Full Answer
Can I have a package held at a FedEx facility?
Yes, you can request your incoming package be “Held for Pickup” at a local FedEx store/location for most packages. This is a free service unlike the “Deliver to Another Address” service which will charge you for the cost of shipping to new address based on the package’s current location and other factors.
Does FedEx intentionally hold packages?
If a package, for some reason, is early, they don’t hold it. It makes the next available movement. Of course if there isn’t a truck running, ready to go at the moment the package gets somewhere, they intentionally hold it until the truck is there. Answer: Believe it or not, FedEx does not intentionally hold packages.
How many days will FedEx hold a package?
FedEx will hold your package for up to 7 days for both FedEx Ground ® service and FedEx Express ® service before it’s returned to the shipper. You’ll need to bring your tracking number, government-issued photo ID, and your door tag number. To learn where your package is being held, you’ll need to track your package.
Does FedEx frequently lose packages?
Does FedEx lose a lot of packages? The truth of the matter is that packages very rarely get lost. All three of the major American carriers – FedEx, UPS, and USPS – have been doing package delivery for decades. They have so many failsafes built into their mailstreams that packages virtually never fall out of them with no accountability or trail.
How long is FedEx on vacation hold?
How to contact FedEx customer service?
What is delivery exception?
What happens if you refuse a package?
Is FedEx Mobile App required?
See more
About this website
Will FedEx hold my package?
FedEx will hold your package for up to 7 days for both FedEx Ground® service and FedEx Express® service before it's returned to the shipper. You'll need to bring your tracking number, government-issued photo ID, and your door tag number. To learn where your package is being held, you'll need to track your package.
Can I call FedEx and have them hold my package?
Even after a package is en route, you can request to have us hold it at a nearby location for pickup. With many shipments, there's no need to wait for a delivery attempt. Simply enter the tracking number online or call 1.800. GoFedEx 1.800.
Can I intercept a FedEx package?
Did you know? You can use the FedEx Delivery Manager® Business Toolkit to let your customers know they can take more control over their deliveries. With FedEx Delivery Manager, they can request that their package be held at a nearby location for pickup.
How long does FedEx hold a package for pickup?
The Fedex website says Fedex Ground packages are held for up to 10 days, however, there is a message in my tracking page saying my packages will be held for 5 business days starting on June 2nd. Fedex Customer Service says the packages will be held for 5-10 days.
Can I pickup a package from FedEx before delivery?
FedEx offers the ability to pick up your package personally before delivery is attempted as a 100% free service that they call “Hold at Location”. The fact that this service is completely free is another testament to the way that FedEx sees their customers.
Can you stop a FedEx delivery?
You can cancel your shipment online within 12 hours on or before the ship date printed on the label. If you do not use the air waybill or you are unable to delete it from the "Shipping History", you will not be billed for transportation charges.
Can I stop a package from being delivered?
For a fee, USPS Package Intercept® lets the sender or recipient stop delivery or redirect a package, letter, or flat that is not out for delivery or already delivered. Most domestic mailings with a tracking or extra services barcode are eligible for Package Intercept. You can only request a Package Intercept online.
Can I pick up package before delivery?
Can You Pick Up a Package from USPS Before It Gets Delivered? Right out of the gate, you should know that it's not only possible to pick up a package from USPS before delivery is initiated (or completed) but that it's actually super simple and straightforward to make happen, too.
Can I change the destination of a FedEx package?
If you're the shipper, you can change the delivery address for most shipments online by logging in to your FedEx shipping account. Alternatively, you can request to hold the shipment at a FedEx location for pickup instead of delivery. The receiver will just have to take a valid form of identification with them.
How do I put a hold on my FedEx package?
Sign up for FedEx Delivery Manager® to place a temporary hold on your packages. We'll hang on to your FedEx Express and FedEx Ground packages for up to 14 days. Plus, it's free. Sign up for FedEx Delivery Manager® to place a temporary hold on your packages.
