How do I contact West Elm?
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What is West Elm return policy?
West Elm return policy. Eligible West Elm items are able to be returned within 30 days of receipt. If you received the item from a wedding registry, you’ll have 90 days from the date of the event or purchase (whichever is later) to return it. Items that aren't eligible for return are: Final sale items (with prices ending in $.97 or $.99)
Does West Elm have a Presidents Day Sale?
This year, Presidents' Day falls on Monday, February 15. The holiday happens annually on the third Monday of February. With any luck, you'll be able to combine Presidents' Day deals with day-after discounts to get even cheaper Valentine's Day candy. When Do Presidents' Day Sales Start?
What is west Elms return policy?
What is West Elm’s Return Policy? Most items are eligible for return within 30 days of purchase. Ineligible items such as final sale, monogrammed items, and gift cards cannot be returned.
What is the return policy for West Elm?
Can I return or exchange an item? Eligible items can be returned for a refund of the merchandise value within 30 days of receiving an order or 7 days for Quick Ship upholstery items. An original receipt or gift receipt is required.
Does West Elm charge return shipping?
West Elm return policy Most non-furniture items can be returned to your local West Elm location for free or mailed back via UPS (just follow the instructions on the paperwork that came with your item). You may have to pay for return shipping costs (generally between $6.50 and $13.25).31-Jan-2018
Can you return West Elm at Williams Sonoma?
Good news, newbie bride: If you registered at household favorites Williams Sonoma, West Elm and Pottery Barn, returns are totally interchangeable.03-May-2017
Does West Elm have a warranty?
west elm warrants that west elm Work Collection Licensed products are free from defects in materials and workmanship for a period of five (5) years. This warranty is valid from the date of delivery to the original End User and is non-transferable.
Does West Elm do free shipping to store?
Can you ship to store at West Elm? Unfortunately, no. However, West Elm offers a buy online, pick up in store service (often abbreviated BOPIS) for free, for items that are in stock at your selected store.12-Feb-2021
Who owns West Elm?
Williams-Sonoma, Inc.West Elm / Parent organizationWilliams-Sonoma, Inc. is an American publicly traded consumer retail company that sells kitchenware and home furnishings. It is headquartered in San Francisco, California, United States. Wikipedia
Does William Sonoma have free returns?
We take great pride in the quality of our merchandise. If for any reason you are not happy with your purchase, you may return the item(s) within 30 days of receiving the order for a full refund of the merchandise cost.
Can you return West Elm after 30 days?
Damaged or defective West Elm merchandise can be returned even after the expiry of the 30-day return window. To get a full refund, you must reach out to their Customer Care Center. They process a refund or an exchange on a case-to-case basis.
How long can you return to Pottery Barn?
within 30 daysItems can be returned within 30 days. Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the purchased amount, while returns with an original receipt will be refunded in the original form of payment.
Does West Elm have customer reviews?
This West Elm furniture review found a varied customer response based on its research. On Trustpilot, they have a ranking of 1.3/5 stars with over 280 reviews. Customers noted that there were issues with their delivery times, having reported delays or not receiving their orders.16-Feb-2021
Can West Elm hold furniture?
Some of Our stores offer certain in-store pick up options, including paid hold and ship-to-store services. We will hold your order in the store for 30 days. After 30 days, We will return your item to the store floor or warehouse, as applicable.
Where is West Elm furniture made?
AmericaThe furniture retailer's LOCAL collection Keeps it Made in America. It can be tough to find affordable, Made in America goods for your home. But retailer West Elm is making things easier through its LOCAL collection, which offers one-of-a-kind products that are designed by local makers — and are locally made.05-May-2016
How to cancel West Elm order?
can I cancel West Elm order? To change or cancel your order, contact Customer Service at 1.888. 922.4119. Front Door deliveries cannot be canceled as they are processed immediately to ensure quick arrival. We cannot accept changes or cancellations on some items, view our Return Policy.
How long does West Elm hold orders?
We will hold your order in the store for 30 days. After 30 days, We will return your item to the store floor or warehouse, as applicable. Likewise, can I cancel West Elm order? To change or cancel your order, contact Customer Service at 1.888. 922.4119.
Track Your Order
Available for online status tracking 24 hours after it has been placed.
Shipping
Items are shipped to 48 states and to Alaska, Hawaii and U.S. Territories.
Credit Card
Earn 10% Back in Rewards 2 for your first 30 days as a cardmember across our brands with the West Elm Credit Card.
Monogram Guide
Choose between traditional monogram or personalization in a variety of different fonts and color options.
How long does it take to return an item to West Elm?
West Elm allows you to return your item within 30 days of purchase or delivery, as long as you have a purchase proof. The return policy dictates the same return terms for upholstery items but excludes the following from the list of items eligible for return:
How long does it take for West Elm to process a refund?
