How do I speak to a manager at Ashley Furniture?
To reach customer service, call 1-866-436-3393 or find Support here. If you would like to contact CEO, Todd R. Wanek, you may address correspondence to him at: 1 Ashley Way, Arcadia, WI 54612, USA.
How do I check the status of my Ashley Furniture order?
You can also check on your order by calling Customer Care at 866-436-3393, Monday through Friday, 7 a.m. to 7 p.m. (CT) & Saturday, 7 a.m. to 5:30 p.m. (CT).
How much is Ashley cancel fee?
A 30%Cancellation Policy A 30% cancellation fee will be charged on cancelled orders. Purchases paid by check will be refunded after 15 working days from date of payment. Purchases paid by cash will be refunded by check.
How do I pay my Ashley Furniture bill online?
You can pay for online purchases using an Ashley Advantage™ credit card/account issued by Synchrony or Great American Finance. Apply for credit here. If you already have an Ashley Advantage™ card/account through Synchrony, Great American Finance, or Genesis Credit, you can use it online.
How long does it take to get a couch from Ashley Furniture?
Depending on how close you are to an Ashley HomeStore, your order will come directly from the store or it will arrive via Ashcomm shipping service. On average, delivery will take 5-10 business days for items to arrive.
What is Ashcomm?
Company Description: Ashcomm LLC is located in Advance, NC, United States and is part of the Business Support Services Industry. Ashcomm LLC has 3 total employees across all of its locations and generates $27,976 in sales (USD). (Employees and Sales figures are modelled).
Can I cancel furniture order before delivery?
Make it clear that you need the goods by a certain date, or for a service to start or finish by a set date. If the retailer does not deliver by then, you'll be legally entitled to cancel your order and demand a refund for a deposit or the cancellation of any credit agreements.
Can I return Ashley furniture If I don't like it?
Ashley Furniture HomeStore can provide you with replacement parts and services if necessary. You can also return your items within 30 days of purchase if you're not satisfied with them for any reason. Contact customer care at 866-436-3393.
Why did Ashley furniture charge me twice?
2: If “Submit” is clicked more than once or if an address is entered incorrectly, then there is a possibility that multiple pre-authorizations will be sent. Only one pre-authorization will be charged to your account upon delivery of your order.
Can I pay my synchrony bill online?
You can make a Synchrony Bank credit card payment online, over the phone, or by mail with a check or money order. Synchrony also accepts payment by Western Union, bill payment checks from banks, and Walmart Bill Pay. The easiest way to pay a Synchrony credit card bill is online.
How do I pay my Ashley Furniture bill over the phone?
You can make payments and manage your account by calling the number on the back of your card or by contacting Synchrony Bank at 866-396-8254. There is a fee associated with phone payments.
How do I contact Synchrony Bank?
Use our automated phone system, call the Customer Service phone number on the back of your card or call 877-295-2080.
About
The metal spring systems are generally, sinuous, wire seat springs, and, where applicable, back springs. The Webbed Seating System is the webbing used to support the seating area. Leather is a natural product, and, as such, each hide will reflect its own individuality. REFUNDS ARE NOT AVAILABLE.
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Where is the serial number on a furniture unit?
A: Serial numbers are between 9 and 15 digits in length and are located in the following locations: For the following categories, the label with this number is attached to your furniture either on the back of the unit or underneath the unit: Bedroom Furniture. Dining Room Furniture. Home Office Furniture.
How to find out if a store has the item you want?
To find out if a store has the item you want, call or visit the HomeStore near you. Lookup our store locations. Every store has a unique selection and may or may not have the item on display, please call first.
What is DuraBlend upholstery?
DuraBlend® upholstery offers the rich look and feel of leather using a polyurethane/leather blend to create a comfortable and economical alternative to natural leather. Fabric Contents: 57% polyurethane, 26% poly/cotton, 17% leather.
What are the exclusions for promo codes?
As a general rule, Smart Buys, barstools, select dining chairs and sale/clearance items are excluded in promotions.
Is Ashley Furniture a scam?
Ashley Furniture Industries, Inc. has informed the Better Business Bureau that the "Ash ley Furniture" name is being used on the Internet by someone not associated with Ashley Furniture Industries, Inc., to perpetrate work-at-home and counterfeit check scams.
What happens if furniture cannot fit in the garage?
If furniture in its original packaging cannot fit through your entryway, it will be placed in a secured garage. You will be responsible for furniture assembly, furniture set up, unboxing, and removal of all packaging materials if you choose Threshold Delivery service.
Does curbside delivery include assembly?
Curbside Delivery requires that furniture be dropped off on the curb outside your home. You are not required to be home to accept the delivery and a signature is not needed. Items will be delivered in their original packaging and this delivery service does not include assembly or setup.
Ashley HomeStore - Warranty
I have reached out to the BBB as well. I purchased furniture 3/2018 along with a warranty/insurance from Montage. The salesman failed to register my protection plan at time of purchase. Went to use my protection plan 2020 and was told that Ashley was under new ownership and could not register my protection plan to get new furniture.
Ashley HomeStore - Customer service
I originally came to the Frisco store and worked with my normal sales person Pam. She was unprofessional along with the manager that I spoke with named Elliott. I feel racially profiled against and...
Ashley HomeStore - Lack of warranty service
I purchased an electric reclining leather sofa set in 2019, I also purchased the 5 year Purple Protection plan. The electronics in the sofa quite working so I called the Lubbock store and expressed to them I need to get my soft repaired.
Ashley HomeStore - Bunk beds
Bunk Beds purchased [protected] and was sent to the warehouse to pick them up. After 45 minutes in the cold, I was not given all of the pieces to the bed as I was told they were not itemized on my paid...
Ashley HomeStore - Warranty through GBS
I purchased an expensive bedroom set from Ashley and also their 5 year warranty plan (Supposedly through GBS). I tried over 6 months ago to get the rails fixed in my bed as my mattress is now being held up by bricks. The people at the store repaired one side of the bed's rail previously the other side was also poorly put together.
Ashley HomeStore - Violation of federal law
Ashley home store 7780 s cicero, burbank has engaged in price gouging and deceptive and misleading practices were used to secure sale including lying and misleading about delivery dates and I...
Ashley HomeStore - Dresser and 2 Nightstands very short
On 12-28-21 My daughter and I went online to look for a dresser and night stands for the apartment she just moved into. We saw what we wanted at Ashley Furniture, so I ordered it. When it came, the boxes seemed very small, especially for a dresser. My husband told me a lot of times when you have to put things together, the boxes are small.