What does FedEx holding package mean?
The Hold at Location service is exactly what you think it is. Your package will be delivered to a FedEx location or participating retailer where it will be held until you can pick it up at your convenience.
How many times will FedEx attempt delivery?
Delivery attempts If a signature is required, the driver will typically try to deliver the package up to three times. If a label has been applied to the back of the tag, the driver was unable to leave the package due to signature requirements or felt the package was not safe to deliver.
FedEx Delivery Manager
Log in to FedEx Delivery Manager. Please use the email address and password you created when you signed up for FedEx Delivery Manager.
FedEx Hold for Pickup locations
With FedEx Hold at Location, conveniently redirect your FedEx package for pickup at a location near you.
Shipping Frustrations - Not able to hold at a FedEx location
Dell is going to drive me crazy. I have ordered a package which they promptly shipped out from ebay. The problem starts when I called FedEx to have the package held at one of their locations. They informed me that they cannot do that. I would need to call Dell to have this capability to be allow...
FedEx customer service - GetHuman
The fastest way to contact FedEx, the best FedEx phone number available and their other best contact information, with tools and instructions for skipping the wait and resolving your issue quickly, as well as tips for specific popular customer service issues and reviews, advice and experiences ...
How to place your packages on a temporary hold
STEP 1: First, you need to be enrolled in FedEx Delivery Manager. You can sign up for free, or log in if you are already enrolled, to get started today. Once you’re logged in, click on Vacation Hold in your profile. You can also find Vacation Hold under Manage Delivery from one of your shipping notifications.
Frequently asked questions
When you place a Vacation Hold, FedEx Express and FedEx Ground deliveries to your residential address are suspended for a date range you specify, up to 14 days. We’ll resume normal delivery on the first business day after your specified end date.
Track your package to begin
Request to redirect your package to a participating store. Simply enter your tracking number, then start managing your delivery.
Change your delivery location
Set a new delivery location for your package, up to the end of the business day before it's scheduled to arrive at the original address.
Pick it up in-store
Stop by the retail location you selected for pickup, within 5 business days. Don't forget to bring your ID and tracking number.
Package management FAQs
Discover how to manage deliveries, request a hold, and more with FedEx Delivery Manager and Hold at Location services.
Participating retailer FAQs
Get details on what packages are eligible to be held to a location near you, how long a package can be held and more.
How long is FedEx on vacation hold?
When you select a vacation hold, FedEx Express and FedEx Ground deliveries to your residential address are suspended for a date range you specify, up to 14 days. FedEx will resume normal delivery on the first business day after your specified end date.
How to contact FedEx customer service?
Call customer service at 1.800.GoFedEx 1.800.463.3339 and provide the customer service representative your tracking number. A representative will either help schedule a pickup or direct you to a FedEx dropoff location to complete the return.
What is delivery exception?
A delivery exception occurs when a package is temporarily delayed while in transit, due to unavoidable circumstances. This could be due to a weather issue, a natural disaster, a vehicle issue like a flat tire, or other conditions.
What happens if you refuse a package?
For most businesses, refusal of packages can be done by a receptionist or gatekeeper. Remember, don’t sign acknowledging receipt if you are refusing the package. If you miss three delivery attempts, a signature required package will automatically be returned to sender. If no signature is required:
Is FedEx Mobile App required?
While the FedEx Mobile App is a great tool, designed for your convenience, it is not required to get the full benefits of FedEx Delivery Manager. As a web-based service, you can access the same options for your deliveries through your favorite browser.
How long can FedEx hold packages?
Pick the one that makes the most sense for your schedule (FedEx packages can be held up for up to 14 days) and you’ll be good to go.
How long can a package be held?
If you personally request that a package be held longer than 14 days (by contacting customer service directly and seeing if this is impossible in your specific situation) you may have to pay a little extra. The same is true if you choose to have your package rerouted to a third-party storage locker or shipping locker.
