for undelivered or lost shipments must be filed within nine months of the shipment date.
Who files claim with FedEx?
The sender, the recipient or a third party can file the claim. Claims for concealed loss, visible or concealed damage, delay and FedEx® Collect on Delivery (C.O.D.) payment (where applicable) must be reported within 21 calendar days and all supporting documentation filed within 9 months of delivery date.
How does a claim work with FedEx?
You can file a claim online for a FedEx Express®, FedEx Ground®, or FedEx Freight® shipment that's damaged, lost, or missing contents. You'll need your tracking/PRO number and any necessary supporting documentation, such as a photo of a damaged package, serial number of lost merchandise, or copy of a receipt.
Why would FedEx deny a claim?
The shipping company takes no responsibility for the packing of items. If there were damages due to poor packing, the fault lies with the sender. If the box shows no exterior damage but the product is damaged, this classifies as a packing fault and your claim will be denied.
Can I get a refund if FedEx loses my package?
We offer a money-back guarantee for every U.S. shipment. You may request a refund or credit of your shipping charges if we miss our published (or quoted, as in the case of FedEx SameDay®) delivery time by even 60 seconds. This guarantee applies to all U.S. shipments, commercial and residential, to all 50 states.
Is FedEx responsible for stolen packages?
FedEx. If you have a lost or stolen package, FedEx lets either you or the seller file a claim to cover your losses. The company typically covers up to $100 of the total value of the shipment or the full amount that you insured.
How long does it take FedEx to investigate a claim?
between 5-7 business daysMost cases are resolved between 5-7 business days after your claim form has been received, unless additional time for research is required.
What if FedEx lost my package?
If your package's tracking status says it was delivered, but your recipient can't find it, log in to your FedEx account, go to our tracking page, and follow these steps: Enter your tracking number or reference number. Select Manage Delivery, then Report Missing Package.
What do I do if FedEx denies my claim?
0:196:34What to do When FedEx Denies Your Insurance Claim - YouTubeYouTubeStart of suggested clipEnd of suggested clipWe must respectfully decline your claim. Now you're always going to get one of these letters or justMoreWe must respectfully decline your claim. Now you're always going to get one of these letters or just be you ready for it if you get a damaged package. They are not gonna just pay out the money for it.
Can you sue FedEx for losing my package?
The table below outlines the most common reasons why people choose to sue FedEx....Can I Sue FedEx?ReasonDetailLost PackagesFedEx lost or damaged a package, failed to reimburse you, or remediate, causing damages.5 more rows
Who do I call if my package was not delivered FedEx?
Calling customer care service at (800) 463-3339 and saying track my package.
Who can have responsibilities when making a claim on freight?
Both the shipper and the receiver can have certain types of responsibilities when it comes to making a claim on freight. To ensure that your rights are protected, you should be familiar with the different areas of responsibility.
What is freight claim?
In the event that items in transit are lost or damaged, freight claims are the means of recovering some of that lost value. However, just as in any insurance situation, it is very important that you take all of the proper and appropriate steps. In order to make a freight claim, for example, you will have to be certain that you have properly filled ...
What is the responsibility of the shipper?
The shipper is typically deemed to be responsible for areas including proper packaging, properly marking all packages, and ensuring that all items are correctly and properly described on the relevant shipping documentation.
Can you pursue a freight claim?
When a freight claim is not supported by the appropriate freight claim forms and other documentation, then it is usually not possible for you to pursue your claim effectively. Every freight claim form you fill out should be kept on record and reviewed by a qualified professional.
Who is responsible for documenting loss or damages that might result from the carriage and delivery of freight?
Areas of Responsibility Typically Assigned to the Receiver. The receiver , also often noted as the consignee, is responsible for documenting any loss or damages that might result from the carriage and delivery of freight.
Can a freight claim be resolved?
If the receiver falls to document the loss or damages, or fails to do so in a prompt and appropriate manner, then the loss cannot be resolved by means of a freight claim. It is clear, then, that both parties should do all within their power to ensure complete documentation of items, transit, and end results.
How long does it take to file a claim with FedEx?
To file a claim with FedEx you must lodge all relevant paperwork within 21 calendar days (three weeks) of the date of the delivery. The claim can be submitted via post, fax, or email and must be sent to the shipping company’s Customer Support department.
What happens if FedEx loses a package?
If the parcel is lost or damaged, the customer will return to you to lodge a complaint and possibly ask for their money back.
Does FedEx make loss and damage claims?
When using FedEx as your shipper, any Loss & Damage claims are actually freight claims. It doesn’t matter how big or small your business is, or the size of the shipment. The process for this can be time consuming and labor intensive. Many companies find the task overwhelming, ending up not making the claim and writing the loss off, ...
Does FedEx take responsibility for packing?
The first factor they’ll investigate is how you packed your parcel for shipping, and if you followed their guidelines. The shipping company takes no responsibility for the packing of items. If there were damages due to poor packing, the fault lies with the sender.