Does Ashley Furniture honor their warranty?
Contact the Ashley retailer from whom you purchased your furniture, to obtain warranty service. All claims must include the original bill of sale, the product serial number, and be filed within the applicable warranty period. Ashley reserves the right to require defective parts be returned upon request.
Is Ashley Furniture extended warranty worth it?
Furniture salespeople may make a strenuous effort to sell you an extended warranty. These plans are typically pitched as though they offer added protection and extend the retailer's warranty. Extended furniture warranties are never a good idea. They invalidate the manufacturer's warranty and are loaded with exclusions.
How long are couches under warranty?
Note: Most upholstery manufacturers warranty their fabrics for a maximum of one year. The product or part is warranted against defective materials or workmanship for five years, based on reasonable use.
Where is the serial number on Ashley Furniture?
Serial Numbers are 9-12 digits in length and start with either a "5" or an "S". This number can be found on the product label located on the product.
What does my furniture insurance cover?
Furniture Protection Plans are designed to cover stains and damage caused by a specific incident. Overall cleaning is not covered as this is considered maintenance for normal wear and tear as opposed to the spot cleaning provided by the plan for accidental spills.
Can you cancel Ashley Furniture warranty?
To cancel the Plan, contact Us toll-free at [1-866-483-0463]. If You cancel this Plan within the first thirty (30) days after receipt of the Plan and no claims have been made hereunder, You will receive a full refund of the purchase price.
What are my rights with a faulty sofa?
Can I return a sofa if it's not comfortable? Yes, if you bought it online. Buying a sofa online gives you the right to reject it within 14 days for whatever reason, not just because it's faulty – and then another 14 days to send it back after informing the seller you don't want it.
What does lifetime warranty mean on furniture?
Most consumers see lifetime warranty to mean one of three things: the owner's lifetime or the time he or she owns the product; the lifetime of the product itself; or the lifetime of the manufacturer.
What does warranty on a couch mean?
Furniture warranties cover things like manufacturer defects, but not performance issues – and differentiating the two areas can be tricky. Many companies also offer extended warranties to their customers at an additional charge, which can be even more confusing.
How can you tell how old a couch is?
Flip the sofa on its side and look for tags or stamps on the fabric or on the exposed areas of the frame. On newer pieces, the tag may be on or underneath removable cushions or the skirt of a couch. Determining the manufacturer also determines the potential date range of the piece.
Where is the model number on a couch?
Couches. Most couches will have a serial number—Yes, even the newer ones! If you have a newer couch, you can expect to find the serial number on the product tag. This is usually located on a label attached to the inside of the arm of the couch, the bottom of the couch, or under the seat cushions.
Is Ashley Furniture the same as Ashley HomeStore?
Ashley HomeStore (still known as Ashley Furniture HomeStore in some countries) is an American furniture store chain that sells Ashley Furniture products. Opened in 1997, the chain comprises over 2000 locations worldwide. The chain has both corporate and independently licensed and operated furniture stores.
How long is the warranty on Ashley sleepers?
Ashley Furniture Industries, Inc. warrants to you, the original retail purchaser, all mechanisms used in sleepers for three years from the date of purchase, to be free from material manufacturing defects. Ashley Furniture Industries, Inc. will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer to and from Ashley Furniture Industries, Inc., or a repair center designated by the Customer Service Department of Ashley Furniture Industries, Inc., at no charge to the original retail purchaser. After one year from the date of purchase, the sleeper mechanism warranty covers replacement parts only, and the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs.
Is leather a natural product?
Leather is a natural product, and, as such, each hide will reflect its own individuality. Some variations of shade and tone are to be expected as are the nicks, scratches, and wrinkles that only occur in genuine leather; these characteristics are in no way to be considered a defect.
Does the Orlon warranty cover velvet?
This warranty also does not cover protective finishes, velvets, velvet types, and Orlon, since by their very nature, these fabrics are of soft texture and will crush, shade and mark more readily than most fabrics; these characteristics are in no way to be considered a defect.
Does Ashley Furniture have a warranty?