It can take up to 14 business days for West Elm to process your refund, depending on the kind of refund you’re eligible for. The return policy specifically mentions that any request to adjust the refund amount to the price of another item will be rejected.
Does West Elm accept returns?
The company policy states that none of the outlet stores will accept returns of any kind.
Does West Elm have prepaid shipping labels?
If your mode of return involves a UPS drop-off, you will need to generate a prepaid shipping label with West Elm. For that, you have to provide your purchase details on the website or to a customer service representative.
Can you say no to endless lines at the DMV?
Are you sick of waiting in lines? So are most of our app’s users! You can say no to endless lines at the DMV if you sign up for a DoNotPay account. Our app can also help you jump the phone queue when you need to get in touch with a customer service representative.
What is a West Elm Key Rewards Card?
The West Elm Key Rewards Card can be used to make purchases and earn the best rewards across our collection of seven brands in-store, through our catalogs or on our brand websites. Williams Sonoma, Inc. brands include Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Williams Sonoma, Williams Sonoma Home, West Elm and Mark & Graham.
How to contact Westelm?
If you prefer not to receive information from us or from our select partners, please let us know by calling our Customer Service department at 1.888.922.4119 or send an email to customerservice@westelm.com.
What is key rewards?
The Key Rewards is a rich program that lets members earn and redeem rewards on eligible purchases across our collection of seven brands. There are two ways to join: Apply to be a Cardmember and earn 5% back in Gold rewards with a Key Rewards Credit Card. Or, join as a Member for free and use your registered phone number at checkout to earn 2% back in Silver rewards. Learn More
How to redeem a gift card?
To redeem, enter the 16-digit Gift Card number and the 8-digit PIN (both numbers can be found on the back of the card) at checkout, and the Gift Card value will be deducted automatically from your total. Check your gift card balance.
Can you return to West Elm?
Return to Stores – You can return most non-furniture items to your local West Elm location (West Elm outlet stores excluded). A gift receipt or original receipt is required for all returns and exchanges.
Does Williams Sonoma charge sales tax?
territories marked with an asterisk also collect taxes on shipping and processing charges. Except as otherwise noted, all sales are made by Williams-Sonoma DTC, Inc., and the local sales tax of the delivery destination is also charged.
Can furniture be delivered by white glove?
Most furniture is delivered by truck delivery with our White Glove service: items are delivered to your home by appointment to your room of choice and they are unpacked and fully assembled. Some smaller furniture pieces can be delivered by parcel carrier which does not include White Glove service (check the product page for details).
Refunds
Subject to the above exclusions, we will process a refund upon receipt of the returned/exchanged products, excluding any delivery charges you paid for through ordering.
Cancellation
If you wish to cancel your order, you may do so by calling our Customer Services department +965 182-1212 during working hours and within one hour of having placed it.
How long does it take to get a return from West Elm?
West Elm provides returns within 30 days of your purchase. Mattress returns are processed online. You may be subject to a shipping fee for returns, ranging from $6.50- $13.25. Once a return is complete, your refund is processed back to the original method of payment. West Elm is top furniture brand with physical locations nation-wide. Visit West Elm in-store or online to find your next mattress, today!
How long does it take for West Elm to process a refund?
West Elm doesn't mention a specific amount of time it takes for refunds to be processed. However, the industry standard is 7-10 business days. Reach out to West Elm's customer support for an exact amount of time.
Returns Process
- You have 14 days to return or exchange products. The returns process requires two simple steps: 1. Return the relevant products to a store as soon as possible in the same condition as supplied, in their original packaging 2. Carry the relevant invoice Please note that the duration is in accord…
eGift Card
- - Any products purchased through an eGift card will be refunded via an eGift card - Any orders placed through a combination of payment methods (e.g. eGift + Card) will be refunded via the original payment method ⚬ eGift card payments will be refunded via an eGift card and the remaining balance directly to credit/debit cards - eGift card purchases & Top ups are non-refund…
Exchanges Process
- If you would like to exchange any products, you may: - Visit the nearest store to return the items & purchase the replacement products Please note that this is subject to availability and is per our applicable policies.
Refunds
- Subject to the above exclusions, we will process a refund upon receipt of the returned/exchanged products, excluding any delivery charges you paid for through ordering. Refunds will be done only through the Original Mode of Payment. Any refunds given by us in relation to returns/exchanges will be made as follows. References to Alshaya Card refer to our gift/refund card which may the…
Cancellation
- If you wish to cancel your order, you may do so by calling our Customer Services department 800-SHAYA or +971 800-74292during working hours and within one hour of having placed it. If you paid by credit card or debit card (KNET in Kuwait), and you have cancelled in accordance with this clause then we will reverse the authorisation or process a refund transaction (as the case may b…