Receiving Helpdesk

ashley furniture delivery problems

by Kristina Eichmann Published 4 years ago Updated 2 years ago

Several New Jersey Ashley Furniture HomeStore

Ashley HomeStore

Ashley HomeStore is an American furniture store chain that sells Ashley Furniture products. Opened in 1997, the chain comprises over 800 locations worldwide. The chain has both corporate and independently owned and operated furniture stores.

locations are accused of failing to list promised delivery dates on the sales documents, even after the owner of the stores agreed to do so under a settlement of similar claims.

Full Answer

Is Ashley good furniture?

Ashley Furniture Industries ... of hours of in-kind services and transported medical supplies, essential goods, food and water and more to areas in need during times of distress.

How do I contact Ashley Furniture?

  • Bedroom Furniture
  • Dining Room Furniture
  • Home Office Furniture
  • Occasional Tables
  • Entertainment Furniture

How to contact Ashley Furniture?

  • Ronald Wanek, Board Chairperson
  • Todd Wanek, President/CEO
  • Ms. Homestore Customer Care, Customer Service Representative

Can you return furniture to Ashley Furniture?

You can conveniently return your item back to Ashley Furniture Return Policy in two methods (i) By returning your item back to the shop as well as (ii) By returning your product back on the internet. Ashley Furniture Return Policy for on the internet purchases is as complies with: Return your product within 30 days from purchase.

Why does it take Ashley Furniture so long to ship?

Increased demand, plus truck driver shortages, shipping docks and ports being packed, supply chain logistics issues, and storms in Texas and the southeast impacting factories that make a chemical needed in sofas and mattresses — well, it's all caused longer than ever lead times.

Is there a class action lawsuit against Ashley Furniture?

Ashley Furniture Class Action Lawsuit Overview: Ashley Furniture Industries LLC faces a false advertising class action lawsuit alleging the furniture chain dupes customers with fictitious “original” prices, leading them to falsely believe they are purchasing furniture at bargain prices.

How long does it take to get a couch from Ashley?

Depending on how close you are to an Ashley HomeStore, your order will come directly from the store or it will arrive via Ashcomm shipping service. On average, delivery will take 5-10 business days for items to arrive.

How do I file a claim with Ashley Furniture?

CLAIM PROCEDURE Contact the Ashley retailer from whom you purchased your furniture, to obtain warranty service. All claims must include the original bill of sale, the product serial number, and be filed within the applicable warranty period. Ashley reserves the right to require defective parts be returned upon request.

Who made Ashley Furniture?

Ashley Furniture IndustriesTypePrivateIndustryFurnishingsFounded1945 Chicago, Illinois, U.S.FounderCarlyle WeinbergerHeadquartersArcadia, Wisconsin, U.S.7 more rows

Why are couches taking so long to ship?

Many container ships are being forced to anchor off shore and wait to dock and unload, since there's a shortage of truck drivers as well. Even U.S.-made furniture is taking longer to make, though, due to a foam shortage that has affected manufacturers.

Why are there furniture delays?

The problem began with the COVID crisis two years ago, as furniture factories around the world and in the U.S. had to shut down. But the orders kept coming in with people sheltered at home, which led to heavy backlog. the raw materials used in production stalled in ports all around the world.

How long do couches take to deliver?

Sofa delivery can take anywhere from the same day to 12 weeks or even more, this all depends on the kind of sofa you buy. To get quick delivery of your sofa, try buying a sofa that is already in stock and does not require any customization.

How do I file a complaint with the Ashley Furniture corporate office?

To reach customer service, call 1-866-436-3393 or find Support here. If you would like to contact CEO, Todd R. Wanek, you may address correspondence to him at: 1 Ashley Way, Arcadia, WI 54612, USA. The corporate office phone number is 608-323-3377.

Does Ashley Furniture honor their warranty?

Ashley Furniture Industries, Inc. warrants to you, the original retail purchaser, for a period of one year from the date of purchase, all leather to be free from defects in materials and workmanship, seam slippage, cracking, and dye transfers.

What does my furniture insurance cover?

Furniture Protection Plans are designed to cover stains and damage caused by a specific incident. Overall cleaning is not covered as this is considered maintenance for normal wear and tear as opposed to the spot cleaning provided by the plan for accidental spills.

How to avoid delivery day disappointments?

A: To avoid delivery day disappointments, measure the area you plan to place your new furniture in, as well as the furniture you have selected to purchase, before placing your order. Also measure any doorways (height and width) through which the furniture must pass to get to its final position in your home.

What is threshold delivery?

Threshold delivery is an exciting new level of delivery service that allows our customers to have more options for home delivery. With threshold delivery, furniture in its original packaging will be dropped off inside your doorway or garage. This delivery service does not include assembly, placement in the room of choice or disposal of all packaging materials.

How to check when my order is scheduled?

To find out when your items are scheduled for delivery, go to My Account and click on Order History. You can also check on your order by calling Customer Care at 866-436-3393, Monday through Friday, 7 a.m. to 7 p.m. (CT) & Saturday, 7 a.m. to 5:30 p.m. (CT).

Do items need assembly for standard shipping?

It is common for Standard Shipping items to arrive separately. Items may require assembly. Larger In-Home Delivery items will also arrive in a separate time frame.

How long does it take for Ashley Furniture to adjust price?

Ashley Furniture also has a price adjustment guarantee that allows price adjustments up to 30 days after a qualifying purchase.

What is Ashley furniture made of?

Ashley Furniture pieces are made with engineered wood, a product that contains cellulose fibers and synthetic resin. The engineered wood is stable, millable and durable and takes paint well. Engineered wood is flat, smooth and dense and resists warping, cracking and splitting.

Does Ashley Furniture use solid wood?

Ashley Furniture sells durable, stylish and affordable furniture for people's homes, outdoor spaces and offices. The company doesn’t use solid wood on many of its furnishings, but the engineered wood product the company does use is eco-friendly and can withstand normal wear and tear.

Does Ashley Furniture offer online discounts?

Yes, Ashley Furniture gives discounts in-store and online. The company offers discounts around certain holidays, and you can often find discount codes to use for online purchases. The company’s website occasionally offers deals that do not require a discount code.

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