Ashley Furniture Industries, Inc. warrants to you, the original retail purchaser, for a period of one year from the date of purchase, all upholstered fabrics against seam slippage, fraying, and dye transfers. This warranty does not cover tears, flattening of nap, pilling, fading, or shrinking and is not valid when heavy soiling or abuse is evident. This warranty also does not cover protective finishes, velvets, velvet types, and Orlon, since by their very nature, these fabrics are of soft texture and will crush, shade and mark more readily than most fabrics; these characteristics are in no way to be considered a defect. Ashley Furniture Industries, Inc. will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer to and from Ashley Furniture Industries, Inc., or a repair center designated by the Customer Service Department of Ashley Furniture Industries, Inc., at no charge to the original retail purchaser.
What does a limited warranty not cover?
Limitations and Exceptions. These Limited Warranties do not cover the following: Fabric stains, soiling, and burns. Border wires, which run along the peri meter of the mattress or foundation, that are bent due to moving or bending. Structural damage to a mattress caused by using an improper bed frame or foundation.
Does Dash Square have a warranty?
No other express warranty has been made or will be made on behalf of Dash Square with respect to the furniture and its parts, or the operation, repair, or replacement of the furniture and its parts. Furthermore, no representative of Dash Square or its distributors or retailers is authorized to make any changes or modifications to these limited warranties.
Does implied warranty apply to furniture?
Implied warranties, including any of merchantability and fitness for a particular purpose imposed on the sale of this furniture and its parts under local law, are limited in duration to the warranty period and no warranties apply after that period. Some areas do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.
How long is the warranty on Ashley sleepers?
Ashley Furniture Industries, Inc. warrants to you, the original retail purchaser, all mechanisms used in sleepers for three years from the date of purchase, to be free from material manufacturing defects. Ashley Furniture Industries, Inc. will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer to and from Ashley Furniture Industries, Inc., or a repair center designated by the Customer Service Department of Ashley Furniture Industries, Inc., at no charge to the original retail purchaser. After one year from the date of purchase, the sleeper mechanism warranty covers replacement parts only, and the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs.
How long does Ashley Furniture pay for labor?
is limited to repair, or at its option, replacement. Ashley Furniture Industries, Inc. will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer to and from Ashley Furniture Industries, Inc., at no charge to the original retail purchaser. After one year from the date of purchase, the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs.
What is limited warranty?
These Limited Warranties provide coverage to the original retail purchaser and do not apply to rented, business, commercial, institutional, or other non-residential uses. These Limited Warranties do not apply to (i) merchandise that was, at any time, used as a floor sample or display model, (ii) any merchandise purchased “as is” or second-hand, (iii) any merchandise purchased at a distress sale or a going-out-of business sale, or (iv) any merchandise purchased from a liquidator. All warranties, whether express or implied, cover only normal household usage. No warranty, express or implied, applies to any condition resulting from misuse, abuse, delivery or transportation damage, nor any condition resulting from incorrect or inadequate maintenance, cleaning or care. Warranty is null and void if furniture has been moved from original point of delivery to consumer.
Is Ashley Furniture responsible for shipping furniture?
Ashley Furniture Industries, Inc. is not responsible for scheduling or the cost of transporting your furniture from your home to the retailer or from the retailer to your home. You must make those arrangements with the retailer.
Does the Orlon warranty cover velvet?
This warranty also does not cover protective finishes, velvets, velvet types, and Orlon, since by their very nature, these fabrics are of soft texture and will crush, shade and mark more readily than most fabrics; these characteristics are in no way to be considered a defect.
Can children play on motion furniture?
Caution must be used in operation (opening, closing, etc.). Children should not be allowed to play on or operate motion furniture. Always leave recliners in an upright and closed position and keep hands and feet clear of mechanism.
Does a warranty cover normal household use?
All warranties, whether express or implied, cover only normal household usage. No warranty, express or implied, applies to any condition resulting from misuse, abuse, delivery or transportation damage, nor any condition resulting from incorrect or inadequate maintenance, cleaning or care.