How do I speak to a manager at Ashley Furniture?
To reach customer service, call 1-866-436-3393 or find Support here. If you would like to contact CEO, Todd R. Wanek, you may address correspondence to him at: 1 Ashley Way, Arcadia, WI 54612, USA.
What is an email address for Ashley Furniture?
If not, you may email us at [email protected] for a copy; please include the following information: your name and your email address or mailing address and the item number(s) you need to assemble. Or you may fax your request to 800-856-4976 or mail it to: Ashley Industries, Inc.
How do I file a claim with Ashley Furniture?
CLAIM PROCEDURE Contact the Ashley retailer from whom you purchased your furniture, to obtain warranty service. All claims must include the original bill of sale, the product serial number, and be filed within the applicable warranty period. Ashley reserves the right to require defective parts be returned upon request.
Can you buy floor models at Ashley Furniture?
Pick-up Services: Furniture and mattresses may be picked up at the corporate distribution center or at the regional pick-up centers. Only showroom floor samples may be picked up directly at a showroom.
Is Ashley Furniture and Ashley HomeStore the same?
Ashley HomeStore (still known as Ashley Furniture HomeStore in some countries) is an American furniture store chain that sells Ashley Furniture products. Opened in 1997, the chain comprises over 2000 locations worldwide. The chain has both corporate and independently licensed and operated furniture stores.
How do I opt out of Ashley Furniture Protection Plan?
To cancel the Plan, contact Us toll-free at [1-866-483-0463].
What does my furniture insurance cover?
Furniture Protection Plans are designed to cover stains and damage caused by a specific incident. Overall cleaning is not covered as this is considered maintenance for normal wear and tear as opposed to the spot cleaning provided by the plan for accidental spills.
Does Ashley Furniture honor their warranty?
Ashley Furniture Industries, Inc. warrants to you, the original retail purchaser, for a period of one year from the date of purchase, all leather to be free from defects in materials and workmanship, seam slippage, cracking, and dye transfers.
Is Ashley Furniture extended warranty worth it?
Furniture salespeople may make a strenuous effort to sell you an extended warranty. These plans are typically pitched as though they offer added protection and extend the retailer's warranty. Extended furniture warranties are never a good idea. They invalidate the manufacturer's warranty and are loaded with exclusions.
Is Ashley furniture Made in China?
Ashley manufactures living room, dining room, bedroom, entertainment, home office furniture and other home furnishings in the USA and internationally. Manufacturing and distribution facilities are located in Wisconsin, Mississippi, Pennsylvania, North Carolina, Florida, Vietnam and China.
Why is 2022 furniture so long?
The time it's taken to rebuild the factories has disrupted the furniture industry so greatly that you can expect delays anywhere from 60 days to a year for foam reliant pieces. Once again, people are still needing new furniture, so demand is up, product is low, so prices go higher.
How do I find the model number of my Ashley furniture?
The model number can be found on the product label located on the product.
Not supportive of non-sales employees
It's all about the salespeople. Despite what other departments do to support store operations, their importance is ignored. The pay rate is low, their are few, if any, opportunities for bonuses and advancement opportunities are practically nonexistent. In addition, benefits could use some upgrading.
Guest representative
It was a seasonal job. It was good. I learned some things. Was able to talk to customers and learning how to do credit applications. Pay was good. Recommend it.
Stressful at this location
Ashley Furniture could be a great place to work, but only when they have their stuff together at corporate. Since I have worked for Ashley, things have been so crazy at the corporate office that supervises the store in my region that it made it hard to go to work everyday. Pay is great, but the mental and emotional strain is no joke!
Cliquish Work Environment
Inexperienced management lack of communication. Unfair and unethical business and employment practices! Ashley has no concept of work/life balance, no weekends off.
I was hoping for a better opportunity!
The job seemed to be to be picture perfect After interviewing over the phone and in person. I got a week and a half of training and then I was on my own. That was very difficult on me. I learned quickly but became very overwhelmed without staff and not allowed to hire the staff needed. I was promised so much and never delivered.
Conflicted
The company is disorganized! The expectations change daily and do does the upper management. They do try to create a fun environment but it’s a mess! HR is sleeping with employees then firing people for attempting to expose them. Managers that work in the same location are sleeping together so when they fight the mood for the store changes.
poor cooperate support
what is promised as cooperate support is not given, one is left to fend for themselves most of the time. consistently had to lie to guests about products and arrival times.
Would not recommend
Would not recommend working here for DSG. These set of franchises say they are family oriented when they are not. Customer service title at the store is a joke. When there is an issue they are told to call the corporate store in Memphis where the representatives are rude and not knowledgeable.
Ashley Furniture a Christian Company
Ashley Furniture maintains a culture that honors their customers and employees alike. The hours are convenient because the store does not open until 10 am each day. The store closes at the latest, 9 pm. The employees are fun-loving and friendly. They seem to genuinely enjoy each other's company.
Poor management
I was still new and the managers and trainers felt bothered by me asking for help with something. They taught me a piece of information and I wouldn't need it for a few weeks and they expected me to remember it. They were rude and rolled their eyes when I would ask them a question. it was very cliquey there.
They push people out and gossip
Was fired for unknown reason and their HR will not even contact back to tell why. They chose favorites & will push you to quit. Will make you hate it.
Great work staff and lovely customers
Co-workers have been nothing but amazing, the management is absolutely generous. I just recently moved to Brunswick, and started this job. It has been an experience to grow in my guest relations skills.
Do not apply
One of the worst companies to work for in Memphis. Pay is ok, hours are ok, insurance is higher than Wiz Khalifa. Run away run away fast.
Professional workplace where I gained excellent work experience
At Ashley Furniture I accepted the position of Guest Experience Representative. I worked alongside my coworkers to ensure the guests' product was ordered correctly and accepted payment. During and after the checkout process I entered guest information into the store's computer using the STORIS computer system, Microsoft Word, and Microsoft Excel.
Ratings by Demographics
This rating reflects the overall rating of Ashley Furniture Homestore and is not affected by filters.
Would not Reccomend as a long term job
corporate does little to help with guest issues out of control, pay is not worth hours put in as they don't pay much so keeping a staff is next to impossible
barely any training
Great direct management some support for issues that arise and able to advise on proper processes. But mostly left on your own to figure things out. Christian based culture.
Ashley Doesn't Value Employees
The only real good part about working here is your co-workers. It is a fun environment when the managers aren't around. There is a lot of turnover, so you are bound to meet new people!
Poor management staff
its a good opportunity to start your administrative and customer service career.