Receiving Helpdesk

ashley furniture parts contact

by Katrina Conn Published 5 years ago Updated 3 years ago

Call: 866-436-3393 Monday-Friday, 7 a.m. to 7 p.m. & Saturday, 7 a.m. to 5:30 p.m. (CT).

Where can you buy Ashley Furniture?

Whether you're in the market for an oversized recliner, a brand-new cookware set, or a fresh-from-the-box mattress, you know Ashley Furniture most likely has ... There's truly no time like the present to finally buy that hybrid mattress you've been wanting ...

How do I contact Ashley Furniture?

  • Bedroom Furniture
  • Dining Room Furniture
  • Home Office Furniture
  • Occasional Tables
  • Entertainment Furniture

How to contact Ashley Furniture?

  • Ronald Wanek, Board Chairperson
  • Todd Wanek, President/CEO
  • Ms. Homestore Customer Care, Customer Service Representative

Where are Ashley Furniture locations?

To know more about such exciting deals, visit Ashley HomeStore at 1101 South W S Young Drive Killeen, TX 76543 or call at (254)-634-5900. You can also schedule a personalized furniture appointment by filling up a form available at release highlights the striking deals available at Ashley HomeStore in Killeen, TX.

How do I speak to a manager at Ashley Furniture?

To reach customer service, call 1-866-436-3393 or find Support here. If you would like to contact CEO, Todd R. Wanek, you may address correspondence to him at: 1 Ashley Way, Arcadia, WI 54612, USA.

How do I find the model number of my Ashley Furniture?

The model number can be found on the product label located on the product.

Does Ashley Furniture honor their warranty?

Ashley Furniture Industries, Inc. warrants to you, the original retail purchaser, for a period of one year from the date of purchase, all leather to be free from defects in materials and workmanship, seam slippage, cracking, and dye transfers.

Where is serial number on Ashley Furniture?

Serial Numbers are 9-12 digits in length and start with either a "5" or an "S". This number can be found on the product label located on the product.

What is the model number on furniture?

It'll likely be on the bottom of the table, underneath the surface, or on the inside of one of the edges. Look for a sticker, stamp, or metal plate with the number on it. What is this? Similarly, a serial number will likely be on the base of a chair.

Where do I find the model number on my couch?

Modern sofas and some not-so-modern pieces are often identified by a tag or maker's mark somewhere on the piece, typically on the bottom. Flip the sofa on its side and look for tags or stamps on the fabric or on the exposed areas of the frame.

How do I file a claim with Ashley Furniture?

CLAIM PROCEDURE Contact the Ashley retailer from whom you purchased your furniture, to obtain warranty service. All claims must include the original bill of sale, the product serial number, and be filed within the applicable warranty period. Ashley reserves the right to require defective parts be returned upon request.

What does my furniture insurance cover?

Furniture Protection Plans are designed to cover stains and damage caused by a specific incident. Overall cleaning is not covered as this is considered maintenance for normal wear and tear as opposed to the spot cleaning provided by the plan for accidental spills.

Can you refinish Ashley Furniture?

The Sociable Home refinished a 10-year-old Ashley Furniture dining table. The blog walks through the steps to remove old finish by using Citristrip. We also share how to create a custom stain color to match your dining room decor.

Is Ashley Furniture the same as Ashley HomeStore?

Ashley HomeStore (still known as Ashley Furniture HomeStore in some countries) is an American furniture store chain that sells Ashley Furniture products. Opened in 1997, the chain comprises over 2000 locations worldwide. The chain has both corporate and independently licensed and operated furniture stores.

Who owns Ashley Furniture?

Ashley Furniture IndustriesAshley HomeStore / Parent organizationAshley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. The company is owned by father and son team Ron and Todd Wanek. Ashley Furniture manufactures and distributes home furniture products throughout the world. Wikipedia

Do chairs have serial numbers?

Label Location The serial number label for seating is placed on the underside of the seat. If you have difficulty locating the label, turn your chair over and closely inspect the bottom of the seat.

How many items are in Ashley Homestore?

With more than 6000 items in our product line, we offer one of the largest selections of home furnishings available. In order to maintain high quality products at affordable prices, we choose to produce our furniture in large quantities, realizing cost savings, rather than making custom orders. You may view our online catalog at http://www.ashleyhomestore.com or find the Ashley HomeStore nearest you.

Where is the label on a chair?

For any upholstered furniture, the label with this number is attached to your furniture either under the removable seat cushion or underneath the unit/footrest.