Does FedEx have vacation holds?
Vacation holds are available through the Delivery Manager platform from FedEx, also available completely and totally free of charge. All you have to do is sign up, confirm your identity and your address (FedEx sends a postcard your way to take care of that), and you are off to the races!
Can FedEx take a vacation hold?
Express and overnight delivery services from FedEx are not going to be eligible for a Vacation Hold, and a lot of other premium or time sensitive FedEx delivery services are excluded from this type of option as well.
Can you put a hold on FedEx?
Now, obviously, if your package is already delivered you aren’t going to be able to do much about having it held for you further.
Do you have to pick up a FedEx package in person?
In those circumstances (when you have a FedEx package rerouted or you have a FedEx package held at a shipping locker) you’re going to actually have to go and pick up your package in person when you have a chance. Make sure to bring identification and your tracking information.
Where do FedEx packages go?
Packages go to FedEx retail locations — the same locations you go to when you buy supplies and ship packages. They can also go to authorized participating retailers, including major grocery stores and drugstore chains. Again, not all of these locations offer the service, but many of them do.
What is a FedEx hold at location?
What Is FedEx's Hold at Location? The Hold at Location service is exactly what you think it is. Your package will be delivered to a FedEx location or participating retailer where it will be held until you can pick it up at your convenience. There are some rules, but the service is easy to arrange.
What happens if you don't have a FedEx store?
If you don't have a FedEx-only store located near you, you have the option of having the package sent to and held at a partner location. These are local retailers such as grocery stores and drug stores that offer the hold-at-location service. What happens if you don't live near a FedEx Office store? You can see if your local Walgreens, Albertsons, Dollar General, Kroger, Postal Annex, or other stores can receive and hold the package for pickup.
How to contact FedEx if recipient is overseas?
The process is slightly different as you'll have to call FedEx at 1-800-463-3339 and ask for international services to find locations.
Why do you need to hold a package at location?
If the package requires a signature, you don't have to worry about running to the door to get the package before the delivery person leaves .
How many people have stolen packages in 2020?
A 2020 survey found that one in five people had a package stolen during the first few months of 2020, and 54 percent surveyed had a package stolen in the past year. Package theft from company mailrooms is less of a concern. But at many businesses, front-office staff open the letters and packages.
Can FedEx call the recipient?
With this added detail, FedEx can attempt to call the recipient when the package arrives. When the package arrives, the recipient will take that tracking number and ID to the FedEx location to retrieve the package.
Quick FedEx customer support, with shipping and delivery help at your fingertips
Use our FAQ Hub to easily access our most-asked questions about tracking, delivery, account management, billing—and much more.
Tracking
How can I request to have my FedEx® package redirected to be held at a FedEx location for pickup?
How long is FedEx on vacation hold?
When you select a vacation hold, FedEx Express and FedEx Ground deliveries to your residential address are suspended for a date range you specify, up to 14 days. FedEx will resume normal delivery on the first business day after your specified end date.
How to contact FedEx customer service?
Call customer service at 1.800.GoFedEx 1.800.463.3339 and provide the customer service representative your tracking number. A representative will either help schedule a pickup or direct you to a FedEx dropoff location to complete the return.
What is delivery exception?
A delivery exception occurs when a package is temporarily delayed while in transit, due to unavoidable circumstances. This could be due to a weather issue, a natural disaster, a vehicle issue like a flat tire, or other conditions.
What happens if you refuse a package?
For most businesses, refusal of packages can be done by a receptionist or gatekeeper. Remember, don’t sign acknowledging receipt if you are refusing the package. If you miss three delivery attempts, a signature required package will automatically be returned to sender. If no signature is required:
Is FedEx Mobile App required?
While the FedEx Mobile App is a great tool, designed for your convenience, it is not required to get the full benefits of FedEx Delivery Manager. As a web-based service, you can access the same options for your deliveries through your favorite browser.