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complaints about safelite auto glass

by Germaine Brakus Published 4 years ago Updated 3 years ago

Is Safelite dependable?

Is Safelite AutoGlass reliable? Safelite is a reputable auto glass repair company that's known for repairing or replacing damaged windshields. Many positive customer reviews mention the company's excellent customer service and knowledgeable Safelite technicians.03-Dec-2021

Is Safelite glass as good as OEM?

The Safelite glass quality is generally satisfactory, though. When it comes to OEM glass vs Safelite, you have better assurance of almost par Safelite windshield quality with the original glass, but not necessarily at 100%. Nonetheless, they offer a lifetime warranty for added assurance.

Does Safelite have a cancellation fee?

In the case of prepaid service booked through Safelite.com, a cancellation fee, plus applicable taxes, may be charged if the service is cancelled in full. You will be refunded your original payment amount minus the cancellation fee.

Which car windshield is best?

Pittsburgh Glass Works (PGW) PGW is the preeminent supplier of a car windshield and the brand is best known for its excellent quality automotive replacement glass that is fabricated with the traditional processing directions, tooling, and quality inspections.

Who owns Safelite auto glass?

BelronSafelite / Parent organizationBelron is a vehicle glass repair and replacement group operating worldwide across 34 countries and employing over 25,000 people. Wikipedia

Is there different grades of windshield glass?

There are three types of windshield glass that can be used on your vehicle; dealer glass, aftermarket glass, and Original Equipment Manufacturer (OEM) glass.

Does Safelite take PayPal credit?

Safelite offers several different purchase options for use of the Services. You may pay for the Services by credit card or with your PayPal account.13-Nov-2020

Which is better Saint Gobain or AIS glass?

Saint-Gobain employees rated their % Recommend to a friend 22% higher than Asahi India Glass employees rated theirs. Saint-Gobain employees rated their Positive Business Outlook 12% higher than Asahi India Glass employees rated theirs.

Does Safelite use manufacturer windshields?

Safelite buys its glass from the largest and most sophisticated glass manufacturers in the world; companies that work directly with and supply to the vehicle manufacturers.

Are windshields better than others?

OEM Windshields offer the benefit of being identical to the windshield that was installed when your vehicle was manufactured. OEM windshields are made by the same companies that manufactured your original windshield and will match the original windshields color, thickness, fit and shape.

About Safelite AutoGlass

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Safelite AutoGlass Company Information

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Safelite AutoGlass Customer Service Contacts

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Safelite AutoGlass Customer Service. Initial Safelite AutoGlass complaints should be directed to their team directly. You can find contact details for Safelite AutoGlass above.

Safelite AutoGlass Complaints & Reviews, Page 5

This is the 3rd time saflite has came out to do the first job it intended to do! they incovienced me so much i lost $375.00 of my livelihood because of there mistakes and then what do they do cant send someone back out till tomorrow and thatll cost me ANOTHER 375.00 if i miss that day of work too! I only get these jobs every now and then so when i loos them i loose ALOT and they still wont accomadate me the right way!! EVERYBODY DO NOT USE SAFELITE AUTO GLASS OF FORT LAUDERDALE THEY ARE SCAMMERS AND SEND HOMELESS LOOKING DIRTY PEOPLE TO YOUR HOUSE! and there site says they do all these different things when there done lean up the glass wash your window and clean anything up thatneeds to be cleaned or they caused and they didn do NOT ONE OF THOSE THINGS AND THE FARTHEST FROM PROFESSIONALISM THAT IVE EVER SEEN!!.

Safelite's nowhere, Safelite's disgraced

I would give no stars if I could.#N#Mid July I had a rock hit my window but I couldn't see where it hit. The next day my window began to crack so I called my insurance company and they got me in touch with Safelite. Safelite could not get me an appointment with the local shop for 6 weeks. Okay, no big deal.

Safelight does not stand behind their product

My insurance company recommended Safelight for replacement of my car windshield. First piece of glass had a bad distortion right in the driver side line of view. The tech noticed, agreed it was bad, and had no problem ordering a new windshield.

Complete disaster

Complete disaster! Avoid them at any cost! While replacing my front window, they destroyed the hood of my almost new car. "New window blew up during installation", was their explanation. Now I have to repaint the whole hood. Quick fix turned into a damaged car and lot's of issues to deal now with.

Come on Safelite, get it together!!!

Wow, what has changed with Safelite? Call and can’t talk to a person as “100% of all appointments are online”. Great, my windshield gasket needs replaced. I have no damage but the website won’t let you go forward until you’ve selected replace or repair dings.

Frustrating

They get one star because I never got the chance to speak with a representative. The automated system hung up on me after asking for a representative. If you want simple then don't call and waste your time and your peace on them. You will get frustrated. Will never get my business.

AWFUL

terrible customer service. took forever to get to speak to a person only to then be told despite having an appointment they do not know how to order the glass i need for my care.

Safelite experience

Well, I just got my windshield replaced by Safelite.. totally impressed as this gentleman was so professional and his name was David. He told me it was going to take 45 minutes and we were shaking hands at 40 minutes that the job was complete and done.... it looked great...no messes left behind....

Ratings by Demographics

This rating reflects the overall rating of Safelite AutoGlass and is not affected by filters.

Stay far away

Fellow employees are usually pretty awesome The department I was in no longer exists

Incompetent Leadership

Some of the people you work with can be your best friends, the benefits are good, but thats just about it.

Great part time job

Nice campus and professionally managed. Company culture is inclusive. Team leads care to help.

Safelite Solutions: Great company, if you don't mind a call center job

Attentive to their workers, engaging leadership, great support system, thorough training, above minimum wage pay

No Value in Employee Retention

Safelite has decent benefits and has the great opportunity of a take home vehicle so you don’t even spend money on gas to go to work.

A true cluster!

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