Boden offer free returns and give you 3 months to return items for a full refund. Items from the clearance section or sale are not free to return and need to be sent back within 14 days. How long does it take to get a refund from Boden? Goods are returned to Boden at your own expense. We will write to confirm your return has been processed.
What is Boden’s return policy?
For orders made directly through Boden, we operate a no–quibble returns policy and if you return an item within 3 months of receipt, we’ll give you back the amount you paid for the item*.
Can I return a Boden item to a Waitrose store?
Items bought from a John Lewis concession, or Next (and other third parties) can only be returned to one of their stores. Items bought from a Boden shop, or online, can be taken to a Waitrose store. There are a small number of Waitrose stores that cannot accept Boden returns, please see the list below:
Can I return a Boden item to a John Lewis store?
Items bought from a Boden concession within John Lewis stores, on johnlewis.com and Next Label (and other third parties), can only be returned to one of their stores, or via their online returns channel. The paperwork inside your parcel includes instructions, but if you need further details, you can also check their website.
Can I use rebound for International returns?
For international orders we have teamed up with ReBOUND to offer you the cheapest and most efficient returns possible. We still accept returns 3 months from your order and all the same conditions apply as UK returns. Click here to find out if you are able to use ReBOUND returns from your country and how long returns will take.
What is the return policy at Boden?
You have 7 days to return a sale item, with the exception of 'final sale' items (all priced ending . 99 cents) which cannot be returned. - With the exception of FINAL SALE options, you have 7 days in which to return sale items.
How do I get back to Boden from Ireland?
HOW TO RETURN AN ORDEREnter your order number.Select your return option.Complete payment - in your local currency.Print the returns label, attach it to your order and take it to the location you selected.
Is there a Boden store in the US?
Stop in for unique, seasonal designs at this widely popular, London-based retailer's outlet shop in Scranton. Boden Outlet, inside the historic Scranton Life Building, is the company's only physical store in North America.
How do I return with rebound?
Shoppers are directed to the returns portal from your return policy. They'll need their email address & order number handy to start their return. Shoppers will then select which items they're returning and why. They'll pick their preferred return method, with a map to help them spot the most convenient location.
How do you do a rebound return?
Within a few clicks, shoppers can select the items they wish to return, indicate a return reason and find their nearest carrier from our global network of logistics partners. They can then show a QR code at their local drop-off point, hand over the product they want to return, and they're done!Apr 29, 2020
Where is Boden clothing made?
All Boden clothing and footware is exclusively designed in London, England. Our clothing has been made to the highest standards in one of the following countries; China, Hungary, India, Indonesia, Macedonia, Morocco, Philippines, Portugal, Romania, Spain, Sri Lanka, Thailand, Tunisia, Turkey, United Kingdom, Vietnam.
Is Boden a British company?
Boden is a British clothing retailer selling primarily online and by mail order and catalogue. It was founded by Johnnie Boden in 1991 as a mail-order business. The company sells in several countries, with websites for the United Kingdom, the United States, Germany, and Australia.
Does Boden fit true to size?
I find them true to size although occasionally the reviews will tell you to size up or down on individual garments. It's quite large sizes. I would get your actual size and the one down and send one back. I find them true to size, if sometimes a little large round the bust.May 25, 2018
What's your returns policy?
For orders made directly through Boden, we operate a no–quibble returns policy and if you return an item within 3 months of receipt, we’ll give you back the amount you paid for the item*.
What's your returns policy during a sale?
Our 3 month return period does not apply to sales goods: Clearance or sale items must be returned within 14 days of receipt of the order for a cash refund.
How do I return my order?
Although we hope you love your order, there may be times when you need to return items to us. To do so, simply follow the instructions below:
Can I take my return to Waitrose, John Lewis or Next?
Items bought from a John Lewis concession, or Next (and other third parties) can only be returned to one of their stores.
Lost your returns label?
You are welcome to request a UK free returns label via web chat, or through our contact us page. Have your order number to hand and let us know if you would like a Hermes label emailed to you (printer required), or a Royal Mail label sent by post. It’s as simple as that!
Where should I send my return?
Please address your return to: Boden Returns Department Kirby Road Glenfield Leicester LE3 8DU
Lost your returns form, or need another (for an additional return)?
Don’t despair! You can print a copy of your order from your online account. Alternatively, a note with the following information will do:
WHAT'S YOUR RETURN POLICY?