How to find out if a store has the item you want?

To find out if a store has the item you want, call or visit the HomeStore near you. Lookup our store locations. Every store has a unique selection and may or may not have the item on display, please call first.

What is DuraBlend upholstery?

DuraBlend® upholstery offers the rich look and feel of leather using a polyurethane/leather blend to create a comfortable and economical alternative to natural leather. Fabric Contents: 57% polyurethane, 26% poly/cotton, 17% leather.

Where are the dimensions on a product?

Some products have additional dimensions, located under the "Dimensions" section on the product page.

Do you have to have item number to replace parts?

For most products, we do offer replacement parts. When contacting Customer Care, please have item number and invoice number available so they can better serve you. You can find the item number on your emailed order confirmation or invoice.

Is Ashley HomeStore owned by Ashley?

Ashley HomeStore retail furniture stores are independently owned and operated. Please contact Customer Service at your local store. Use our store locator to find their locations.

Is leather a natural product?

Leather is a natural product, and, as such, each hide will reflect its own individuality. Some variations of shade and tone are to be expected as are the nicks, scratches, and wrinkles that only occur in genuine leather; these characteristics are in no way to be considered a defect.

Is there a warranty on Ashley?

NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF ASHLEY WITH RESPECT TO THE PRODUCT AND ITS PARTS, OR THE OPERATION, REPAIR, OR REPLACEMENT THEREOF. FURTHERMORE, NO REPRESENTATIVE OF ASHLEY OR ITS DISTRIBUTORS OR RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THESE LIMITED WARRANTIES.

Does Ashley warranty cover replacement parts?

Under these Limited Warranties, Ashley’s exclusive obligation during the applicable warranty period is to repair or replace, at its option, upon examination by an authorized representative of Ashley, the applicable product or part not in conformity with these Limited Warranties. After 1 Year, the Power Foundation Frame and Power Foundation Mechanism and Electrical Components Limited Warranties cover replacement parts only. REFUNDS ARE NOT AVAILABLE. If within the warranty period, identical materials are unavailable at the time of repair or replacement, Ashley reserves the right to substitute materials of equal or better quality.#N#In addition, during the period of any applicable Labor Coverage, Ashley will pay reasonable and customary labor rates to repair or replace the defective parts (at Ashley’s option) and shipping costs from the retailer to and from Ashley, at no charge to the original purchaser. After the expiration of the Labor Coverage or for all products or parts not covered by Labor Coverage, the original purchaser will be responsible for labor, packing, and all shipping and transportation costs.

Is there a warranty on Ashley furniture?

NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF ASHLEY WITH RESPECT TO THE FURNITURE AND ITS PARTS, OR THE OPERATION, REPAIR, OR REPLACEMENT OF THE FURNITURE AND ITS PARTS . FURTHERMORE, NO REPRESENTATIVE OF ASHLEY OR ITS DISTRIBUTORS OR RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THESE LIMITED WARRANTIES.

Can Ashley replace an unattached cushion?

For Unattached Cushions with a material manufacturing defect, Ashley will replace the defective Unattached Cushion provided that the original retail purchaser during the warranty period (i) complies with the Claim Procedure set forth in these Limited Warranties and (ii) if requested by Ashley, returns the defective cushion core contained within an Unattached Cushion to Ashley Furniture Industries, Inc., Attn: Director of Quality, One Ashley Way, Arcadia, WI 54612. The remedy specified in this paragraph is Ashley’s sole liability related to Unattached Cushions.

Does Ashley Mattress have a warranty?

Ashley reserves the right to refuse service and invalidate these Limited Warranties when, upon inspection, the Ashley mattress or Ashley foundation is found to be in an unsanitary condition or when product failure is due to causes other than defective workmanship or materials. Please refer to the “Mattress & Foundation Care Instructions” section of this Limited Warranty for proper mattress and foundation care.

How Can I Order Replacement Parts From Ashley Furniture?

Ordering parts on Ashley Direct is very straightforward. The instructions from page to page are easy to follow and will take you about 6 to 10 minutes to complete . When you fill in the requested details , populate as many fields as possible. Below are details of the process:

Does Ashley Furniture Sell Replacement Parts?

The replacement parts industry of Ashley Furniture is large enough that customers can find almost everything they need. To facilitate prompt service when you call customer care, you are advised to have your invoice number and item number on hand. The item number is located on your invoice or emailed order confirmation.

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