Receiving Helpdesk

can i cancel my bt contract if i move house

by Wiley Bartell Published 3 years ago Updated 3 years ago

The termination fee is a set charge for every month remaining in your contract. It's not a trifling amount either, and can add up to quite a hefty final bill. If you are moving home and BT doesn't serve your new address, it will set you free without a termination fee.Jun 2, 2021

Can I cancel BT if I move home?

Re: Home move and cancel contract There is nothing you can do apart from transfer your broadband to your mum`s house, otherwise you will have to pay the cancellation charge.

What happens to BT contract if I move?

What will happen to my broadband term if I move? Any term remaining on your existing broadband contract will be transferred to your new address if you take the same service there. However, if the term on your broadband contract is less than three months, a new three-month contract will apply at your new address.

How much do BT charge to cancel a contract?

BT's early termination charge is the total of the remaining monthly charges on your BT plan, less VAT and then a 1% discount. This works out as being 82.5% of your remaining monthly charges.

How can I get out of my BT contract early?

You have to pay an 'early termination fee' if you cancel your service before the end of your 'minimum contract period'. The end of the minimum contract period is usually either 12, 18 or 24 months from the date your started your service.

Do BT charge when you move house?

Are there any charges for moving home with BT? We generally don't charge any fees when you're moving home. However, there are a few cases where there may be a charge: If you have a landline only package and there is no BT line in your new home, there's a connection fee of £70 to get your new line installed and set up.

When should I tell BT im moving?

Moving couldn't be simpler Use your BT login details to start your home move journey. Let us know your new address and choose a moving date. If you can try to give us two weeks' notice, that's normally plenty of time to get you set up. We can support shorter notice periods in most cases.

Do I need to return BT equipment?

When you end the BT Broadband service you must return the BT Hub that was loaned to you, within 60 days from the date the service is terminated.

Can I transfer my BT account to someone else?

Re: Change primary account holder Contracts are not transferrable. The current account holder can move their account to another address. If you are the account holder, then you can just request a home move to your new address and transfer the service there, that would avoid any cancellation charges.

Is there a cooling off period with BT broadband?

Once you place your order you can cancel anytime up to 14 days after your service starts, or when you receive your equipment (whichever is later).

Does Sky pay BT cancellation fees?

Happily, Sky offers to pay up to £100 of cancellation fees if you want to leave BT before your contract term is up.

Can I cancel my BT contract if they increase the price?

Customers cannot leave their contracts early just because of the upcoming price rise, according to BT. The annual rise of inflation (currently 5.4%) plus 3.39% was included in the terms and conditions when you signed your contract and you therefore won't be able to cancel it penalty-free.

How long is my BT contract?

24 monthsHow long is my contract? All of our contracts vary in length. Most of our contracts are 24 months, but we do have some that are 18. Our BT Mobile contracts are mainly 12 months for SIM Only and 24 months for handset plans.

Can you take your BT number with you when you move?

Keeping your current phone number when you move home If you're moving home within your own telephone exchange area you may be able to take your current phone number with you. There's no charge for this service.

Can I move my broadband when I move house?

Most broadband providers will allow you to take your broadband service with you when you move, as long as they have coverage in that area too — although a small charge may apply.

Can I move my BT Home Hub?

Re: Moving Smart Hub Assuming you have FTTP, and an Optical Modem (ONT), then you can relocate the home hub using the internal Ethernet cabling already provided. Other people have done that without any issues.

How long does it take to move BT Broadband?

If you're new to BT, we'll aim to get your BT Broadband up and running within 2 weeks, although this can sometimes take longer. Existing customer? If you're moving home it may take us up to 2 weeks - occasionally longer - so please contact us when you know the date.

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