For all transactions, exclusions apply (see below)* For purchases made through boden.eu we operate a no quibble returns policy and if you return an item within 3 months of receipt (although this is reduced to 14 days on sale goods), we'll give you back the amount you paid for the item (see postage and packing cost terms) or offer an exchange, whichever you prefer, no questions asked.
HOW DO I RETURN WITH ReBOUND?
If you live in one of the countries listed below, you can track your returns through our partner, ReBOUND, where we've made returning your items even easier and cheaper.
HOW DO I RETURN AN ORDER?
If you are returning goods for a refund, these can be sent to the address below:
WILL BREXIT AFFECT MY RETURNS?
We’re still here, brightening days one spotty parcel at a time, and will be processing returns as usual. To avoid delays, please send your unwanted items to our new returns address in Germany:
WILL I GET BACK THE ORIGINAL POSTAGE AND PACKING CHARGES THAT I PAID IF I CANCEL MY ORDER?
If you are in the European Union and you cancel your order within 14 days after the day you get your goods, and you cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations.
LOST YOUR RETURNS FORM?
Don’t despair! You can print a copy of your order from your online account. Alternatively, a note with the following information will do:
HOW LONG DOES IT TAKE TO PROCESS MY RETURNS?
We try to process returns as quickly as possible, but it can take up to 14 days when we're very busy.
Can I exchange my order?
If you used PayPal to pay for your order, sorry to say that we’re unable to offer an exchange. Please return your item (s) for a refund and place a new order.
How long do I have to exchange items?
We’ve had to pause exchanges for now. Don’t worry, anything you’ve returned for an exchange will be automatically refunded.
Do I have to pay for postage if I want to exchange an item?
We’ve had to pause exchanges for now. Don’t worry, anything you’ve returned for an exchange will be automatically refunded.
How long will my exchange take?
We’ve had to pause exchanges for now. Don’t worry, anything you’ve returned for an exchange will be automatically refunded.
Will my offer be applied to my exchange?
We’ve had to pause exchanges for now. Don’t worry, anything you’ve returned for an exchange will be automatically refunded.” at the top of the content section.
What if I want to exchange my item for something cheaper or more expensive?
We’ve had to pause exchanges for now. Don’t worry, anything you’ve returned for an exchange will be automatically refunded.
Lost your returns form?
Don’t despair! You can print a copy of your order from your online account. Alternatively, a note with the following information will do:
How long will my refund take to process?
We are pleased to say we process your returns in Australia, rather than waiting for them to get back to the UK. We try to process them as quickly as possible, but it can take up to 14 days when we’re very busy.
Can I return more than one order in a parcel?
Certainly, but please ensure that the correct paperwork for each order is enclosed in your returns parcel. It would be really helpful if each order can be separated, so that it’s clear which items belong to which order.
HOW LONG DO I HAVE TO EXCHANGE ITEMS?
We’ve had to pause exchanges for now. Don’t worry, anything you’ve returned for an exchange will be automatically refunded.
HOW LONG WILL MY EXCHANGE TAKE?
We've had to pause exchanges for now. Don’t worry, anything you’ve returned for an exchange will be automatically refunded.
WILL MY OFFER BE APPLIED TO MY EXCHANGE?
We've had to pause exchanges for now. Don’t worry, anything you’ve returned for an exchange will be automatically refunded.
WHAT IF I WANT TO EXCHANGE MY ITEM FOR SOMETHING CHEAPER OR MORE EXPENSIVE?
We’ve had to pause exchanges for now. Don’t worry, anything you’ve returned for an exchange will be automatically refunded.
DO I HAVE TO PAY FOR POSTAGE IF I WANT TO EXCHANGE AN ITEM?
Our exchange service is temporarily unavailable. Don’t worry, anything you’ve returned for an exchange will be automatically refunded. See more info below.
What currency is Boden in?
All payments made at Boden.co.uk are in pounds sterling. If you use a card in a currency other than sterling, the rate of exchange and any additional fees will be set by your card issuer.
Does Boden accept PayPal?
Boden.co.uk accepts most major credit and debit cards; VISA, Mastercard, Maestro, and AMEX. You can also choose to pay using PayPal (please note that exchanges cannot be processed on orders paid with PayPal). All credit and debit cardholders are subject to validation checks and authorisation by the card issuer.
